[Resolved]  Samsung — Poor attitude to deal with bonafide customers

Address:

Delhi

Whether you have any thing beyond SORRY?This is all my story for last 15 days.I stay in Dwarka, New Delhi

When I talk to the customer care,some body will pickup and say that they will give a call and I have to wait.

I am entirely unhappy with your customer service.I was told to approach Dwarka Service Centre on a Sat Day which was found to be closed and on Sunday also I was asked by your customer service to approach but when I reached the place it was closed.

Then I went to your Nehru Place service Centre in Delhi , about 30 kms from Dwarka, and I was told that the mobile can be repaired but there will be no further guarantee.I said OK. Next day I got a call to take the handset. I sent my driver to pick it up.

It was really painful to deal with your staff dealing with handset service.I talked to the manager.He was rude and said the set is burne and he could not help.Now he has sent an amount of Rs. 4000 to get it repaired while my set was vermuch within the guarantee period.


I have lost faith in your products and services.I have been using all Samsung products for last ten years.Once you visit my place, you can see that but this time I am sad and unhappy with your service.

Now I have no way but to spread the message to every body that never purchage Smsung Products for the said reason. I have lost lot of time and money in my effort to convince Samsung people to help but to no result

Jagannath Pati
[protected]
jpati.[protected]@gmail.com