[Resolved] Samsung — Worst Customer Care | |
The chain of mails below is self-explanatory... Regards, Vijay Shekhar Ph:[protected] M:[protected] [protected] Forwarded message[protected] From: Vijay Shekhar <[protected]@gmail.com> Date: Sat, Mar 28, 2009 at 8:36 PM Subject: Re: BP No. [protected] To: support.[protected]@samsung.com Cc: creport.[protected]@samsung.com, d.[protected]@samsung.com, nagoan.[protected]@samsung.com, ryuichi.[protected]@samsung.com, [protected]@ssiatx.samsung.com I am simply amazed... After sending this mail yesterday (March 28) morning, I must have made atleast 5 calls to your customer care numbers...in every call I was told that one Mr. Giri is on his way to my residence, but he never reached. Surprisingly, this status was given to me at 7:45 P.M. also, whereas your customer care executive knew that Samsung customer care closes at 8:00 P.M. (anyways what is there to close? they anyway don't work). Now I have no doubt that Samsung customer care is completely unreliable and the worst, without any standard. Even your cliams are completely false. As I mentioned in my e-mail below, one your customer care executives spoke to me about targets. Let me tell you, your people do not know their job. Atleast in Chennai (India), they don't. And this was the last time that I purchased a Samsung product. As I mentioned, you people are fooling customers. My problem is a case in point. I want my problem resolved...it's my right. And I fall within the warranty period. So I want the service done AT THE EARLIEST AND COMPLETELY FREE OF COST. And please do not send me a 'template' reply. And please do not call yourselves 'customer satisfaction team'...you people are actually 'consumer harassment team'. Regards, Vijay Shekhar On Sat, Mar 28, 2009 at 2:26 AM, SUPPORT INDIA <support.[protected]@samsung.com> wrote: Dear Customer, Thank you for becoming a patron of Samsung product. Without any prejudice we regret the inconvenience caused to you. We have forwarded your mail to our concern department. Our concern person will get in touch with you shortly. Please bear with us till then. For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or[protected]toll free). Thanking and assuring you for best services always. Customer Satisfaction Team Samsung India Electronics Pvt. Ltd. ------- Original Message ------- Sender : Vijay Shekhar<[protected]@gmail.com> Date : Mar 28, 2009 13:17 (GMT+09:00) Title : BP No. [protected] Dear Sir, I purchased a Samsung DVD player (P480) on July 12, 2008. On March 23, 2009, I called up Customer Care as my DVD player stopped functioning...it kept showing 'no disc'. Now I am aware that this does happens on account of dust getting accumulated and can be easily resolved by running a DVD cleaning disc. But the problem here is that my system is not even accepting the cleaner disc. The customer care gave me the BP no. [protected] and told me that someone from the technical department would get in touch with me for a visit appointment. Someone did call (from mobile no.[protected] on that day itself and asked if he could pay a visit on March 24. I informed him that nobody will be at home as it is a working day and requested that the servicing be done on Friday (March 27) as it's a holiday for me. He agreed and said that he would call me closer to the date and fix up an appointment. His call never came. I called up customer care once again on Thursday (March 26)...I was shocked to learn from them that my request had been cancelled on account of my non-availability at home on March 24. When I asked the executive as to what the basis for cancellation was, I was told that the technicians need to close the complaints within a day or it shows negative on their performance. Now if these are Samsung's customer care etiquettes and benchmarking standards, I am sorry to say that a roadside technician is more reliable. And this actually means that customer care is actually customer harassment, wherein the customer has to skip his work or any other important engagement that he may have, just to wait for the Samsung technician. This is just not acceptable. It doesn't end here. The executive took my complaint again under the same BP no. and told me that a technician will get in touch with me for an appointment...the whole process again. But no call came. Then I called up customer care again yesterday (March 27) evening and was told that a technician would visit my home before 8:00 P.M. yesterday itself. When nobody came till 7:45 P.M., I called up customer care once again and was again shocked when I was told that my problem will be resolved and closed by March 30 and that a technician will get in touch me at the earliest. Till now (9:00 A.M. on March 28), nobody has called me. I want my problem resolved at the earliest. Please help me. And my request falls within the warranty period. So please ensure that I get the service completely free of cost and without any hidden / clever cost. And kindly also ensure that the Samsung technician doesn't ask me for any tip. I am actually wary having these doubts now on account of the very unprofessional way my request has been dealt with by the Samsung customer care division. You may contact me on +[protected] or +[protected]. Thanking you in anticipation, Yours truly, Vijay Shekhar Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 85 Comments | |
Comments
Mara jo sansung mobial hay wo may service senter my diya tha laykin ho log mara mobial thik nahi kar raha hai, may kya kuru..
