Samsung India Complaints & Reviews

Sir/Madam

I had purchased a samsung Mobile phone vide model No SGH J800 on 24/4/2009 from QRS, retail Ltd,MG Road, Trivandrum, Kerala. On the month of October,2009, one side of my head set was not working and i went to the customercare service centre at "Mereena Electronics", the exclusive samsung service center at T.C 28/986(1),SWARA46,Sreekandeswaram,Thiruvananthapuram. After examination they said that headset was out of stock and asked me to come after one month, i request for the registration of the complaint but they replied that this is only a minor complaint and there is no need of registration. Believing the words of the servicemen i came back to the service center after one month, af that time also they made me believe that there was no stock and they asked me to come on the 5th of february, 2010. On 5th day of Februrary, 2010, they made a further examination of my head set and said that they are giving warranty of head set only for 6 months.this fact was not mentioned anywhere in the warranty paper. So kindly give direction to replace my headset within 10 days, otherwise i will take appropriate legal action Before the Honorable Consumer Dispute
Redressel Forum, Trivandrum

I had bought a 40 Inch Samsung LCD TV (Model No. LA40B550K1RLXL) from Aditya Vision, Patna on 24th December 2009 for which I paid Rs. 70000. After three days, I started experiencing problem in operating TV which I immediately brought to Samsung's notice. One of the Service Engineers visited my premise and suggested me to change Satbiliser. I changed the Stabiliser the very next day. Again after a week, I started experiencing the same problem. The TV used not to start in the very first attempt. I called up the Service Engineer and started making innumerable follow ups with him to check my TV. He kept on informing me that he would visit my premise shortly. Finally he woke up after a couple of weeks, visited my premise, checked the TV and declared the TV to be defective. He suggested to get the TV replaced. This all happened in the month of January 2010. After that I have been making follow ups with Service Engineer and Aditya Vision to replace my TV. They are continuously making false promises to me that they would soon replace my TV. They are continuously making cock and bull story. I am working with Idea Cellular Limited. I was not in a position to afford a TV of Rs. 70000. I purchased it from a Private Financer (Elite Leasing) @ 21% Interest p.a. I am paying Rs. 5000 p.m. for a TV which I have not been able to view. This has led to mental agony on my part to the maximum.
No one from Samsung bothers to redress my issue. I am sick and tired of making incessant follow ups with them. I have written so many mails to Samsung but all of them are in vain. No body is there to listen to me. This is the reason why I have taken recourse to you now because this is the only option available to me now. I want these buggers to be penalised for the pathetic products and services being rendered by them.
I am not looking forward to replacement of my defective TV now. I want these buggers to pay me a compensation of Rs. 1 million for all the mental harassment and agony that I have been going through for last two months.
You are the only hope where I have pinned all my hopes to get justice of this issue.
Looking forward to your help.
Thanks and regards
Manish Kumar Verma
Idea Cellular Limited
1st Floor, Sumitra Sadan,
Boring Road Crossing, Patna - 800 001
Bihar
Phone Number - +91 [protected](Mobile), +91 [protected](Desk).
Email - manishkr.[protected]@idea.adityabirla.com
[protected]@gmail.com

We purchased samsung fully automatic top loading washing machine in 2006 October. In last december due to some reason the IC in the top operation panel is spoiled.Even the customer care has no idea the reason for that. When called the samsung customer care initially they told the part will be replaced, and after 2 months finally they said that manufacturing of that part is stopped. Now they said they can only give the depreciation cost up to 55%(not sure how much they come finally) once we give back the existing machine.

I dont understand how come after just 3 years they stop manufacturing the parts. What happens if the parts are spoiled by some unavoidable circumstances. Is the life of the samsung product just 3 years? what action should i take inorder to get proper justice.

Thanks

Dear Sir/Ma'am,

I had submitted my Tata CDMA mobile handset on 3rd August 2009 for repairing which was not under warranty, but till date I have not been given back my handset. First they said it would take 2 months as they would raise request to their corporate office. And whenever I visited service center they gave me another date and excuse. Thus, it has been 7 months, but no reply. During this time period I was very mentally harrased by service center people. Neither I could purchase new handset nor I was alloted any other handset for temprorary use. Kindly help me either to get my repaired handset or compensation.

I will be very thankful to you.

With Regards,
Sugandh Chhetri
[protected]@rediffmail.com
Mobile: [protected]
Bhopal (M.P)

I am using a samsung corby txt and i am unable to connect my phone to pc through PC studio, when i try to do connect i am getting a error message like: drivers not found is there any way i can connect my phone to PC. Please Help..

