Samsung / A / C — Faulty Product

Address:

Nizamabad, Andhra Pradesh

Re: Samsung a/c 3* 1.5 ton – Model No. AS183 Purchased on[protected]
Compressor busted – Complaint No. [protected] –
Request for Replacement of Faulty Machine.
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With reference to the cited above, this is to bring in to your kind notice and complain you that it is hardly one year since we have purchased your a/c as referenced above and till date the machine was attended at least 8 times by your local technician.

In the second week of August’ 11 Gas was refilled in the compressor as the same was leaked due to some technical snag in the machine.

In the first week of March’ 12 the compressor of the machine busted and was replaced by your Local Service Centre.

In the month of April’ 12 we complained that for last 4 -5 months our main unit of A/c inside our bed room was making a lot of cracking and breaking type noises and water was dripping from its air outlet panel. We were even unable to take proper sleep because of noises that every now and then coming out of A/c Unit. On[protected] Local Service Centre Technician attended the machine He changed a part of main unit named: PCB or something and charged us Rs. 1800/- for the same but to my dismay the problem was continued. Then the Technician replaced our Stabilizer with an old one that he brought from somewhere stating that it will manage the current flow.

Now three days back the machine once again stopped working at night. Today, it was attended by the same Local Service Centre technician. He has informed us that the compressor of the machine has been busted and need to be replaced. He has booked the complaint with service center as wide referenced above.

Sir, this is for the second time in a year that the stabilizer of my A/c has been busted. I do not see any reasons why should we suffer because of faulty unit or incapability of your authorized Technician/Mechanic to find out the exact cause of the complains? Why should I be forced to call your Local Service Centre every now and then or why should I be forced to bear with faulty machine. Now I am not prepared to waste my time in waiting for the repairing of my machine any more.

I request you kindly to look into the matter and instruct your Local Service Center Officials to arrange for an immediate replacement of the faulty unit without any further delay, today itself only otherwise I shall be forced to take the matter to the Forum and Internet.