BiswajitDey
[protected]
BiswajitDey
[protected]
i am from madurai tamilnadu state.
my samsung lcd monitor . probloms arives some lines accoross the monitor during use of the computor.
contnact no :[protected]
address: 55, melavaithiyanathapuram
thathaneri main road
madurai 625018
my samsung lcd monitor . probloms arives some lines accoross the monitor during use of the computor.
contnact no :[protected]
address: 55, melavaithiyanathapuram
thathaneri main road
madurai 625018
Having brought Samsung Galaxy fit (S5670) mobile, just a week ago, I called up first time to know about the transferring messaging from my OLD cell phone, The toll-free did attend to queries, but was told that the technical dept, will get back before 8 pm. but they fail to address my Queries..& i was just waiting for the call???
First impression is very upsetting ...
Dear SAMSUNG R U hearing ?
Sankar iyer
MUMBAi
[protected]
First impression is very upsetting ...
Dear SAMSUNG R U hearing ?
Sankar iyer
MUMBAi
[protected]
I have tried to contact Samsung Mobile technical staff so many times and every time the customer support answered we will call you back because all technical staff is busy. I have not received any call till now. I am very disappointed with their answer. We are a customer of Samsung and they should look our problems. But it all seems, the way you just satisfied. I agree there are so many customers where you are direct handling on phones but I am waiting since last 2 days for any technical support call.
I would like to request you please understand the customer requirement and their needs otherwise you will lose your trust one day. I know this is this process is not prefect but all these kinds of stuff impact your dignity.
Ishan Ojha
[protected]
Jaipur
I would like to request you please understand the customer requirement and their needs otherwise you will lose your trust one day. I know this is this process is not prefect but all these kinds of stuff impact your dignity.
Ishan Ojha
[protected]
Jaipur
I Purchase LED TV 32" from M.P. Electronics (Sumsung Plaza) Bareilly on dated 12/11/2010
Bil No. 1105, at present TV is not working properly & Shopkeeper & Sumsung Servise Center
is not support me
Bil No. 1105, at present TV is not working properly & Shopkeeper & Sumsung Servise Center
is not support me
sir,
i brought a samsung mobile display has been broken? how to price this display? pls as soon as commant please
[protected]@gmail.com
[protected]@yahoo.com
Amit ranu
Beldanga, [protected], [protected], [protected]
i brought a samsung mobile display has been broken? how to price this display? pls as soon as commant please
[protected]@gmail.com
[protected]@yahoo.com
Amit ranu
Beldanga, [protected], [protected], [protected]
Hopeless service given by Samsung Service center
I have purchase "Samsung galaxy Y" Mobile on 23 Oct. After tow days i found problem in my mobile .. Re-staring again and again. We purchase this cell from JOMBO ELECTRONICS INORBIT VASHI . We went there for, they told us go to service center which on 26, because of Diwali Day Service center was not opened. we went again on 1 November. Next day i.e. on 2 Nov they told cell is ready but same problem occurred again. They again put our cell on testing for one week. At the end of the week they called us to collecting cell which was having same problem again. We Tired n call JUMBO ELECTRONICS We is again Pathetic Service Provider. Samsung has role that within four days you should go and ask for Replacement certificate for cell. That we don't no as we were unknown of that role. Till Today's date i.e. 14 Nov 2011 we are not getting my cell replaced.
Cell is Totally defected Phone, as cell is new we haven't use it at all.
Samsung and Jombo Electronics(Vashi) Really Pathetic for this Product.
If you have Respect for your customer Give me a call. For My bill details.
Amol,
[protected]
I have purchase "Samsung galaxy Y" Mobile on 23 Oct. After tow days i found problem in my mobile .. Re-staring again and again. We purchase this cell from JOMBO ELECTRONICS INORBIT VASHI . We went there for, they told us go to service center which on 26, because of Diwali Day Service center was not opened. we went again on 1 November. Next day i.e. on 2 Nov they told cell is ready but same problem occurred again. They again put our cell on testing for one week. At the end of the week they called us to collecting cell which was having same problem again. We Tired n call JUMBO ELECTRONICS We is again Pathetic Service Provider. Samsung has role that within four days you should go and ask for Replacement certificate for cell. That we don't no as we were unknown of that role. Till Today's date i.e. 14 Nov 2011 we are not getting my cell replaced.
