Samsung Bluetooth Headset — Received the consignment empty

Address:

Jharkhand

I ordered a Samsung Bluetooth headset on INFIBEAM which i received after 16 days. since i had to go out of town in between when i returned back and checked the baggage i was shocked to see that the baggage don't have Bluetooth headset, It only contains the charger. when i complaint about that in customer care they initially said that we will forward your complaint to concerned department. after 2-3 days when i called back they replied that they check every product before before dispatching and concerned dept reported that they dispatched the product box with all items intact. I think this is not the valid answer since what i received was an empty box with a stupid charger worth Rs.3000.