[Resolved]  Samsung — air conditioner

We bought the samsung air conditioner from Vasanth & co, Saidapet, on 05-Apr-09. Our AC is not working Properly since when they installed on 06-Apr-09. I logged complaint in sumsung customer care on 11-05-09.
iam facing below problems
1. There was some loose wiring due to which sensors were not working.
2. The compresor was not working properly.
3. Some noice is coming from indoor unit.
4.Compressor is getting off each every Mins and 10 Mins.

We bought 1.5 T AC i n July 2004 from M/S Trishul Traders Haridwar and the AC started malfunctioning in the month of April 2009 and we started complaining to your service centre at Haridwar but they came checked the AC and declared 3 weeks back that the compressor of the AC had gone bad and needs replacement. Then they took the AC to the service center and fixed it back in my place on 25th June 2009 and that too after a vigorous follow-up. Soon after the AC was fixed, we found that the AC was still not ok and it was not giving the results. We have been following up with your service manager Mr. Uniyal at least 10 times a day and every time he informs that some one is coming to check the AC but no one has come so far. Your people at service centre have crossed all limits of decensy and do not at all appreciate that SAMSUNG has a name and image and if nothing else, they should at least bother about that.
Please get the complaint addressed at the earliest

purchased a split air conditioner 2.00 ton current year in march 2010 from ur dealer patra electronics, Cuttack, Orissa. After some days it starts giving some problem, i informed to ur customer care and they gave the complaint no [protected].complaint attended by service technician and ur executive commited me that it will be done but now the parts is not available.After some days I called up the customer care center again & again they said still we are waiting for the part which is not in stock. Again after one week I called them and the same complaint attended by another technician Mr Javed and he said the part is not in stock so we are going to recommend for re-placement for your AC so please send bill copy of your AC, I sent the same then they said we sent it to our replacement team they will get back to you.but again nothing done..then after some days i again called to Javed and he told me that pls contact with my team leader Mr Jay Goswami and now he is not picking up the phone.Still the problem is unsolved.

Now i suggest that no body purchase samsung product, because your service is very poor

I have purchased one ton from a c the samsung distributer since purchase of the a c is not worked properly and we made complaint, people came saw the condition of the a c and took the a c saying gas is over and said for refilling the gas. while coming to fit a c again said that gas leaked we have to do the same again this was the reply. Now we were not interested have the same a c. we like to replace the a c or refund the money what have paid for your product. We were really unhappy with the customer care people. Kindly do the needful. My complaint no. is [protected]. For one month we suffered lot with your product.

sir
maine 2009 mein SAMSUNG A.C. buy kiya tha, company walon ne 2-3 baar to installing sahi nhi ki..iski complain kai baar company mein lekin koi action nhi hua...kuch time baad iska compressor change karana pada...and last 2 year mein 5 baar compressor change kara chuka hun..

company wale complain ke 20-25 din baad check karne aate h, , lekin kuch achhe se care nhi ho pa rhi h..
SAMSUNG CARE wale bhi dhyaan nhi de rahe h..

Meri aapse request h ki mere a.c. ki problem ko permanent sahi karei ya is ac ko replace karwaye, , , plz

few months back we put a complaint in samsung care center that our our AC ic not cooling the room. after 2-3 weeks later they came and put a new condeser worth rs 8500/-. after few days AC again stop cooling and we complaint it again again condencer was changed. but now again we think that they have putten a spoiled one. we have complaint again back 1 month but nothing is done by ther half. so kindly come hrough our complain and solve it

Sir,

SAMSUNG Split Air conditioner, Model no. AR18FC5EFBHNNA was purchased on 28/05/2013. The AC is not cooling, so informed to customer care on help line which request No. [protected], dtd. 1/04/2015. Service engineer / technician of TECHTRONICS, Kolkata 700153 has visited and said gas is leakage. The service provider collected Rs. 526.00 from me and asking for ladder (Binding of bamboos like ladder up to 2nd floor) to remove Air conditioner, which cannot be posible /
arranged by customer as this is the metropolitan city. As usual as per Safety
norms, the service providers provide safety kits (Safety belt, fall prevention
device, rope ladder etc). Reminder is being given each day on help line but no
any response from service provider.


It is requested to kindly repair the air conditioner immediate, as we are suffering from heat and sleepless.


Regards


Narayan Chandra Halder
B-29, Narkel Bagan, Kamdahari
Garia,
Kolkata -700084

Mob. [protected]
[protected]@gmail.com

Sir,
I have complained about my SAMSUNG A/C before two week from today . they had an inspection and told that the compressor must be replaced. they also informed that it will get replaced within 4 days... and now its been 12 days and its not been replaced till now. we called them many times but the response was so irrelavant and irresponsible. we purchased from National Radio Electronics Payyanur on 14 Dec 2013 . our business has gone down because of this product and this stupid company.

United Colores Of Benetton
payyanur
[protected]@gmail.com
[protected]
[protected]


Vijin