Cell is Totally defected Phone, as cell is new we haven't use it at all.
Samsung and Jombo Electronics(Vashi) Really Pathetic for this Product.
If you have Respect for your customer Give me a call. For My bill details.
Amol,
[protected]
Hello,
I need some explanation from Samsung India Regarding their customer services.
I bought a mobile phone from a hop 8 months back which stopped working due to manufacturing defects.When I took it back to the store for warranty claim he was not ready to accept it for repair, rather he directed me to a Samsung Authorized mobile service Center which is at a distance of 30 minutes from my place.
I had to wait at this so called service center for 2 hours as there were only three counters and more than 100 people.Eventually when my turn came I submitted my mobile for repair at that store
And they gave me one number to which I was supposed to call and learn the status of my mobile.
I am trying that number for the past three days and that number is not working.
Do they expect me to come all the way to the store just to know the status again?
I wasted more than 3 hours just to give my mobile for service.
We have our official duties which we cant neglect just because I made the fault of buying a Samsung Mobile.
Pathetic service.They are only interested in selling their product.
Cant even give proper service even when it is in the warranty period
Do they expect us to leave all our official work behind and sit at the center all the time to get our mobile repaired?
The Details of the Service Center are as Follows:
Samsung Authorized Service Center:
Master Care Services,
B-6,
Shroff Apartment,
Sadawala Lane,
Opp.Prem Nagar Road,
Opp Axis Bank,
Borivali West,
400092
Tel:2892 4301
I would be forced to take this up with the consumer court for mental harassment and wastage of time if the issue doesnt get resolved soon.
Im not goping towaste any more time on this.
Expecting a quick response,
Thanks,
Gurudutt G Shenoy
Sytems Engineer,
Tata Consultancy Services
I need some explanation from Samsung India Regarding their customer services.
I bought a mobile phone from a hop 8 months back which stopped working due to manufacturing defects.When I took it back to the store for warranty claim he was not ready to accept it for repair, rather he directed me to a Samsung Authorized mobile service Center which is at a distance of 30 minutes from my place.
I had to wait at this so called service center for 2 hours as there were only three counters and more than 100 people.Eventually when my turn came I submitted my mobile for repair at that store
And they gave me one number to which I was supposed to call and learn the status of my mobile.
I am trying that number for the past three days and that number is not working.
Do they expect me to come all the way to the store just to know the status again?
I wasted more than 3 hours just to give my mobile for service.
We have our official duties which we cant neglect just because I made the fault of buying a Samsung Mobile.
Pathetic service.They are only interested in selling their product.
Cant even give proper service even when it is in the warranty period
Do they expect us to leave all our official work behind and sit at the center all the time to get our mobile repaired?
The Details of the Service Center are as Follows:
Samsung Authorized Service Center:
Master Care Services,
B-6,
Shroff Apartment,
Sadawala Lane,
Opp.Prem Nagar Road,
Opp Axis Bank,
Borivali West,
400092
Tel:2892 4301
I would be forced to take this up with the consumer court for mental harassment and wastage of time if the issue doesnt get resolved soon.
Im not goping towaste any more time on this.
Expecting a quick response,
Thanks,
Gurudutt G Shenoy
Sytems Engineer,
Tata Consultancy Services
I bought Samsung 32 inch LCD TV last year.
It worked very good for first 13 months, and suddenly picture went off in 14th month.
Samsung customer care diagnosed that LCD(screen) has problem, their charges for visiting home are Rs. 660/= and they want me to pay Rs.16000/= for replacement of LCD screen as warranty was 12 months.
Be-ware of Samsung.
It worked very good for first 13 months, and suddenly picture went off in 14th month.
Samsung customer care diagnosed that LCD(screen) has problem, their charges for visiting home are Rs. 660/= and they want me to pay Rs.16000/= for replacement of LCD screen as warranty was 12 months.
Be-ware of Samsung.
This is with reference to a serious lapse in Samsung customer service & support. The reason I am writing to you is that as a customer I am supremely pained at the kind of response received from Samsung customer support teams and also the way such response will eventually dent the brand & image of your organization.
