[Resolved] Renault — Malpractice by the organization | |||
Renault India launched their Duster on 4th and I booked on 6th of July. Since the time of the launch there have been customers who have got delivery of their vehicle prior to me although their booking was done after me. I took this matter up with Mr. Len Curran, who stated that the cars are assembled in batches, there fore the delay. They have had an over whelming response to the launch thus the production had to be retuned. Amazingly over looking the fact that those who have been waiting for their cars are now being coaxed to upgrade to a new variant called 110-RXL(option). This model was not available at the time of the launch and is an addition that I happen to see in Renault West Delhi today. The organization has over looked the demand of those customers who booked the model that was available at the time of the launch and instead have come out with a newer version thus making a few extra bucks on this one. Obviously the customer would have to either wait or upgrade, both ways the organization will make money. I presume that this step of not meeting the current requirement that was booked and instead launching a new variant is illegal as the customer who have booked are unnecessarily being made to wait, with no definitive answer to date of delivery. Two irregularities that have come up are 1. The Organization is not following first come first serve basis. The delivery is happening at the wishes of the dealer to whom they want to oblige. 2. Instead of first supplying against the bookings in hand,the organization has launched a new variant into the market, thus making the customer either upgrade or wait. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 19 Comments | |||
Comments
I do feel the same observation as noticed by my other friends. I also wrote too many times, but no satisfactory reply till date.
Brijesh
Brijesh
I’ve booked Renault Duster RXZ Car at Padam Cars Pvt. Ltd Ludhiana, on 7th Aug’ 2012, by giving Rs. 50, 000/-. At the time of booking, I have been promised that the car would be delivered in 3-4 Months time. I kept on enquiring from the Padam Car’s staff regarding the delivery status, which they never confirmed. On 3rd of Oct’ 2012, I was asked by the dealer to take the delivery of car, but due to some preoccupation, I went on 4th Oct’ 2012. After completing the formalities of delivery, the sales staff asked for the payment according to the increased rates, which they told are affected from 1st of Oct’2012. I showed them the copy of Renault’s press release, clearly mentioning that new rates would be applicable from 1st of Oct’2012, but for early adapters of ‘Duster’ who have shown faith in Company, old rates would be applicable up to Aug end bookings. Despite my repeated attempts to convince them that my car is booked on 7 th Aug’2012 they kept on asking a payment of Approx Rs. 54, 000 /- extra as the difference between the old and new price.
They kept me waiting for almost three hours and harassed me for over paying. When I talked to Mr. Amarjit Mehta, CMD of M/s Padam Cars, he clearly asked me to pay the increased price for taking immediate delivery or else wait for another month or two, if I want to take delivery on old price. I could not understand this sort of customer harassment at the dealer’s end for such a renowned International brand. I have been kept waiting for almost three hours even after completing the formalities for the delivery like washing etc.(they had put the Car Chasis No, Engine No, Key No etc on the file. I felt cheated and humiliated at your dealer’s hand. I have been following Renault’s Duster for quite long time and have great respect for the Renault as a customer centric Brand, but experience like this is least expected from your Co’s dealer. Please enquire this matter at your end let me know the exact status.
They kept me waiting for almost three hours and harassed me for over paying. When I talked to Mr. Amarjit Mehta, CMD of M/s Padam Cars, he clearly asked me to pay the increased price for taking immediate delivery or else wait for another month or two, if I want to take delivery on old price. I could not understand this sort of customer harassment at the dealer’s end for such a renowned International brand. I have been kept waiting for almost three hours even after completing the formalities for the delivery like washing etc.(they had put the Car Chasis No, Engine No, Key No etc on the file. I felt cheated and humiliated at your dealer’s hand. I have been following Renault’s Duster for quite long time and have great respect for the Renault as a customer centric Brand, but experience like this is least expected from your Co’s dealer. Please enquire this matter at your end let me know the exact status.
Having gone through all the harrowing stories of duster bookings, I have a feeling that Renault India should urgently address the matter immediately, or else it will create negative impression of the company, which is still strugling to establish its brand image in India.I am also a victim of Renault Dealer of Silliguri.I had booked Duster in March 2012, by paying Rs.50, 000/-, and made full payment of 85 PS RXE Diesel, on 17 sept, but the dealer is not giving any confirmation as to when my vehicle will be delivered?I feel greatly cheated and am thinking of cancelling my booking.But the problem is will they refund my money?Or consumer court is the only alternative.
