[Resolved]  Religare One Touch Solutions Pvt Ltd — voucher not redeemed

Address:Bangalore, Karnataka

sir,
I had purchased three holiday vouchers bearing nos.[protected],[protected] and[protected] from religare one touch solutions in the month of march 2010.when I spoke to the executive mr. ashish he had told me that the voucher is valid for a period of one year and insisted me to purchase two more vouchers as i can send my family and friends, so I told him I will book in the month of april so that I can use it in april 2011 when the kid had summer holiday, he told me clearly (aap abi book karlijiye me voucher ko delay karke bejdunga, koi dikath nahi he) he will delay me sending the vouchers so as to cover the april month (you can check the recorded message) he gave me his no.[protected] saying if there is any problem you call me.
now when i send the vouchers in the month of dec 2010 for redemption of the holidays for the month of april with all the necessary docs and DD for Rs.750/-, I did not recieve any call which they had promised to get back to me in 4 to 5 working days, I called myself to hear from them the voucher is expiring on 29th of march and voucher cannot be processed this early they can do in only 45 days before the redemption date. I wrote a mail requesting to extend as i was promised, they did not reply for a almost a month, then again i have sent a mail they told me there was no such conversation recorded. and they asked me send a fresh form in the month of feb 2011 with 30 days interval ie., to start from 5th of march, though i had sent the voucher in the month of dec 2010 i had to maintain 30days gap for them to process, knowing all these they had encash the DD , OK even after doing that for just once i could get them on the phone to hear that they can give me crystal court in coorg, which is not there the list that the religare ots has provided.I have sent a mail after that atleast accomodate me for 3N/4D if not for 7N/8D which the voucher is valid for, in the resort that was there in the list of OTS, there is no response from them, they never pick up the phone. inspite of this since the other two vouchers where getting expired. I have sent them for redemption in my father and sister name with necessary docs and DD's. they have not even acknowledged the courier that they have recieved. they have encashed the DD's and not responded.
I am scared how a company like religare can do this.
please help me solve my problem.
looking forward for a solution as my Rs.21000+2250/- is at stake

regards
shankar m
[protected]
[protected]@yahoo.co.in
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Aug 13, 2020
Complaint marked as Resolved 
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try these numbers:
Ravi Vasishth: [protected]
Nishit Arora: [protected]

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