To give you a brief background, I live in Hyderabad and had bought 2 split air-conditioners in March 2012, date of purchase: 23rd March 2012, model number: 183BBFN, pls. see the attached invoice. From the time of purchase, extremely poor service was offered - during delivery, installation, after sales support etc. To get the A/C's installed I had to follow up at least 10 times, the technicians who came to install did not have the technical expertise to do so and struggled a lot. They also did not have the equipment (copper wire etc.) necessary for installation and had to come to my flat few times before finally installing the A/C's (I have paid extra for wires which were not required in the first place, the installation has been done through the bathroom which may not be safe, another hole was made in the wall in spite of 1 being provided by the builders, the electricity connection was been given to the main switch, which means that the stabilizer is ON at all times).
Throughout the excruciating process, I had to follow up with the customer support team and each time was given ambiguous responses – every commitment on time and date was never honored. Needless to say that I ended up questioning my wisdom of buying a Samsung product and was thoroughly frustrated (had kept the team informed at all times that I do not live in the flat where the A/C’s were to be installed and needed prior information of at least 1 hour to reach there. However, every time I would get a call from company representative when he would’ve reached the venue and I had to arrange for someone to visit the flat.
The real trouble started when one of the A/C’s after installation (still in warranty period), stopped cooling. Surprised at this development, I lodged a complaint (complaint number – [protected] lodged in May 2012) with the call centre. Since the time I lodged this complaint – shockingly poor levels of service / response has been offered. I must have spoken with at least 7 – 8 company representatives including some supervisory level staff at the call centre in Noida and they kept on promising different dates and times for resolving the problem. However, again the same issues came to fore – after repeatedly following up, I would get calls from different people on separate occasions without any prior notice.
It is relevant to mention here that never ever did any company representative come at the committed date or time, some of them would actually switch-off their phones to avoid speaking with me. Finally, someone came to check the problem but then again went back saying that there is a gas leak and he will pass on the problem to relevant department for resolution. After agonizing wait and follow up, someone again turned up at the flat without prior information and wanted to take the A/C’s for repair at the service centre. Not sure what the problem was but after supposedly repairing the A/C, the company representative came to the venue unannounced yet again!!! After going through a lot of trouble again, we were informed by him that he has forgotten some spare part which was needed during re-installation and said he will be back in some time – he never returned or called back.
Today after multiple calls (5 - 6 times), the same gentleman mentioned that he is not aware of the case and will call back after checking. As expected, my call was never returned and finally he switched off his phone (number: +91 – [protected]).
I have been calling the customer care center (toll free number[protected] and still getting similar responses – not to worry, we’ll look into the problem, it will be resolved.
This was the last straw which made me write to you. Brand names & image gets build over decades of efforts and dedication and it is really disappointing to see that such a big brand name is treating its customers in such a pathetic manner. I may sound very caustic but I think it is within my right to bring this serious situation to your notice as it may not be an isolated incident.
To give you a brief background, I live in Hyderabad and had bought 2 split air-conditioners in March 2012, date of purchase: 23rd March 2012, model number: 183BBFN, pls. see the attached invoice. From the time of purchase, extremely poor service was offered - during delivery, installation, after sales support etc. To get the A/C's installed I had to follow up at least 10 times, the technicians who came to install did not have the technical expertise to do so and struggled a lot. They also did not have the equipment (copper wire etc.) necessary for installation and had to come to my flat few times before finally installing the A/C's (I have paid extra for wires which were not required in the first place, the installation has been done through the bathroom which may not be safe, another hole was made in the wall in spite of 1 being provided by the builders, the electricity connection was been given to the main switch, which means that the stabilizer is ON at all times).
Throughout the excruciating process, I had to follow up with the customer support team and each time was given ambiguous responses – every commitment on time and date was never honored. Needless to say that I ended up questioning my wisdom of buying a Samsung product and was thoroughly frustrated (had kept the team informed at all times that I do not live in the flat where the A/C’s were to be installed and needed prior information of at least 1 hour to reach there. However, every time I would get a call from company representative when he would’ve reached the venue and I had to arrange for someone to visit the flat.
The real trouble started when one of the A/C’s after installation (still in warranty period), stopped cooling. Surprised at this development, I lodged a complaint (complaint number – [protected] lodged in May 2012) with the call centre. Since the time I lodged this complaint – shockingly poor levels of service / response has been offered. I must have spoken with at least 7 – 8 company representatives including some supervisory level staff at the call centre in Noida and they kept on promising different dates and times for resolving the problem. However, again the same issues came to fore – after repeatedly following up, I would get calls from different people on separate occasions without any prior notice.
