[Resolved]  Runwal Constructions, Mulund, — Deficiency in services and callous approach to keep clubhouse inoperative

Address:

Thane, Maharashtra

-----Original Message-----
From: [protected]@sify.com
Date: Sat, 5 Jun 2010 11:09:26
To: Santosh Tiwari Runwal Builders<santosh.[protected]@runwal.com>
Reply-To: [protected]@sify.com
Subject: Disgusted

Dear Mr Tiwari , congratulations on your elevation as Director!

Remember your customers at Runwal Estate , GB Road Thane and the promises made!?

Sorry to say limits of insensitivity have crossed. Does this reflect Mr Sandeep Runwal's leadership and the poor culture of customer centricity he promotes or that of his employees at the front end (the likes of Prakash whom we deal with) - we don't know.

Since you had intervened last time quite promptly I can't make similar assumption abt you , and hence this mail to you.

Summer is abt to end and you may not believe there was not a single day when pool has enough water! Forget the maintenance part - if you are signing the bills for payments there is someone who is making money without actually spending. You must investigate this.

Tomorrow is sunday and today the pool has half level of water and still dirty.

Frankly I am in a mood to splash the social networking medium (face book , orkut , twitter etc) on the net with pictures of pathetic facilities and messages from various residents of Runwal. Since dated pictures are proofs it would not be possible to claim otherwise.

Next will be a consumer forum case for deficiency in services that we have paid for , over the years through an influential lawyer and social activist friend.

This probably is the last polite communication to you for intervention.

Cheers!

sanjoy
[protected]
Sent on my BlackBerry® from Vodafone