[Resolved]  Samsung A / C — Poor aftersales service

I had purchased household goods worth more than Rs.1,30,000 from M/s Gopunandilath G-Mart, Edappally, Kochi on 6..11.2009 including 2 Nos. 1 Ton and 1 No.1.5 ton A/Cs of samsung make. One of the A/Cs was not giving cooling and a complaint was lodged with M/s Gopunandilath on 23.2.2010. Not only the response for aftersales service was very poor. The service people used to telephone us after a week on every day asking for the route to our house in Perumbavoor and every time they told us that they are coming to attend the complaint in an hour. They put us on tenderhook till 9.3.2010 keeping aside all other engagements irrespective of the fact that we were pursuing the complaint with M/s Gopunandialath on a daily basis over phone. Can any business house afford to give such a poor aftersales service, that too by a newly opened business House? Had they attended the complaint promptly I could recommend the product as well as the shop to many others.

A Kitchen chimmeny was also purchased the same day. Out of all the items, I was told that only the installation charges will be extra for ACs and all other items are inclusive of installation charges. But the Chimmeny installation people phoned us and demanded installation charges and they misbehaved on phone with my son in my absence. The matter was taken up with Gopunandilath and they had send a man after 15 days of purchase and for that I had to pay additional installation charges.

Now I feel sorry for selecting a Samsung product and that too from M/s Nandilath G-Mart. Yesterday I posted a comment on similar manner in their site where they said the comments may be moderated by their editors. Today I have opened their site again and surprised to see that my comments are not appearing in thier site. Does it not mean that only the comments that praise their business will appear in their site? I could even go for consumer case for defficiency in aftersales service with Gopunandilath as well as M/s Samsum.

I appeal to all those who read this, please do not step into M/s Gopunandilath even by mistake and burn your fingers. They are eyeing only on your purse and the moment a material is sold they turn their back. Customers are taken for a ride.
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Aug 14, 2020
Complaint marked as Resolved 
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Onida AC — Poor Response for After Sales Service

Do not buy any ONIDA products. Their service is very poor. You will be promised stuff like 4 free services for your AC etc but you will not even get 1 free service.
I have been duped by this company and product so please do not make the mistake I have.

Samsung A/C — Extremely poor after sales service of Samsung

I purchase 1ton Window A/c from Samsung on 21st March 2010. On 13th Nov. 2010 I lodged complaint for the malfunctioning of A/c (under warranty period) vide complaint no. [protected] but the complaint is still pending despite reminders. Till date I have not been given even a single free service. Similar problem I faced with refrigerator purchased from Samsung . more than 2 yrs have passed but no one has so far came for demo despite reminders I therefore strongly feel that AFTER SALE SERVICE OF SAMSUNG IS EXTREMELY POOR. I have various electronic equipments of VIDEOCON, LG & CARRIER but their service is excellent as they attend the problem within 24hrs irrespective holidays.

Despite talking to following no fruitful outcome,
1) Ms Rashmi (Customer Care Executive)
2) Siddharth
3) Mukesh Sharma ([protected])
4) Amit Shukla
5)Ankit ([protected])

Everyday we are getting false assurance which makes us uncomfortable to plan our program.

VED PRAKASH
Mob. [protected]

Samsung — Samsung AC - Extremely Poor Service

I bought my AC last year from Dawar Gurgaon on 21st March 2010. The vendor promised that the AC will be serviced thrice during the course of 1 year. But, to my astonishment, it was not serviced even 1 time, neither through the vendor nor through Samsung. At last, I tried putting in the complaint on 20th March 2011 through your website, but it seems the online complaint feature does not work. Subsequently, I could muster a complaint on 21st March 2011 morning.

Today, the engineer (Deepanshu) turned up to tell me that your warranty is over and the gas is AC is lesser than required and I will be charged INR 1500/- for the refill. I spoke to the Supervisor and he said you missed the date by few hours and hence any service will be on chargeable basis. It a sense of extreme disappointment and a feeling of being duped. I never ever would have thought a company like Samsung would work in this manner.

I need somebody to look into this and apply some exception at least, more so, as AC service should be triggered either by the vendor or the manufacturer. In my case nobody seems to take care of the same.

PLEASE HELP...

Samsung A/C — In the last 11 months 20 days no one come to service first service till now in spite of calling them 6 times

My samsung A/C complaint number - [protected] in-spite of calling for last 20 days still they have not come and checked / inspected. This summer i was planning to go for another couple of A/C for my other rooms but i will not go for it and i will not recommend any one to buy the samsung A/C due to service not done not even a single call.

Samsung A/C — Dealer is Arrogant

The SRS dealer of samsung is the worst person he dealyed my ac for 25days and on top of that he has deleivered the wrong model which is costlier. I informed them they said we dont have the model which is selected so you keep the model and just pay to freight charges which i was not suppose to pay. today he called me up after two months to pay the amount and started abusing me. This is the wosrt delaer i have seen. The comapny is not doing anything when called to the company as they say it is the main dealer so we cannot say him anything. I will suggest nevr to buy samsung product as well as anything from this dealer.

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