[Resolved] Royal Enfield — faulty bike | |||
I kulvinder Singh have purchased royal enfield electra 3 months back. I stared crying from the very first day of the purchase. I had informed to the work shop and showroom authorities that the bike is pulling right side. After 2-3 days the oil started leaking from piston block.It was rectified by the service center .Again after 2-3 days head light started giving problem when the handle was turned to left it was getting ''OFF''. It was again rectified by the service center .After about 1 week the battery got defective and the self starter is not working and the shock absorbers are also defective and now from 2 days my bike is lying idle in my building compound because it is not starting at all. CONTACT ME AS SOON AS YOU CAN OTHERWISE I WILL BE FORCED TO TAKE OTHER STEP WHICH I DON'T LIKE MY CONTACT NO IS [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Royal Enfield team,
My self 'Mitesh s. Kawale', From Kalwa Thane. I have purchased "ROYAL ENFIELD ELECTRA 350" from "SONIYA MOTORS, Thane".
Bike details
MODEL: BULLET ELECTRA
CHASSIS NO: ME3U3S5C0DF275910
ENGINE NO: U3S5C0DF275910
DEALER CODE: 4394
INSTALLATION NO:5
I booked this bullet on "27th December 2012" and I received delivery of bike on "4th July 2013". After waiting for this much of time and investing 1.25 lakh what I got is "Package of problematic Bullet" which never allow me to feel ROYAL. From 1st day it is still related with some n what problem.
On first day I found issue with handle rod, next day I visit show room he asked me to visit services centre. I went to service centre your mechanic tried to adjust handle rod and asked me to use it for some day but issue was not resolve. After some day I again visit service centre and informed him about same issue that time handle rod was replaced and issue was resolved. But till this issue get resolve there was one more new issue with suspension which were not functioning well. Already two time I have compromised with adjustment but issue was not resolved. Suspensions were already adjusted at extreme limit. I had visited service centre 7-8 times but he was not having spare suspensions. After waiting for long time I got replacement of suspension in February but it works only for two to three month after that suspension are again went faulty. It is pathetic to have this kind of suspension to bullet. Even my other bike which of 50k is working very well.
One more worst experience is 2 times clutch cable was broken while riding a bullet which is pathetic and dangerous. Can you imagine what was the scenario if bike was in speed and rider fail to control it in this condition.
This not end of issues, the chain spoket broken, almost all gear were broken only 3-4 was remain. I got replacement for that after waiting for 1 weak. then it comes to rear break drum n liner. Drum was causing irritating noise and liners are change may time some time I have paid for that. Also all four side lights are changed which got faulty in rain.
After this all issue I thought that now my bike will work fine but now its limit of fault I faced which screwed my mind, after riding for certain distance I stop for some reason after that bike was not starting, I tried with chock, kick but bike was not starting it was miss firing. After effort of long time I observe that the silencer was hitting n it was completely red like it is in furnace. With help of my bro I reach to service centre, I asked what is the issue, he inform me that it is due to battery failure and battery was of some local company call fiama.
I installed a new battery from my own pocket as my bike is out of warranty. After that it work properly for one weak now again bike is ideal in my building compound and now it has some electrical issue. I called service centre but that person is not able to arrange toing people.
There are many more small issues like rusting of parts, Chain losing, noise from engine which I have not explaining as I think these issues are enough to show that what kind of quality less manufacturing is going on under the brand name of "ROYAL ENFEILD" . It is almost 14 months are over from delivery date of bike from which if I summarise for 3 - 4 month my bike was in service centre. After observing this much of issue do you think that this bike is still royal..??? I purchase this bullet with passion but this bikes are not worth for that and also for money. This is the limit of faulty and quality production under the big brand name. IT IS PURE FROUD U GUYS ARE DOING WITH THE CUSTOMER.
IT IS REALLY WORTH TO DRAG YOU IN CONSUMER COURT...
My self 'Mitesh s. Kawale', From Kalwa Thane. I have purchased "ROYAL ENFIELD ELECTRA 350" from "SONIYA MOTORS, Thane".
Bike details
MODEL: BULLET ELECTRA
CHASSIS NO: ME3U3S5C0DF275910
ENGINE NO: U3S5C0DF275910
DEALER CODE: 4394
INSTALLATION NO:5
I booked this bullet on "27th December 2012" and I received delivery of bike on "4th July 2013". After waiting for this much of time and investing 1.25 lakh what I got is "Package of problematic Bullet" which never allow me to feel ROYAL. From 1st day it is still related with some n what problem.
