[Resolved]  Samsung — Elongated Picture

On switching on Samsung T.V. (model CS21A730EL), after 2 hours the picture gets elongated like thin face broader body and vice-versa, the running strip at the bottom of the T.V. moves like waves of the sea and the icon of the channel gets shrinked. We have registered our complain on 25th of December 2008 (which is hardly 15 days after the purchase), vide complain registration number is [protected].
Since then the below is the status.
1. On 26th December '08 one Mr. Faroq from pune local authorised service center had attended the complain by soldering some electronic parts in the T.V.
2. From 15th January '09 i was out of station and returned back in March.
3. On 26th March '09 again we came up with the same error and Mr. Faroq had been to my place and did the same excercise which he did earlier.
4. This went on continuing and keeping busy at my office i wasn't able to get in touch with the service center.
5. On 3rd April '09 my dad who gifted me this T.V. had been to my place from Baroda and when he personally viewd the error he lodged the complain again at 10:30am on same day.
6. As per the specified time given in each phone call by the sevice center nobody turned up till 7pm of the same day.
7. During this time we happened to speak with Ms. Roshni at 3:00pm, with Mr. Hemant at 3:30pm, Mr. Anubhav at 4:30pm, Mr. Faroq at 5:30pm based on their commitments.
8. At 7pm Mr. Hemant an senior engineer called up and said that he will be visiting for the complain at 7:30pm and he did visit.
9. We had kept our T.V. switched on from 5pm in the evening on 3rd April awaiting for the error to come as the error comes after switching on t.v. for 2-3 hours.
10. Unfortunately the error dint come during Mr. Hemant's visit who was at my place from 7:45pm till 9:00pm.
11. After return from our picnic on sunday evening we switched on the t.v. at 5:00pm (05 April 2009) and the error started coming up around 8:30pm.
12. We immediately called up Samsung Service Center but they had their weekly off.
13. Then we contacted Mr. Hemant (who has given his mobile number) who dint picked up our call.
14. On 6th april at 9:45am we again contacted Samsung Service Center and spoke to Mr. Avinash as we faced the problem again.
15. As per Mr. Avinash's assurance Mr. Hemant (the pune local engineer) called up at 10:40 and assured to take the t.v. back for checking the error at their service center by giving standby till the time the error is rectified.

Our concerns:
1. For getting the error under the advice of local engineer we kept our t.v. on for hours together wating huge amount of electricity.
2. A new t.v. which is hardly 3 months old and has faced so many complains is of no use to us.
3. We have been due by selling us a fautly piece.
4. We have wasted approximately more than 500/- rupees behind the calls made to service center since the purchase of the t.v.
5. We request for an replacement against the faulty piece which has been sold to us.