I too booked Renault duster 85ps RXE diesel in july with initial waiting period around 3 months in hyderabad.Now it seems to be indefinite period for that model and they advise upgrade to other model with waiting period.Renault is screwed-up company and junk dealers.Simply hopeless customer care.It is not worth waiting for duster and advice people not to waste their time for such idiotic company.
I have booked in oct 2012 thyey are not yet confirming in jan also ie after 4 months, renault cust care told to upgrade or delivery will be in april/may this is about 9 months after booking which is like a new baby period
Customer care is absolute bull or the renault just want to show basic model RXE but waqnt to sell RXL in which they get more profit by putting some foolish features of wiper & fog lamps, for 1 lakh extra whcin is foolish offer
[protected]
Customer care is absolute bull or the renault just want to show basic model RXE but waqnt to sell RXL in which they get more profit by putting some foolish features of wiper & fog lamps, for 1 lakh extra whcin is foolish offer
[protected]
You can go to consumer court because company can not advertise the model which not produced .production of petrol duster is zero and production of rxe85ps is very low
We had booked a Duster (RXL, 104PS) on 22.02.2013 through your dealer Sprint Cars Private Limited by giving booking amount of Rs.50, 000/- copy of cheque and Customer Order Form attached. We had been assured by one Mr. Ashish Bhargava (ASM, Ph – [protected], [protected]) that he shall ensure the delivery of the vehicle by 06.03.2013. As an outer limit, he had mentioned the delivery date on the customer order form as 15.03.2013. As the verbally assured delivery date of 06th Mar 2013 approached, we followed up with Mr. Ashish Bhargava regarding the delivery and he kept on assuring that the vehicle is in transit and he shall any how fulfil his commitment of delivery on 06.03.2013. Infact on 05.03.2013 he even said that he is getting the chasis number and engine number of the vehicle and shall give delivery by 09.00 AM on 06.03.2013. However on 06.03.2013 he did not answer any calls and repeated calls at the landlines were answered by receptionist stating he was out of office. When we informed the receptionist about the mis-selling done to us she put us across to one Mr. Kapil Sharma (Corporate Manager Ph. [protected]). When we spoke to Mr. Kapil he surprisingly told that the vehicle is not available as on date and Mr. Ashish is in some training. As for the commitment of Mr. Ashish, he said he is unable to comment on the same and he in turn offered to commit the delivery within 1-1.5 months!
This is a clear case of extracting booking amount from the customer by making wrong commitment and then harassing the customer. It is very surprising to have such an experience from a reputed multi-national company like Renault.
Despite being on the receiving end we chose not to take legal action and since we needed the vehicle before March 31st we asked Mr. Kapil to cancel our booking and refund our booking amount (copy of mail appended below). For this also he assured that the cheque shall be delivered at out office by 12.03.2013. Then again when the committed date came, Mr. Kapil also stopped taking calls, seems this is the corporate policy at Renault for harassing customers!
By virtue of this mail, we intend to bring this case of Customer Harassment to the notice of Renault India and expect the company to take appropriate action against this dealer and help us in getting our booking amount back.
Regards
Gaurav Sharma
+91-[protected]
This is a clear case of extracting booking amount from the customer by making wrong commitment and then harassing the customer. It is very surprising to have such an experience from a reputed multi-national company like Renault.
Despite being on the receiving end we chose not to take legal action and since we needed the vehicle before March 31st we asked Mr. Kapil to cancel our booking and refund our booking amount (copy of mail appended below). For this also he assured that the cheque shall be delivered at out office by 12.03.2013. Then again when the committed date came, Mr. Kapil also stopped taking calls, seems this is the corporate policy at Renault for harassing customers!
By virtue of this mail, we intend to bring this case of Customer Harassment to the notice of Renault India and expect the company to take appropriate action against this dealer and help us in getting our booking amount back.