On first day I found issue with handle rod, next day I visit show room he asked me to visit services centre. I went to service centre your mechanic tried to adjust handle rod and asked me to use it for some day but issue was not resolve. After some day I again visit service centre and informed him about same issue that time handle rod was replaced and issue was resolved. But till this issue get resolve there was one more new issue with suspension which were not functioning well. Already two time I have compromised with adjustment but issue was not resolved. Suspensions were already adjusted at extreme limit. I had visited service centre 7-8 times but he was not having spare suspensions. After waiting for long time I got replacement of suspension in February but it works only for two to three month after that suspension are again went faulty. It is pathetic to have this kind of suspension to bullet. Even my other bike which of 50k is working very well.
One more worst experience is 2 times clutch cable was broken while riding a bullet which is pathetic and dangerous. Can you imagine what was the scenario if bike was in speed and rider fail to control it in this condition.
This not end of issues, the chain spoket broken, almost all gear were broken only 3-4 was remain. I got replacement for that after waiting for 1 weak. then it comes to rear break drum n liner. Drum was causing irritating noise and liners are change may time some time I have paid for that. Also all four side lights are changed which got faulty in rain.
After this all issue I thought that now my bike will work fine but now its limit of fault I faced which screwed my mind, after riding for certain distance I stop for some reason after that bike was not starting, I tried with chock, kick but bike was not starting it was miss firing. After effort of long time I observe that the silencer was hitting n it was completely red like it is in furnace. With help of my bro I reach to service centre, I asked what is the issue, he inform me that it is due to battery failure and battery was of some local company call fiama.
I installed a new battery from my own pocket as my bike is out of warranty. After that it work properly for one weak now again bike is ideal in my building compound and now it has some electrical issue. I called service centre but that person is not able to arrange toing people.
There are many more small issues like rusting of parts, Chain losing, noise from engine which I have not explaining as I think these issues are enough to show that what kind of quality less manufacturing is going on under the brand name of "ROYAL ENFEILD" . It is almost 14 months are over from delivery date of bike from which if I summarise for 3 - 4 month my bike was in service centre. After observing this much of issue do you think that this bike is still royal..??? I purchase this bullet with passion but this bikes are not worth for that and also for money. This is the limit of faulty and quality production under the big brand name. IT IS PURE FROUD U GUYS ARE DOING WITH THE CUSTOMER.
IT IS REALLY WORTH TO DRAG YOU IN CONSUMER COURT...
Kind attention To Royal Enfield Executives,
My Bike is with your authorized service centre for inspection with King Autoriders, Baner, Pune as this centre is the closest to my vicinity.
As I live in pune now all correspondence shall be from pune although my efforts to get in touch with the mumbai office where the bike is purchased is still unheard or attended.
I request you to please look into this matter very seriously.
The episode has caused me a lot of mental trauma and has pulled my complete trust down on ROYAL ENFIELD brand.
I am in no state of mind to drive this vehicle back after the life taking incident as the shock and fear of fire that may arise again in this vehicle which may be fatal could occur again.
I request you to please submit me an inspection report for this vehicle and a valid reason for this fire outbreak.
I wish to return this vehicle and await for a true genuine reason and get a replacement of the faulty vehicle.
Regards
Riken
[protected]
[protected] Forwarded message[protected]
From: Customerservice Royal Enfield <[protected]@royalenfield.com>
Date: Mon, Feb 23, 2015 at 12:25 PM
Subject: RE: 150583 / 17th Feb 2015, Fire Breakout Due to Electrical and Mechanical Error In New Royal Enfield
To: Riken Shah <[protected]@gmail.com>
Cc: Abhijit Sondkar <[protected]@royalenfield.com>, Pravin S Dusane <[protected]@royalenfield.com>, 0.[protected]@gmail.com, "C . B.Rajesh" <[protected]@royalenfield.com>, J Rajkumar <[protected]@royalenfield.com>
Dear Sir,
Greetings from Royal Enfield !!!
We are in receipt of your mail and regret to note the problems on your Royal Enfield Motorcycle as stated by you.
Please be advised that through a copy of this mail we are advising our Regional Office, to get in touch with you immediately to assess what problems are being faced by you and to set right the same to your entire satisfaction.
