[Resolved]  Reliance Telecommunications — Reliance Wireless Landline

Address:

Bangalore, Karnataka

Hello

Complaint No.[protected]
Disconnection No.[protected]
Phone No.[protected]

I have been using your reliance service from 2005. I did not have much experience with the customer service Reliance provides to its customers, however when I had an experience it really was not a pleasant one. Really had better expectations from a company like Reliance.

I had an issue with my landline handset, for which I raised a complaint on July 12, 2013. I was told somebody would visit my place in 3 days. However I did not hear from you guys for 4 days till I called to recheck what was going on with the complaint. It was strange to hear your customer care representative telling me that the battery for my handset is not available so he did not come. I am still trying to wonder how did he know that their was an issue with the battery of the phone.

I again requested him to send a representative to check the issue he again promised that within 2 days somebody would visit. Their was no response for 3 days. I had to again call to check with the status of the issue. Reply was parts are not available for your handset so the representative did not visit. I am really not able to understand the kind of service Reliance provides to its customers. I requested the CC representative if I could speak to his supervisor, the reply was supervisor is not free to talk to me.

As a customer of Reliance I would have expected a proactive approach in firstly informing me the issues you have in servicing the phone, and not expect the customer to keep calling you to check on the status. If you cannot service the phone, you should have had an alternate solution in place so that the phone would get back to service.

I also use a phone connection from competition and trust me the difference in service I see between both the service providers in beyond comparison. Any issue I have faced till date, let it be even complete wiring change for my broadband, they have been able to solve the problem within 24 hours. You guys are lazy to visit the customer for within a week. It just shows your approach towards customer service.

Anyway being disappointed with the service and the way I was treated being a customer of Reliance I have taken a decision to discontinue all my services with Reliance. I am really not in favor of recommending your services to any of my friends, relatives and colleagues.

Landline issue connection[protected]

Thank you for your services.

Regards,
Bimal
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