[Resolved]  Samsung — Fraudulent selling used TV for customer/ Wrong model or label

Sir, I bought LA32B530 (5 Series) from the Samsung Plaza the Samsung authorised retail outlet, at Bypass road, Cochin-24 ( Ernakulam ) Kerala on 30th September 2009. The Samsung Manager Radhakrishnan assured me that no need to check it at the Showroom as each piece is checked at factory. I took the TV home and called the showroom to send me the Service person to mount the TV on the pedestal. To my dismay I learned that the boy who came as the Samsung service engineer had never fixed a TV on its stand. He suggested that this model may not require using the screws! Just keep the Series 5 on the stand it will stand. Finally he tightened 3 screws in a very unprofessional way. I had noticed that the thermocool package had been broken into pieces and the plastic cover around the TV was torn in two places indicating the TV package had been opened and the TV had been used and not a fresh piece.(Had he had been using it for display in the showroom 12 hrs a day for six months and selling it to an unsuspecting customer? Why did he remove the stickers covering the screen and frame?) Then I was shocked to find the label at the left upper corner read Series 3 not Series 5 (Series 3 is not full HD but a basic set which is much lesser in price). When I realized that I have been cheated of my money I called the Samsung dealer Radhakrishnan. The samsung service engineer!!! himself told Radhakrishnan that the label read series 3. (On the card board box in which TV is packed it is printed Series 5 B530)Though initially he agreed to replace the set so far no reply from the dealer. The Service manager Bishor says that the label might have been misplaced and the set could be 5 series he predicted. Do the guys at Samsung don’t know where to stick labels? The package has been opened and the TV has been used as the Cellophane covering stuck over the frame and screen has been found missing.They have used the TV and repacked it and have sold me. I wanted a full HD TV for my front hall. What I have got could be a Series 3 HDTV ready model which could be 720p that too second hand. I have not used this TV so far. The Rs 35000 I spent on this TV is a complete waste.I have been left with no other option but to file a case of fraud against the Samsung dealer. It seems Samsung does not have proper infrastructure or service personnel to run business like other Indian TV companies. The foreign companies should be allowed to sell their products in India only if they provide proper aftersale service and they dont cheat. Samsung has to understand that they cant be running business in Kerala in this fashion for much too long where people are relatively educated and politically oriented. Kerala has the history of rejecting many unreliable foreign products in the past. Dr.Jayaraj