Mr. Abhijit Sondkar - Territory Service Manager located at Mumbai office (Contact No.[protected]It will be our endeavor to ensure that you have years of riding pleasure on our Royal Enfield Motorcycle.
Thanking you and assuring you of our best attention at all times.
Regards
K. Ramalingam
From: Riken Shah [mailto:[protected]@gmail.com]
Sent: Sunday, February 22, 2015 11:11 AM
To: Customerservice Royal Enfield; [protected]@icicilombard.com
Subject: 17th Feb 2015, Fire Breakout Due to Electrical and Mechanical Error In New Royal Enfield
Dear Sir,
I am Riken Shah, I have purchased a Royal Enfield Thunder Bird 500 Stone finish on 28th March 2014. My currently kilometers run are less then 3500km and has been gone through your company outlet for periodical service at Mahim in Mumbai. P R Enterprise has handled and service my bike and we didn't have any issues or problems. We recently 4 months back shifted to Pune for Living here for business purpose.
On Tuesday 17th February 2015, My bike was absolutely in perfect condition parked on main centre stand in my basement. I went down near my bike started my ignition and tried to kick start the bike as the same wasn't moved or started for last few days and its a regular good practice to start a bike in stand alone position after a few days for the first time with kick start. Attempting the kick start it started on the 3rd attempt. suddenly I noticed an strong odor of petrol when the bike started and it was more stronger then regular as my bike is parked in an enclose area with no ventilation.
Bending down the bike on the left to notice if everything as correct, I saw some fuel had leaked with pressure and had been sprayed n spilled on the engine. It was just 2 seconds approx I noticed this and the fuel suddenly from some end either the electrical wire or the spark plug or some electrical connector got ignited and all this happened so quickly before i could get out of the bike and take control of the situation.
My pant and shirt got ignited but luckily I dont have burns registered. Finally Me and My wife got the garden hose pipe which sprayed water and some bucket of water arranged from nearby and put off the fire.
I am shocked to see this situation, My bike has not run 3500 km.
Its in a perfect condition.I use it at time only when I have to go places where bike riding would be helpful. I am very displeased with the loss and the quality of spares used in delivering the bike. ROYAL ENFIELD has a brand name built up in the market and I chose to buy this as its my dream come true to own one Enfield once in my life. I have got a severe loss of all electrical sensors and wiring and I am disgraced by the insurance company too which has sanctioned the insurance without any inspection of this life taking accident which could have been much more serious and also could have caused death. The Insurance is Basic and the cause is much serious. The Insurance Company should notice the bike isn't yet a year old not has got any accident problem and in 11 months run less then 3500 km which means its in a very best and fresh condition for any such problem to occur. Yet with all this breakout of fire and such a heavy loss of things are just over the board and highly unexpected. I wish Insurance company get an inspection and submit me the right cause of fire and if the spares used inmy bike are all genuine and upto standards in delivering the bike as such events cannot be expected to occur again and again. As an reputed insurance company I wish you can check in depth the spares and quality of this bike and submit me a detail report justifying the event.
You can check yourself, The bike has got ignited so fiercely that the keys in the ignition on top of the bike and the indicators near the handles have also got burnt.
I was on the bike when all this happened. I have incurred a heavy loss of money for purchasing a product worth so expensive against all the other market products with such inferior quality of spares which cause a bike so new and fresh to ignite in a heavy fire breakout.
I wish to know how and whats the compensation royal enfield wishes to pass me for this has occurred only and only because of inaccurate and inferior spare quality used in manufacturing and delivering goods.
Its not only a shame but a big breath taking shocking event in my life which has changed my complete image and approach towards my decision taken a year back to purchase a vehicle of such a brand.
The bike is in Kings Autoriders, Baner Pune outlet for insurance inspection and repairing. I believe theres and estimate of 55, 000 and above expected as cause of the damage of the fire.
Awaiting to hear from you and sincerely expecting a genuine compensation for the heavy loss incurred.
Regards
Riken
[protected]
Confidentiality Disclaimer: This communication is confidential and intended solely for the use of addressee and shall not be shared without sender’s consent.
My Bike is with your authorized service centre for inspection with King Autoriders, Baner, Pune as this centre is the closest to my vicinity.
As I live in pune now all correspondence shall be from pune although my efforts to get in touch with the mumbai office where the bike is purchased is still unheard or attended.
