Samsung Cdma / Gsm Handset — TOUCH SCREEN NOT FUNCTIONING SINCE TWO MONTHS OF PURCHASE DT.09/11/2009

Address:

Dehradun, Uttarakhand

Dear sir,
please note that the Samsung cdma/gsm hand set was dt.09/11/2009 from Reliance webworld,Gomtinagar,Lucknow,U.P.,bearing model no. SCHW299 (no.-FQCID/A3LSCHW299)
for Rs.12,000/-apx.
After two month's o[censored]se the touch screen stopped working,and a great difficulty is being faced
by me.
The Samsung service centre staff at Lucknow always takes an excuse of the non availability of the touch screen in stock,every time the visit is made.
PLEASE DO GUIDE ME AND SOLVE MY PROBLEM.
Please do the needful at the earliest.
Thanking You.
Rama Nand Yadav