[Resolved] Samsung / Fully Automatic Washing Machine — No Response | |||
I have purchased a Samsung Full Automatic Top loading washing machine.(Model WA80K6SEG/XTC,Serial Number W0185ZCXC00856W) in Feb 05. I was facing problem in running the WM so I have logged a call with Samsung Service center on 30.04.2010 (BP Number : [protected]).Theirengineer has visited(02.05.2010) and told me that Machine Body needs to be replaced as body is damage from bottom. Their was no call from service center side so I have called up at service center on 04.05.2010.They told me that WM body is not available in stock so they will arrange for some local arrangement,Which will take 10-15 days. I have very good reputation of Samsung services in my mind that is why I have purchased Samsung WM,Refrigerator & AC. As 5 year time is not very long so that a company can discontinue the service support to particular product. Whenever I am calling their call center they give me reply that their are taking my call on priority and they will send engineer today. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Samsung Washing Machine — No response from Bangalore Service center
Registration No : [protected] dated 13.01.2011I have bought a Samsung Washing machine (top loading fully automatic) 2 years back (Nov 2008).
Exactly after 2 years it has started giving problem. When we make a complaint to Samsung call center[protected], they dont even respond to the call. This time again I have made a complaint to Samsung on 13th Jan 2011 and the response came on the 3rd day says they are on holiday and only 5th Day (17th ) their service engineer will have a visit.
Once you have bought a Samsung product you are at the mercy of these service people if anything go wrong.
We should boycott such MNC products and buy Indian products were service is good
Regards
Sajan Rhine