[Resolved]  Reliance Web World — poor customer service

Address:

Pondicherry, Puducherry

hi i have just bought a new reliance gsm sim card on 23/01/2013.My number is [protected].i bought it from reliance web world in saram,pondicherry. The following are the complaints :-

1) First of all the sales girl didn't even have the courtesy to greet me, she was about to leave for lunch. she didn't even look at my face and speak .she responded as if i am some unwanted element entered the store.
2) i asked her about the schemes / special offers (if any) at the time of purchase, she was very much disinterested in explaining me the details, she very badly told that there are no schemes.
3) For a sim worth Rs.4/- i was charged rs. 105/- without explaining for what reason the extra money was collected.
4) she told that i should recharge only after 24 hours.i immediately asked whether it is 24 hours as it is or shall i recharge the very next day morning. she got angry and told -"u would get a welcome message and only then u should recharge".also she told that for the first three months i would be charged rs.0.10 for rim to rim and rs0.30 for all other mobiles.she did not explain properly. but what happened is immediately after i got the welcome message i recharged my number with rs.50/- and for the first call i made to reliance number i was charged rs.1- instead of rs.0.10. when i approached the same sales girl she once again got angry and said -" this is why i asked u to wait for 24 hours,cant u wait for 24 hours, what is the hurry "also she then only told that the extra money charged from me was for a booster pack which had the scheme for rs0.10 for rim to rim and rs.0.30 for all other mobiles. had she told it earlier i would not have recharged unnecessarily . now i arm losing rs.101/-
5) Also she told that the sim would be activated in 1 hour but it was activated after 2.5 hours only.

Is this the quality i can expect from the company so well managed and founded by honourable Dhirubai Ambani. i feel ashamed to have bought the sim. if i do not get any proper response i will surrender the sim .