[Resolved]  Samsung — non availability of spare parts

Address:

Faridabad, Haryana

non availability of spare parts
I have purchased a samsung 21 slim model color TV in july 2008.I lodge a complaint having complaint no. [protected] in the month of february for non working of the television.An engineer visited and told that the IC No. 1215 is damanaged and assured us to repair the same and quote 500-600 rs. as repairing cost.I again logded complaint on 4th april 2011.But after calling again and again the engineer replied that the above said IC is not available in stock so I have to get change the whole mother board which costs around 2500/-.When I Talked to customer care they provide me the Number[protected] of Mr yogesh (Manager) -service centre-faridabad .But the telephone no. was out of service.When again i call to customer care they promised me to arrange a call back from service centre as they said that it is the service centre who will guide me .When i received a call back from service centre Ms. Indu told me that service centre has no resposiblity for the same and it is samsung india who will help me in this concern and gave me the Cotact no of Mr. Jitender(ASM-sales) [protected]).But still no satisfactory respose from any side.I want to know why i will pay Rs. 2500/- The fault is of samsung as the part is out of stock from their end.
Pls hlp me.
Vinay garg
[protected]