It is relevant to mention here that never ever did any company representative come at the committed date or time, some of them would actually switch-off their phones to avoid speaking with me. Finally, someone came to check the problem but then again went back saying that there is a gas leak and he will pass on the problem to relevant department for resolution. After agonizing wait and follow up, someone again turned up at the flat without prior information and wanted to take the A/C’s for repair at the service centre. Not sure what the problem was but after supposedly repairing the A/C, the company representative came to the venue unannounced yet again!!! After going through a lot of trouble again, we were informed by him that he has forgotten some spare part which was needed during re-installation and said he will be back in some time – he never returned or called back.
Today after multiple calls (5 - 6 times), the same gentleman mentioned that he is not aware of the case and will call back after checking. As expected, my call was never returned and finally he switched off his phone (number: +91 – [protected]).
I have been calling the customer care center (toll free number[protected] and still getting similar responses – not to worry, we’ll look into the problem, it will be resolved.
This was the last straw which made me write to you. Brand names & image gets build over decades of efforts and dedication and it is really disappointing to see that such a big brand name is treating its customers in such a pathetic manner. I may sound very caustic but I think it is within my right to bring this serious situation to your notice as it may not be an isolated incident.
I purchase 02 tone of Air Conditioner one year back. Now some problem came 02 days back i called to customer care and noted the complaint to them and taken the complaint no. as well i.e. [protected]. But no response was their from them. They said we will inform to our nearest dealer and they will rectify in a span of time but no body turned up as of now. Today also i have spoken to customer care (Mr. Dipesh) they said we will give you a call but no response. Look into the matter as soon as possible.
SAMSUNG ARE PIONEERS AND MASTERS IN HARASSING A CUSTOMER. I have bought a Laptop from Samsung which was delivered to me by flipkart on 1st November. The piece is defective. After following upw with Samsugn with as amny as 15 mails adn as many as 50 phone calls thier engineer visited me on 7th November 2012 (one week after compalainin) and certified that hard ware is defective and that it has to be repalced. I called up samsung today and after 24 hours of engineers viit tofind out status of complaint and feedabck and i am informed that there is no update and that they cannot say anythign now and they are also not in a position to say as when this would be repalced. SERVCIE AT SAMSUGN IS PATHETIC AND MISERABLE. In fact i send numerous mails to their CEOs office and the resposne is as ba. Even a small shop in neighburhood will give service 1000 times better than Samsung. Samsung is EXTREMELY POOR IN AFTER SALES SERVICE and the product quality is also not reliable.
My complaint id is [protected]. Even after a lapse of more than sufficient time my TV has not been attended. Every time when i contact the toll free number I will be
informed that today engineer will visit and the problem will be resolved. But so far the problem was not attended.
informed that today engineer will visit and the problem will be resolved. But so far the problem was not attended.
MY COMPLAINT ID IS [protected]. EVEN AFTER A LAPSE OF MORE THAN SUFFICIENT TIME, THE PROBLEM WAS NOT ATTENDED & I COULD NOT ENJOY THE DEEPAVALI T.V SHOWS
I had registered a complain no. [protected] on Nov 27 for my TV. The turn of event since then tells me that Samsung India is taking its consumers for a ride. They are just delaying giving me a resolution and keep oscillating between refund of my money or repairing the product.
1. Engineer came for inspection, asked for service charge in cash and refused to give me receipt, saying it is as per the policy.
2. He said mother board needs to be replaced, which will take some time. After 7 days, I was told spares are not available and I need to take depreciated value as compensation.
3. They offered me 49% of my product cost to which I protested that why should i shell out additional money from my pocket and buy a new TV just because you do not have spares available.
4. When I protested, they again offered me today (Dec 7, 2012) an option to repair.
It seems either there is some sort of a collusion on spares front or service centers are simply looking at easy way out. If repair was possible, why did they lie to me and why suddenly after I have put pressure on them, spares seem to have emerged from no where. This an utter malpractice where depreciated value and repair services are used as a bargaining chip by Samsung India team.
I have written atleast half a dozen mails to Senior Executives as well as CEOs office. I have also made several phone calls to the customer care. All i got in return was some call backs, asking about the problem every time and everyone saying the same thing "Let me talk to my senior and get back to you".
And it seems there is no coordination between the officials talking to me - yesterday (Dec 6, 2012) someone called and told me that i will get 51% of value of my product as per policy but they can increase the compensation as a customer satisfaction gesture. Today I git another call saying I will get only 49% and if that is not acceptable, we will think of repairing your product. This seems to be running in loop with customer suffering for no fault of his.