Sir ,
I purcased a samsung microwave oven from Santoshi TV centre, ShopNo.16, Stadium Complex, Township Ojhar, Tal, Niphad, Dist Nashik-422207 on 12 feb 2010. Micro wave model No is 103VD slno.21437DASB00017. After full payment I payed I got a defective peice. Its door hinjes are loose after closing micowave.Waves can leak from the loose door, It is very dangerous to operate the microwave. Even after two weeks no one came from company for installation. I really feel cheated.

Dear All,

My father have bought Two Samsung Camera ST50 from Mustafa Market, Singapore and now due to some problem I have given it to Samsung service Center in Ahmedabad for servicing. As per policy they are asking for the bill but I am not able to locate my bill/Invoice as it seems that I have lost he same. I have the Tax refund Receipt as issued by Singapore govt. but they are not ready to accept it.

I have forwarded the mail to Mustafa Market customer care division, Singapore regarding the copy of bill/Invoice (Invoice No. CA-28204) but there is no response. I have also mentioned the serial Number of my camera and told the Samsung service station to get the copy from Samsung Company as they have the data of every product sold by whom and who has bought it that would give them the clarification.

I am stucked up wit the same and can’t get any solution. I have been to Ahmedabad thrice and still don’t have the solution to it.

I have the box pack and with serial number with warranty card. Still Samsung is not ready to take it for servicing in the warranty period.

Request you to kindly help to resolve the same.

Regards.

Ronak Thakkar.
+91 [protected].

have bought Samsung Corby Pro (GT-B5310) on Jan 29, 2010 but till date I am unable to connect the phone to my PC through software named 'kies' provided with the set. Further not able to connect to internet by using 'Bluetooth' connection. I have being trying hard, loaded and reloaded their software 'kies' but could not succeed. Same thing using bluetooth, my other phone is working well but 'corby Pro' is not able to connect to net. Please Help!

I purchased a samsung camera in Singapore in april 2009. The warranty card specifies a warranty of 1 year. I had to take the camera for service in India. The warranty card specifies a ' LIMITED INTERNATIONAL WARRANTY' . The service center refused any service within warranty stating that the warranty card has not mentioned the countries where this warranty can be provided stating that it is a limited warranty and may not be applicable in all countries.

I asked for the definition of limited and asked for the countries where it should be applicable. No answers on that. In effect though the warranty card says there is International warranty,with no mention of countries, Samsung would refuse service everywhere and anywhere. I have no warranty at all to sum it up.

Please help with this.

Regards
Gowri Sekarbabu

Dear Sir,

Myself Pooja Katke, I have submitted my passport application form on 25th feb 2010 in tatkaal scheme & you have committed me that i will get my passport on 4th march 2010, but i am not getting my status online yet, as i require my passport no. & issue & expiry date by 3rd march 2010, i need to give this detail to my company as they are sending us to bangkok on 8th march 2010, please do the needful
File No. THN T006819

Thanks & Regards
Pooja

Sirs,

I bought Corby speed (Recommended by TATA INDICOM's site) for my tata indicom pre paid connection. Upgraded my sim to OMH. But TATA zone, MMS and internet not working. I have already made desperate attempts to get the problem resolved through TATA and Samsung helplines but in vain.

Samsung replaced the handset also after I insisted for the same but that too was of no use.

TATA Helpline (Through Messages) suggests that TATA ZONE restored and I should enjoy the network.

I have been regularly complaining since[protected] to them. THey say everything is fine as per their records.

My browser seetings as mentioned in the phone are :- Profile name : OMH, Home URL : http:/da.tataindicom.com, PPP Digit : #777, PPP user name : (Blank), PPP Password : (Blank), PPP Auth Type : (Blank), Proxy : Enabled, PRoxy IP Address : 172.23.252.15, Port : 9401, Proxy ID : (Blank) and Proxy Password : (Blank).

Would you suggest them to show me any Corby speed with OMH Pre-paid sim on which TATA Zone, MMS or Internet working.

Please contact. My number is [protected].

Respected Sir,
This is to inform you that I am a Senior Citizen and I had purchased a SAMSUNG WT9200 WASHING MACHINE ON 09-07-08 + SAMSUNG REFRIGERATOR from HARI ELECTRONICS (C4 & 5 Sec 15 , Om plaza, Near HDFC BANK Vasundhara Ghaziabad (U.P).