Regards
Gaurav Sharma
+91-[protected]
Services at both da dealer in sector 62 is pathetic. The day they delivered the vehicle they kept wait ing all day. Charged 28400 for a kit that is no more than 7000 rupees. I am sitting in the service center for first service since last 2 hours but and they don't even have the driver to drop me at home. No work started yet and no attention to customer. A driver took us to drop and on the way he asked us to get down and take riksha. I asked him to, drop me back to device center. The interactive ion was pathetic.
I am embarrassed with the experience of the European brand in, India.
still not sure if they will be able to, continue in India like this.
Rajesh parmar
[protected]
I am embarrassed with the experience of the European brand in, India.
still not sure if they will be able to, continue in India like this.
Rajesh parmar
[protected]
have booked Renault Duster RXL ( white Color) at Renault Dehradun, Uttarakhand dealer ( Dee Dee Cars Pvt Lt) on 12th Jan, 2013. At that time I was told that it will be delivered within 3 months.
It has been over three months but still there is no information about the delivery. I am also not getting any update from Dealer.
Attitude of the Dealer is pathetic and always give answer like 'We donot care'. It seems either the co or dealer is making fool. How it is possible that an international brand who want to set in Indian market is not clear when they can deliver the vehicle even after more than 3 months. 1- 2 weeks delay is understandable but more than and even after that no commitment, it shows that company is making fool of the people and giving false promise.
It has been over three months but still there is no information about the delivery. I am also not getting any update from Dealer.
Attitude of the Dealer is pathetic and always give answer like 'We donot care'. It seems either the co or dealer is making fool. How it is possible that an international brand who want to set in Indian market is not clear when they can deliver the vehicle even after more than 3 months. 1- 2 weeks delay is understandable but more than and even after that no commitment, it shows that company is making fool of the people and giving false promise.
I bought Renault Duster before about one week from a dealer M/S Roharsh Motors, Baner Pune . While buying the car i was assured of good service support by sales people. On 25.05.2013 my new car got struck by a truck damaging left hand side front portion of car. After inquiring with dealer i was told that i am personally supposed to take the car to their workshop at Wagholi ( which is about 50 km away from Showroom). Thereafter on repeated requests they agreed to send the damaged vehicle through their driver and the same was sent today ( 28.05.2013). After inspecting the vehicle Service Adviser today informed me that the required part is not available with them and it will take minimum 15 days time to get the part. I am trying to get contact details of senior officials of Renault India but no contact is available except ‘Custer Support’
I say & reiterate that i am really worried about future service support & quality of service of Renault India. I have committed a blunder by buying this vehicle in respect of service support. I would suggest the company not to sell more vehicles unless they build a strong service support.
I have other 2 Maruti vehicles with me, whenever i need any support their service van along with mechanic visit the spot without any delay.
I say & reiterate that i am really worried about future service support & quality of service of Renault India. I have committed a blunder by buying this vehicle in respect of service support. I would suggest the company not to sell more vehicles unless they build a strong service support.
I have other 2 Maruti vehicles with me, whenever i need any support their service van along with mechanic visit the spot without any delay.
I had purchased a Renault duster, WB 02AC 3080, 4 months back. It met with an accident in the first month itself. The car is under repair with the Renault kolkata central service centre for over '3 months' and yet only 40% of the work has been completed. The service centre complains that it is the company's fault as it is not receiving the required parts.
i had booked a Renault Duster on[protected] with reciept no 2104 at SRI SRI SRI automobiles, nagole road, hyderabad.