VS
1. Engineer came for inspection, asked for service charge in cash and refused to give me receipt, saying it is as per the policy.
2. He said mother board needs to be replaced, which will take some time. After 7 days, I was told spares are not available and I need to take depreciated value as compensation.
3. They offered me 49% of my product cost to which I protested that why should i shell out additional money from my pocket and buy a new TV just because you do not have spares available.
4. When I protested, they again offered me today (Dec 7, 2012) an option to repair.
It seems either there is some sort of a collusion on spares front or service centers are simply looking at easy way out. If repair was possible, why did they lie to me and why suddenly after I have put pressure on them, spares seem to have emerged from no where. This an utter malpractice where depreciated value and repair services are used as a bargaining chip by Samsung India team.
I have written atleast half a dozen mails to Senior Executives as well as CEOs office. I have also made several phone calls to the customer care. All i got in return was some call backs, asking about the problem every time and everyone saying the same thing "Let me talk to my senior and get back to you".
And it seems there is no coordination between the officials talking to me - yesterday (Dec 6, 2012) someone called and told me that i will get 51% of value of my product as per policy but they can increase the compensation as a customer satisfaction gesture. Today I git another call saying I will get only 49% and if that is not acceptable, we will think of repairing your product. This seems to be running in loop with customer suffering for no fault of his.
VS
Dear Sir,
We purchase the the refrigerator from S.L.Arora electronics P. Ltd. on dated 18/06/12. after few month my refrigeration cooling not working than inform to authorised service center (universal services aligarh) services center person charge 2500 Rs.for rectification of my refrigerator. after few month cooling not working my customer complaint no. is [protected] dated 4/01/12 than my refrigerator pick up from my residence on dated 19/01/13 and till my refrigerator not rectified at service center end. service center person tell me nitrogen gas not available at our end.
Please tell me what we can do or complaint write down in consumer forum
Pavan awasthi
[protected]
We purchase the the refrigerator from S.L.Arora electronics P. Ltd. on dated 18/06/12. after few month my refrigeration cooling not working than inform to authorised service center (universal services aligarh) services center person charge 2500 Rs.for rectification of my refrigerator. after few month cooling not working my customer complaint no. is [protected] dated 4/01/12 than my refrigerator pick up from my residence on dated 19/01/13 and till my refrigerator not rectified at service center end. service center person tell me nitrogen gas not available at our end.
Please tell me what we can do or complaint write down in consumer forum
Pavan awasthi
[protected]
In my home we are using many samsung products.Last month I purchased 1.5 TON samsung a/c and my friend purchased Bluestar a/c.
I disappointed with the performance of samsung a/c because it eats more power but the cooling is not enough.
When comparing with Bluestar this samsung a/c is not worthy.
Moreover the customer care also worst.I never recommend further to purchase samsung products.Bad service, bad products.Don't rely on samsung products.
ELANGO.G
ERODE TAMILNADU
I disappointed with the performance of samsung a/c because it eats more power but the cooling is not enough.
When comparing with Bluestar this samsung a/c is not worthy.
Moreover the customer care also worst.I never recommend further to purchase samsung products.Bad service, bad products.Don't rely on samsung products.
ELANGO.G
ERODE TAMILNADU
BK Sahoo
[protected]
Samsung company is not a bad company, but its customer supporters and technician regarding laptop is very bad and third class persons are served in this company. they can not know how to satisfy a customer. always he said our technician will reach within 24 hrs but the technician will not reach at the customer till 120hrs. this is the service of sumsung. i personallly say that people pl do not purchase any samsung items do not face the problem.
[protected]
Samsung company is not a bad company, but its customer supporters and technician regarding laptop is very bad and third class persons are served in this company. they can not know how to satisfy a customer. always he said our technician will reach within 24 hrs but the technician will not reach at the customer till 120hrs. this is the service of sumsung. i personallly say that people pl do not purchase any samsung items do not face the problem.
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+91 89 3993 9899 [Customer Care]
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half an hour regarding the complaint. When I called Mr Ilias at 14:15hrs, he told me that he was in Austin Town Bangalore attending to a complaint that was registered only today. My complaint has been sent to him by sms and not on a work sheet. I would like to know why Samsung has not responded so far and how are complaints of 5th July being attended to on priority. Is this the Customer Care service that Samsung provides? Sorry to say but I am extremely dissappointed with the manner Samsung treats its customers. This shows lack of respect and a can't be bothered attitude for the customers. If this is how customers are going to be treated I will never agair recommend Samsung products or buy them.