[Resolved]  Samsung Electronics India Pvt. Ltd. — Laptop windows & softwares problems

Address:

West Delhi, Delhi

Dear Sir

After coming a mail from Company CEO office, I had visited company services center on 04/12/2012 and meet Mr Sumeet and his Manager but they not shown the interest to resolve my problem, not understand what to do now.

I had purchased a Samsung Laptop vide Model No. NP305E4A-S02IN, Serial No. HSHE91RC200272 V, Invoice No. 000000MW[protected] dated 05/02/2012, Invoice Time 4:38:30 PM, Customer No. HO/CON/0000532, Sales Person Nitin - Madan from EFUTURO shipped from G1-G2, Dohil Chamber, 46, Nehru Place, New Delhi – 110019 {UNIQUE INFOWAYS PVT. LTD., 308, 3rd, floor, Skylark Building, 60, Nehru Place, New Delhi – 110019}.
After using this laptop for last eight months I am facing problems related to softwares which was not installed on this at the time of purchasing like:
(A) MS office 2010 was not installed.
(B) Anti Virus software was not installed
(C) Other softwares sometimes working, sometimes not.
(D) Mail attachment (word/excel files) sometimes open, sometimes not.
(E) Virus in Windows.
At the time of buying this Laptop I was told that all the Softwares were installed on this. Sales Person was not told/show me the full configuration of this laptop, no details, brochure, pamphlet was given at the time of purchasing. I had launch a complaint for the above said problems vide Complaint No. [protected] on dated 08/08/2012 in Samsung Electronics India Pvt. Ltd. Customer care, but no solution was given till date.
After launching the complaint, I had visited company Service Center at D-19/1, Okhla Industrial Area Phase I, New Delhi – 110019 on 14/08/12 and meet with Mr Vijay Hawalikar (National Manager) & Mr Sumit (Delhi Head) for the same. The solution was given to install the Old Versions of above said Softwares. Solution given by them was not accepted by me. I had purchased a New Laptop and paid for New Versions of Softwares “Why should I go for Old Versions of Softwares” which is not compatible to new one and my requirements. I had visited Company’s Corporate Office on 16/08/12 at Vipul Tower Square, 2nd / 3rd Floor, Tower C, Golf Course Road, Gurgaon and meet Mr Kumar Dev - DGM IT for the same problem. He is not interested to listen anything in this regard and refused me. I am shocked for the decision taken by him as a senior person of the company. So many people of the company (customer care department) had contacted me in this regard but my problem remains same till date. They openly says “we can not solve this issue you may go anywhere”.
I had forward/raised the issue in front of CEO of the company (Mr B D Park) so many times but no result till date. Every time after my communication to the CEO office Samsung Customer Care People had called and give assurance to solve the same but till date no solution was given. After harassing by them last two months, I have no other option to put the case in front of you and expect positive justification.
I had already conveyed to the Samsung people that my laptop is on high risk at this time, if hard disk was crashed then who is responsible for that? Are Samsung people will recovered all my data? Secondly, if data is crashed are Samsung company give me the Compensation?? But no reply comes on this till date.
I request you to kindly look into matter and give right decision on this issue as earliest.

Thanks & regards
K C Kanda