From Day 1 the washing machine is malfunctioning and more than six times the company has send their engineer to repair the machine but still the machine has not stopped troubling.I am an OLD WOMAN/ A SENIOR CITIZEN and because of this machine Iam very much troubled and facing a lot of problems in washing the clothes.
But other wise the refrigerator is working fine
thanks and regards

Ms.Sudarshan Kumari
15/60 Vasundhara Ghaziabad
ph:9810664/[protected]/[protected]/[protected]

Samsung
Posted:[protected] by Vaibhav Sharma Send email


Service centre not giving me satisfaction

Date: 27th of feb 2010
To
Samsung India Electronics Pvt. Ltd.
cc-28,nehru enclave,kalkaji,
new delhi,
Tel: (011.40641234


SAMSUNG, NEW DELHI - Poor Service!

executive names (MADHU & VINIT& RAVINDER)

THEY ARE NOT GIVE ME ADEQUATE SERVICE AND BETTER SATISFACTION

I made the unfortunate mistake...



MY SUGGESTION IS FOR PUBLIC IS NOONE CAN PURCHASE ANYTHING FROM SAMSUNG COMPANY ITS BETTER FOR PUBLIC BECAUSE THEY DONT GIVE ADEQUATE SERVICES TO THEIR CUSTOMERS

i buy my samsung sgh j800 from WAVES TECHNOLOGY, Gur Mandi, PATIALA -147001 (Punjab) .i purchased on 30/6/09 and given 1 year guaranty. my phone giving problem in sliding n headphone. i changed my headphone twice but still problem in it.my mobile phone colour rubbing from it from sliding place .WAVES TECHNOLOGY given headphone too short length and too small and it voice comes alot outside. whenever i attach my headphone to phone it automatically start calling recent number from dialed number. i asked many times from Samsung customer service about it , they always give me 1 answer - Go to our Auth. Dealer. i am very irriated from this. i wanted to take this matter personally.

THANKS

I bought Samsung corby pro on 26th Feb 2010.

All mobiel featured working except A-GPS & Google Maps which is provided in the mobiel features.

Company claims that Maps is their new feature, thats why i bought the Samsung Corby pro instade of Nokia 5800.

Now that Maps feature is not working, i call samsung customer care 3times, all time they dropped my call saying our Techical department is busy, we will call you. But not call from them yet.

Thank you.

To,
I have given Samsung Star phone S5603for repairing Phone Charging point which i had purchased just recently in nov 2009 i-e within the warranty period. But surprisingly, there is no response even after 20 days.This is very shocking experience of mine. Since the Samsung Service centre in borivali is even not giving me the exact date on which i can get back my phone.Nor they are giving any response to me. I m experiencing quite a loss ,because of not having my phone with me which is just bought.
kindly reply me at the earliest or replace me with a new piece.

yashit desai

Samsung Canada customer service is very bad and rough

I bought a Samsung 46' LCD TV (LN46N540P8f) five months ago. Its TV stand explosed yesterday while we are out of home for work. Sharp glass like material scattered our living room. The good thing is that no one got hurt.

I call samsung canada[protected] to report this issue. A supervisor kept say she never heard this kind of thing. I feel so bad for such kind of attitude.
My call reference # is[protected].
I am not sure if this culture of Samsung.

i have purchased samsung omnia hd i8910 on dec 6 2009 till today(27.2.10) it remains impossible for me to set up my mail box on this smart and costliest handset
Please send my this very important complaint to the related company as early as possible.I already tried on all surrounding company'service center and outlets but no one has even a bit of idea how to set up mailbox in this handset It is surprising for me why it is so difficult to set up mailbox on this hi profile handset .I have also Nokia N73 handset much inferior in comparison to the samsung omnia hd i8910 but nokia priorty cooperated and helped me in setting up mailbox on N 73. Now i am disappointed with the samsung omnia hd smart phone .Please forward my important complaint to samsung. My contact no is [protected] and [protected] and send me feedback as early as possible and treat my complaint on urgent basis. I am using BSNL and TATA DOCOMO network and living in Ambala city (Haryana)

I have bought an new Samsung Corby pro GT B5310 handset, it is a superb mobile but it has some limitations such as:-

(1) It does not have call recorder and
(2) while incoming call we cannot make phone on silence mode

So i recommend that i[censored] get any solution for this, i will be very thankful to you

Hi,
This is Rakesh I lost my Samsung Star 3g Handset.

Model no: G5603
IMEI No: [protected]