[Resolved]  Samsung — continuity in mobile W-339

Dear Sir,
This is in continuation to my previous mail in which I lounged a complaint regarding a Samsung handset i.e. SCH-W339 a CDMA
hand set. I bought this handset on 7th November, 2007 and from the past 6 months; I have been facing lot of problem in this mobile. I have given this mobile several times in your service centre at Janakpuri (Delhi), but still the problem is not resolved. Also, the head of this branch has started ignoring us due to his inability to repair this mobile. Even the people working their has are also misbehaving with us. From the past 1 month the mobile is with them and they are not giving us and are continously saying the mobile is in head office despite of this fact the head office people i.e Mr. Rajeev head of north india (0-[protected]) are saying we have already dispatched it. Even now they are also not attending our calls.

Infact, the time of your one year free service is also about to complete and if you cannot repair this cell phone they who is going to pay for for it because in the time period of 10 month, the cell phone is with you for about 6 months and it is still with you.

So, please pay due concern to our request and either repair it or replace it, or otherwise it will force us to go to consumer court and fill the case against you as there has been no response from your side also.

Requester,
JAI GOEL
0-[protected]