Samsung — Repair of Fridge | |
My fridge is not working since 28th June 2008. On 29th June I made a complain to SAMSUNG Call centre and the complain was registered immediately. B.P.No. is [protected]. The Engineer visited on 30th June and informed that its "Heater Coil" is to be replaced. Since then today over 8 days have passed and the fridge has not been repaired. I am constantly talking to Call center daily three/four times but no positive step has been taken till now. On contacting local service centre it was informed that the part is still awaited. Even after 8 days the problem is not addressed, speaks about the quality of SAMSUNG responsiveness towards customer. Kidly ;ook into the problem at the earliest. This is very bitter experience with SAMSUNG products. Was this information helpful? | |
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It is 2014 August 13th. I am having the same problem as M.K. Sinha above. Same experience. First gave complaint on 30th July. Technician came on 31st July. Since then they keep telling me that a heater coil needs to come. It is now 13th of august. When I called the technician today I was told that the part will come on saturday. I am not sure if I should believe him. If this is the sort of service samsung provides I will strongly recommend that nobody buy samsung products
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