[Resolved]  Royal Enfield — Poor Service

I have purchased a Royal enfield Thunder Bird Twinspark from their Ernakulam, Kerala showroom on early this year (Feb 2010).

I have a very bad experience from their service team. My bikes self start is not functioning properly and I get an abnormal (chain like) sound but they are not ready to fix it and told me that it is its natural qualities. My friend also have the same kind of bike and he does not have this problems.

Please advice me... where would I get a better service?

Many royal enfield owners have complaints about their service...Hope somebody could suggest me a solution for this.
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Aug 14, 2020
Complaint marked as Resolved 
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Absolutely right.
I have also very bad opinion about their service.
I bought the same model in Mar 2009 it has oil leak problem and its not solved after giving my bike for nearly dozen time in 2yr i had file complaint without lawyer in Distric forum which was reject based on my signature on "job card' which have pre printing mentioning "I have received vehicle with satisfactory service"
as i was not aware about the same they have used against me and proved that my intentions are wrong as i have already signed the job card.

in short if you face the problem with your bike, be very specific about making a note on both the side of job card saying you still face the problem after earlier repair, and if the problem will discontinue after 200 to 300km you will give satisfaction note seperatly.

collect all the zerox copy of Job card (both side) after you put the above note, ensure job card is properly filled and no space is blank, if it is than put a big cross so no amendment can be made afterwards by dealer.

You have send all communication to dealer or Royal enfiled via Register Post with AD to company and file complain at Consumer Dispute Redressal Forum through lawyer of your region. with in 2yr of purchase of bike

Nishith Parikh
[protected]
Ahmedabad Gujarat

Royal Enfield — Poor Service

I from ludhiana Punjab. My name is Mohit Talwar I Have purchased Royal Enfiled Classic barnala automobiles. 350 about 4 or 5 months ago,Last month on the date 04/06/11.
i met with an accident and my bike have some serious damages i.e head light broken,Mud guard suffers,Gear Panel, handle rods, tiger eye injured etc. I ask here my dealer BARNALA AUTOMOBILES.they people do not have a mud guard of a bike.
they people again and again tells me sir within a week you will receive your Mud guard and we will serviced your bike well . But i fails to understand what kind of service they people provides to the customer an mud guard not been managed by the company
DEAR SIR,

I HAVE PURCHASED ROYAL ENFIELD BIKE
MODEL CLASSIC 350
ENGINE NO U3S5COCH172234
CHASSIS NO ME3U3S5COCH172234
FROM SHAHILA EXPOSITIONS PVT LTD GUWAHATI ASSAM ON 05/10/2012 AFTER FOUR MONTHS OF BOOKING.
JUST AFTER PURCHASING I FOUND THAT REAR MUDGUARD IS SCRATCHING BY THE TYRE AND THE TYRE HAS BEEN WEARED ON THE SIDEWALLS BY 2 CM AND MUDGUARDS PAINT HAS ALSO WEARED OFF AND CHANGED TO BROWN COLOUR IN A LARGE SCALE WHEN I ASKED TO SERVICE CENTER REGARDING MY PROBLEM AND TO CHANGE THE TYRE AND MUDGUARD AS ITS WRITTEN ON WARRANTY CONDITIONS THE DEALER JUST SAID THAT THEY CAN PAINT THE MUDGUARD AND COMPANY REPUTATION ALSO. I REQUESTED THEM BUT NO USE. THEN THEY CALL ME FOR PAINT ON THE SAME DAY. THEN THEY INFORMED ME THAT IT WILL TAKE TWO DAYS. AGAIN AND AGAIN I AM GOING TO SERVICE STATION TO JUST MY BIKE GET DONE. THEN I NOTICED THAT LEG GUARD PAINT IS TOTALLY STRIPPED OF ON THE BOTTOM SIDE, I HAD TO GO THREE TIMES JUST FOR PAINTING. AGAIN THE COMPANY IS JUST REPAINTED MY LEGGUARD AND THEIR REPUTATION. AFTER FIRST SERVICE WHILE I WAS CLEANING MY MACHINE I NOTICED THAT THERE IS NO SIGN OF ENGINE OIL AND THERE IS NO SIGN OF OIL LEAKAGE. IT MEANS THEY EVEN DINT REFILL IT WHILE FIRST SERVICE WAS BEING DONE. I AM TRYING TO CALL THEM BUT ALL CONTACT NO ARE SWITCHED OFF. I HAVE ALSO PICTURE OF OIL SIGHT GLASS. IT WAS MY DREAM TO HAVE ROYAL ENFIELD. BUT I AM FEELING REALLY EMBARRASSED AFTER PURCHASING THIS MACHINE. MY JOB IS BEING AFFECTED BECAUSE THIS POOR MACHINE AND POOR SERVICE BEING PROVIDED BY THE COMPANY. I WANT YOU SIR TO TAKE SOME NECESSARY ACTION AGAINST THE QUALITY STANDARDS BEING SHOWN BY THE ROYAL ENFIELD. AND I WANT THAT COMPANY TAKE SOME POSITIVE ACTION TOWARDS MY MACHINE. I KNOW ROYAL ENFIELD HAS GOOD SERVICE AND TECHNOLOGY KNOWLEDGE BUT THIS TIME I DONT KNOW WHY THEY ARE BEHAVING LIKE THIS.

THANKS AND REGARDS
TH CHANDAN SINGH
[protected]
Myself Mohan krishna Bellamkonda. I own a Royal Enfield Desert Storm 500cc Classic model of 2013 make.

My Bike gave me trouble on 22 of April, 2015 and I immediately called Just Dial to get authorised service centre Details. Then Legend Motors from pallavaram, Chennai called me and picked up my bike for service. I went today, April 27 - 2015, to pick my bike as i have got message from them that my bike is ready.

When i went there around 7:05 PM in the evening, they took around one hour to let me clear the bill. I understood the situation and kept calm. After paying bill (15627 rupees - petrol pump replacement), I was waiting to test drive the vehicle.But they kept on delaying.I lost my patience and went to them and asked them to give me the key so that i can leave, as it was around 8:40 PM.

Then they said they lost my bike key. Also they said that they are searching for it and will give me in few minutes. I waited till 9 PM, but they failed to find it. After half an hour they gave me a duplicate key and asked me to leave.

I said that i will not leave with out having my original key.They pleased me and promise me that they will return my key in one day.

Then I started the bike, still found crank shaft sound coming from engine. I clearly mentioned, while giving to service, that this sound is coming and please rectify it.But they doesn't seem to be even cared about that. When I insiste,
they said that they will rectify it next time when i come for service.

All this drama made me wait till 10:00 PM in their service center and left with lot of frustration.

I am seriously questioning, how Royal enfield is still continuing dealer ship with legend motors. There are many complaints on them already circulating over forums in internet,

I paid every single penny they charged me. But in return they lost my original key and gave me a duplicate key, because of which I am not able to lock the handle and is prone of theft. full of mental tension and sleep less.

when i called them to report the issue that the duplicate key is not working to lock the handle, the person who gave me his personal number doesn't even pick the call.

Please take some action.

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