it was scheduled to deliver with in three months i.e approximately by[protected], As my booking amount cheque was cleared on[protected],
Though waiting till May after recieving a call to take delivery for a high end model, i requested for cacellation of my booking and refund of advance booking amount of Rs 500000.00, on[protected], no action was taken,
we had subimitted request thrice and called several times no proper response is given, they are not even properly responding on phone,
may be this experiance had saved me, if i would have bought the vechile later the probles i may had to face to to the dealers neglegancy and companys inefficiancy
it was scheduled to deliver with in three months i.e approximately by[protected], As my booking amount cheque was cleared on[protected],
Though waiting till May after recieving a call to take delivery for a high end model, i requested for cacellation of my booking and refund of advance booking amount of Rs 500000.00, on[protected], no action was taken,
we had subimitted request thrice and called several times no proper response is given, they are not even properly responding on phone,
may be this experiance had saved me, if i would have bought the vechile later the probles i may had to face to to the dealers neglegancy and companys inefficiancy
The company renault should take care of the dealers as dealers are who create or destroy the image,
all the stupid staff are been appointed with SRI SRI SRI AUTOMOBILES, HYDERABAD, those who are not even fit to sell vegetables,
will effect to thereoutation of the company and vechile both,
i strongly request readers not to opt for any renault vechile, specialy from SRI SRI SRI AUTOMOBILES, HYDERABAD, will have to face problems
all the stupid staff are been appointed with SRI SRI SRI AUTOMOBILES, HYDERABAD, those who are not even fit to sell vegetables,
will effect to thereoutation of the company and vechile both,
i strongly request readers not to opt for any renault vechile, specialy from SRI SRI SRI AUTOMOBILES, HYDERABAD, will have to face problems
I DO FEELTHESAME OBSERVATION AS NOTICEDBY MY OTHER FRIENDS I ALSO WROTESO MANY TIMES BUT NOSATISFACTORY REPLAY TILL DATE IRSHADE
I've booked RENAULT DUSTER Rxl car through your dealer Sprint Cars Pvt Ltd A-5 Kailash Colony New Delhi on 11Feb2013 by giving Rs-50, 000/- I have been promised that the car would bedelivered in 4-5 months I kept on enquering from Pankaj Malik REGARDING the delivery status after 5 months I meet Pankaj he told me the model I book is not avalibale it will take another one month for delivery but as myson birthday was on 31st july I want to buy the car after paying Rs1, 25, 000/- more for DUSTER Rxe85PS on 31st July 2013. I paid them Rs2, 46, 864/- incash I was deliver the car at 8 PM. Next day in daylight I come to now that the boonet of the car wasrepainted I took the car to the showroom and made to see the car and they expated thire mistake and inshorde me that problemwilld be solveafter some days so on thir goodfatih Ibrought back the car. after driveing the car for some days some new propblems stare showing up such ascluche problem AC problem backgear problem etc.I THINK THAT RENAULT INDIA HAD GIVEN ME THE DIFFECTED CAR.IF RENAULTREALLY WANT TO MAKE A MARK IN INDIA IT SERIOUSLY HAS TO IMPROVE ITS CUSTOMER SERVICE. IRSHAD [protected] [protected]@gmail.com [protected]@gmail.com
MY WORST EXPERIENCE IN LIFE IS SERVICE OF RENAULT
I BOUGHT A DUSTER AFTER 2000 KM THE CAR LOCKED ME IN AND I HAD TO USE THE WINDOWS TO GET OUT
THE EMERGENCY BREAKDOWN MAN SAID IT IS NOT A PROBLEM DRIVE FOR ANOTHER 2 HRS CAN PROBLEM WILL RECTIFY BY ITSELF AS WIRING IS GETTING SHORTED. I ASKED HIM IT IS NOT DANGEROUS HE SAID NO.
THE PROBLEM WAS NEVER RECTIFIED AND AFTER 20 CALLS AND THREATEN TO CALL MEDIA THE TOOK MY CAR TO SERVICE STATION
I WAS TOLD A PART CALLED BMC NEEDS REPLACEMENT AND IT WILL TAKE 20 DAYS TO COME FROM CHENNAI (THERE ARE 20 FLIGHTS A DAY FROM CHENNAI). EVEN A TRUCK WILL ONLY TAKE 2 DAYS ????
I HAVE BEEN RUNNING FROM PILLAR TO POST AND NOW I AM SUEING THEM FOR AGONY AND HARASSMENT
I NEED MORE PEOPLE TO CONTACT ME LET US SUE THESE GUYS TOGETHER SO THEY UNDERSTAND THE MEANING OF SERVICE.
