[Resolved]  Samsung Dvd Player — Efficient, careless Customer Care Co. / staff

Address:

West Delhi, Delhi

Dear Sir

I have bought 1 DVD Player of Samsung Co. from Navrang Electronics on 3rd January 2010. The DVD Player is not working since June 2010 and I have informed in Samsung Customercare on 7August 2010 vide Complaint No.[protected] for non working of DVD. After registering complaint one Engineer visited at my home and informed that one part of DVD Player to replaced. But as on till date the comapny has not replaced the part nor someone visited for replacement of part. I am daily contacting customercare and almost Rs. 1000/- spent on phone calls, but they reply PART IS NOT AVAILABLE.

I would like to request Samsung senior officials please replace my DVD at the earliest otherwise I will go to Consumer Court.

Manish Kumar
[protected]
[protected]