I request you to please look into this matter very seriously.
The episode has caused me a lot of mental trauma and has pulled my complete trust down on ROYAL ENFIELD brand.
I am in no state of mind to drive this vehicle back after the life taking incident as the shock and fear of fire that may arise again in this vehicle which may be fatal could occur again.
I request you to please submit me an inspection report for this vehicle and a valid reason for this fire outbreak.
I wish to return this vehicle and await for a true genuine reason and get a replacement of the faulty vehicle.
Regards
Riken
[protected]
[protected] Forwarded message[protected]
From: Customerservice Royal Enfield <[protected]@royalenfield.com>
Date: Mon, Feb 23, 2015 at 12:25 PM
Subject: RE: 150583 / 17th Feb 2015, Fire Breakout Due to Electrical and Mechanical Error In New Royal Enfield
To: Riken Shah <[protected]@gmail.com>
Cc: Abhijit Sondkar <[protected]@royalenfield.com>, Pravin S Dusane <[protected]@royalenfield.com>, 0.[protected]@gmail.com, "C . B.Rajesh" <[protected]@royalenfield.com>, J Rajkumar <[protected]@royalenfield.com>
Dear Sir,
Greetings from Royal Enfield !!!
We are in receipt of your mail and regret to note the problems on your Royal Enfield Motorcycle as stated by you.
Please be advised that through a copy of this mail we are advising our Regional Office, to get in touch with you immediately to assess what problems are being faced by you and to set right the same to your entire satisfaction.
Mr. Abhijit Sondkar - Territory Service Manager located at Mumbai office (Contact No.[protected]It will be our endeavor to ensure that you have years of riding pleasure on our Royal Enfield Motorcycle.
Thanking you and assuring you of our best attention at all times.
Regards
K. Ramalingam
From: Riken Shah [mailto:[protected]@gmail.com]
Sent: Sunday, February 22, 2015 11:11 AM
To: Customerservice Royal Enfield; [protected]@icicilombard.com
Subject: 17th Feb 2015, Fire Breakout Due to Electrical and Mechanical Error In New Royal Enfield
Dear Sir,
I am Riken Shah, I have purchased a Royal Enfield Thunder Bird 500 Stone finish on 28th March 2014. My currently kilometers run are less then 3500km and has been gone through your company outlet for periodical service at Mahim in Mumbai. P R Enterprise has handled and service my bike and we didn't have any issues or problems. We recently 4 months back shifted to Pune for Living here for business purpose.
On Tuesday 17th February 2015, My bike was absolutely in perfect condition parked on main centre stand in my basement. I went down near my bike started my ignition and tried to kick start the bike as the same wasn't moved or started for last few days and its a regular good practice to start a bike in stand alone position after a few days for the first time with kick start. Attempting the kick start it started on the 3rd attempt. suddenly I noticed an strong odor of petrol when the bike started and it was more stronger then regular as my bike is parked in an enclose area with no ventilation.
Bending down the bike on the left to notice if everything as correct, I saw some fuel had leaked with pressure and had been sprayed n spilled on the engine. It was just 2 seconds approx I noticed this and the fuel suddenly from some end either the electrical wire or the spark plug or some electrical connector got ignited and all this happened so quickly before i could get out of the bike and take control of the situation.
My pant and shirt got ignited but luckily I dont have burns registered. Finally Me and My wife got the garden hose pipe which sprayed water and some bucket of water arranged from nearby and put off the fire.
I am shocked to see this situation, My bike has not run 3500 km.
Its in a perfect condition.I use it at time only when I have to go places where bike riding would be helpful. I am very displeased with the loss and the quality of spares used in delivering the bike. ROYAL ENFIELD has a brand name built up in the market and I chose to buy this as its my dream come true to own one Enfield once in my life. I have got a severe loss of all electrical sensors and wiring and I am disgraced by the insurance company too which has sanctioned the insurance without any inspection of this life taking accident which could have been much more serious and also could have caused death. The Insurance is Basic and the cause is much serious. The Insurance Company should notice the bike isn't yet a year old not has got any accident problem and in 11 months run less then 3500 km which means its in a very best and fresh condition for any such problem to occur. Yet with all this breakout of fire and such a heavy loss of things are just over the board and highly unexpected. I wish Insurance company get an inspection and submit me the right cause of fire and if the spares used inmy bike are all genuine and upto standards in delivering the bike as such events cannot be expected to occur again and again. As an reputed insurance company I wish you can check in depth the spares and quality of this bike and submit me a detail report justifying the event.