I AM WILLING TO PROVIDE FREE LEGAL SERVICES THRU MY LAWERS (I WILL PAY MY LAWYERS FOR YOU) JUST JOIN MY CAUSE AND I AM WILLING TO SPEND MONEY TO BRING THESE GUYS TO THEIR KNEES AND REMEMBER THAT IF WE PAY WE NEED SERVICE AND THEY CANNOT TAKE OUR MONEY AND RUN AWAY LIKE THIS
MAIL ME AT [protected]@gmail.com
A NARANG
I BOUGHT A DUSTER AFTER 2000 KM THE CAR LOCKED ME IN AND I HAD TO USE THE WINDOWS TO GET OUT
THE EMERGENCY BREAKDOWN MAN SAID IT IS NOT A PROBLEM DRIVE FOR ANOTHER 2 HRS CAN PROBLEM WILL RECTIFY BY ITSELF AS WIRING IS GETTING SHORTED. I ASKED HIM IT IS NOT DANGEROUS HE SAID NO.
THE PROBLEM WAS NEVER RECTIFIED AND AFTER 20 CALLS AND THREATEN TO CALL MEDIA THE TOOK MY CAR TO SERVICE STATION
I WAS TOLD A PART CALLED BMC NEEDS REPLACEMENT AND IT WILL TAKE 20 DAYS TO COME FROM CHENNAI (THERE ARE 20 FLIGHTS A DAY FROM CHENNAI). EVEN A TRUCK WILL ONLY TAKE 2 DAYS ????
I HAVE BEEN RUNNING FROM PILLAR TO POST AND NOW I AM SUEING THEM FOR AGONY AND HARASSMENT
I NEED MORE PEOPLE TO CONTACT ME LET US SUE THESE GUYS TOGETHER SO THEY UNDERSTAND THE MEANING OF SERVICE.
I AM WILLING TO PROVIDE FREE LEGAL SERVICES THRU MY LAWERS (I WILL PAY MY LAWYERS FOR YOU) JUST JOIN MY CAUSE AND I AM WILLING TO SPEND MONEY TO BRING THESE GUYS TO THEIR KNEES AND REMEMBER THAT IF WE PAY WE NEED SERVICE AND THEY CANNOT TAKE OUR MONEY AND RUN AWAY LIKE THIS
MAIL ME AT [protected]@gmail.com
A NARANG
To whomsoever it may concern,
I own a Renault Duster white 110 PS RXZ bearing registration number -PB 65 Y 9303 and have problems with it.
The driver seat is not stable and moves back and forth while driving and also while applying brakes.
This is not at all safe and I don't feel safe driving it at all.
I took it to the service station in Panchkula and they changed the bush for the seat which made it a little better but the problem still exists.
It was not like that when I first bought it and I am shocked to find out that there are such problems with a car which is not even 6 months old
I spent Rs. 1200000 on it and I am not happy with it at all as it is not safe at all since the seat is unstable.
First I called the Renault Toll free number who connected me to Mr. Shashi.
First of, he is too unprofessional in dealing with customers and keeps arguing on each and everything.
I need this to be fixed ASAP or I'll bring this to media and court of coarse.
Either you guys help me or I will ask the government and media to help me.
Please look into the matter urgently.
Regards,
Abhinav Anand
+91 -[protected]
I own a Renault Duster white 110 PS RXZ bearing registration number -PB 65 Y 9303 and have problems with it.
The driver seat is not stable and moves back and forth while driving and also while applying brakes.
This is not at all safe and I don't feel safe driving it at all.
I took it to the service station in Panchkula and they changed the bush for the seat which made it a little better but the problem still exists.
It was not like that when I first bought it and I am shocked to find out that there are such problems with a car which is not even 6 months old
I spent Rs. 1200000 on it and I am not happy with it at all as it is not safe at all since the seat is unstable.
First I called the Renault Toll free number who connected me to Mr. Shashi.
First of, he is too unprofessional in dealing with customers and keeps arguing on each and everything.
I need this to be fixed ASAP or I'll bring this to media and court of coarse.
Either you guys help me or I will ask the government and media to help me.
Please look into the matter urgently.
Regards,
Abhinav Anand
+91 -[protected]
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I am also facing the same issue.
And the worst part is Renault Customer Support team is either arrogant or not replying to your queries at all.
I have been interacting with them from a long while and i have never received a definitive answer from them.
They say contact the dealer and the dealer says contact Customer Support.
If this is the kind of service they are offering now, i really doubt what kind of after sales service they will provide.
If Renault really wants to make a mark in India, it seriously has to improve its customer service.