Samsonite Luggage Bag Xion 2 - Sp D Brown 78Cm — POOR SERVICE , LOT OF MANUFACTURING DEFECTS

Address:

Dakshina Kannada, Karnataka

I would like to inform you regarding the delay in the servicing of my SAMSONITE LUGGAGE BAG XION 2-SP D BROWN 78CM AT A RETAIL OUTLET AT MANGALORE (SHOP NUMBER FF2 CITY CENTRE MALL, KS RAO ROAD MANGALORE PH:[protected].



I had purchased the bag from JP COLLECTIONS (EXCLUSIVE SAMSONITE SHOWROOM) NO 19 9TH MAIN ROAD, 4TH BLOCK, JAYANAGAR, BANGALORE[protected] ON 7TH JULY 2009. THE BAG IS UNDER WARRANTY FOR 10 YEARS.



This bag due to some engineering defect used to have wear and tear of only one wheel, which i had complained at bangalore within one month of purchase. The problem was not rectified completely. They changed the wheel and gave it back.



This problem again happened to me as the engineering defect persisted, so i had met the showroom at mangalore on 19/08/2012. I was promised the repair in one week. Its already four weeks now. I have called up multiple times for the bag, I have not got any proper response till now. Either i am told that it will be ready next week or tomorrow. that next week or tommorrow has never appeared.



The people in the showrooms of this samsonite company are very casual about servicing which is bringing a bad name to the reputed company.