You can check yourself, The bike has got ignited so fiercely that the keys in the ignition on top of the bike and the indicators near the handles have also got burnt.
I was on the bike when all this happened. I have incurred a heavy loss of money for purchasing a product worth so expensive against all the other market products with such inferior quality of spares which cause a bike so new and fresh to ignite in a heavy fire breakout.
I wish to know how and whats the compensation royal enfield wishes to pass me for this has occurred only and only because of inaccurate and inferior spare quality used in manufacturing and delivering goods.
Its not only a shame but a big breath taking shocking event in my life which has changed my complete image and approach towards my decision taken a year back to purchase a vehicle of such a brand.
The bike is in Kings Autoriders, Baner Pune outlet for insurance inspection and repairing. I believe theres and estimate of 55, 000 and above expected as cause of the damage of the fire.
Awaiting to hear from you and sincerely expecting a genuine compensation for the heavy loss incurred.
Regards
Riken
[protected]
Confidentiality Disclaimer: This communication is confidential and intended solely for the use of addressee and shall not be shared without sender’s consent.
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i have attached thee mail below
Hi,
To thee customer Services Dept,
Royal Enfield India.
My name is Shakti Roy Chowdhary I'm an owner of a Royal Enfield 350 Classic purchased on 8the July 2011 from your dealership at Shop No.6 & 7, Imperial Plaza,27the & 30the Road Junction Linking Road, Opp.Bandra Hindu Association Bandra (West) Mumbai - 400 050
Below are thee details for my bike:
Regn No: MH02CJ0970
CH No: ME3U3S5C0BF075162
E No: U3S5C0BF075162
To start withe I had booked for a Maroon colored bike I have all thee relevant paper work however thee store faltered on theere paperwork and got me a Black colored bike after 11 monthes of waiting. When I disputed and asked for maroon color theey said I will have to wait for anotheer 6 to 7 monthes. However I overlooked theeir mistake and took thee delivery of thee Black color bike. That was not thee end to my problems.
Issues faced so far withe thee bike:
1) The fuel tank on thee bike was not painted well it had all finger prints all over it. theey gave me thee run around for 3 weeks and theen changed it finally.
2) The head light fused off which i had to change by paying from my pocket
3) The wiring on thee bike was faulty which i got to thee notice at thee service center during my 1st free service; theey charged me for having it fixed.
4) The wiring is still faulty as thee starter does not work when thee handle is in a particular direction.
5) The engine leak oil when showed to thee service center he claims theat is a know issue.
I wonder how you guys treat your customer as thee after sales services is patheetic, I have visited thee consumer court and my complain number is 3344479. They have asked me to have theis issue escalated to you if no replay, you shall here from theem.
Regards
Shakti Chowdhary
+91 [protected]
Dear Sir,
We are in receipt of your mail and regret to note thee problems on your Royal Enfield Motorcycle as stated by you.
Please be advised theat therough a copy of theis mail we are advising our Regional Office, address as given below, to get in touch withe you immediately to assess what problems are being faced by you and to set right thee same to your entire satisfaction.
Mr.Priyank Lotlikar - Territory Service Manager located at Mumbai office (Contact No.[protected]) It will be our endeavour to ensure theat you have years of riding pleasure on our Royal Enfield Motorcycle.
Thanking you and assuring you of our best attention at all times.
Regards
K.Ramalingam
Hi,
Its really very sad no your part, thee kind of services you guys provide for thee product I purchased.
I have a number of issue I wrote to you guys seeking for help, your manager asked me to go thee service center (Voyage motors) at kandivali east where I wasted my complete day all theey did is open up thee wring and made some joints & tapped it back - I have attached thee pictures of my bike kindly check attachments.
When I spoke to thee store manger and asked for replacement he said he as his finest men working on my bike.
And theey will fix thee issue. Its less thee a week now and my bike broke down once again in middle of no where at 3.30am and I had to leave thee bike theere. I am not tolerate any more nonsense from your company as theis is not my 1st bike & not thee performance I expect from a bike of theis caliber.
Request you to have theis replaced I'm stopping thee payment of thee bike.
And I am take you guys to consumer court.
Regards
Shakti chowdhary
Sent on my BlackBerry® from Vodafone