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Samsung Galaxy GT I9003 |
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14 Reviews
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Ajay Ranjith V
on Apr 25, 2012
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Touch screen not responding even after replacement of screen once by the authorized service centre
Dear Sir/ Madam,
I have brought Samsung Galaxy GT I9003 in March 2011. It was working properly for 1st 6 months after that the issue started. First the phone was not responding properly so i gave it for Service in authorized service center in Madapur in November, they the software update and was working. After some months the touch screen stopped responding and now the same service center said there was problem with screen and replaced the screen. Now again i am facing the same problem with screen for the past one and half month and visited the service center on 21/4/2012. I couldn't give it for service in warrenty because i was travelling from place to place since March 1st week. Now the service center person is saying he needs to replace the screen again and need to pay Rs. 5800 for it. When i told about the last screen replacement, they couldn't find the record of it in their data base except for the software update one. They are saying they may have missed the entry of it and are not ready to consider the request. When i repeatedly enquired about it they are saying they can't do anything but i need to pay for the screen replacement.
If this scenario continues with your products where we need to pay almost Rs. 6000 for service of Rs. 20000 product that too with in 1 month of warranty expiry then i think i better discontinue samsumg product usage.
Please suggest a way forward for this problem.
Waiting for a response.
Regards,
Ajay Ranjith V
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 13 Comments |
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I am facing the exact same issue here with my Samsung Galaxy SL i9003.
My device worked perfectly fine for a period of 1 year. One month after the warranty, the trouble started in the form of touchscreen - it is not responding as expected.
The service centre people say that the screen sensor needs to be replaced and it costs 5100/- INR.
I have no solution to this problem, but one thing is for sure - I am not buying a Samsung phone ever again.
Kapil
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I am facing exactly the same problem. I had purchased the phone in the April, 2011 and have started experiencing problems in July, 2012.
It seems the phone Samsung Galaxy GT I9003 has been made with a life span of about a year.
The problem i am experiencing is the touch refuses to respond. The touch as of now does not work for a day and then it works for a couple of hours. I am not sure what the problem exactly is except the phone is not usable.
Saad
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I am facing exactly the same problem. Problem started exactly after a month after my warranty was finished. Action should be taken and there are many more other users like this. We need support
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I m facing the same problem of touch sensors not responding after 8 mnths of usage here with my GT-I9003, i had given my phone to the samsung service center in vasundhara, ghaziabad (U.P) on 1/08/2012, and after repeated calls and several visits to them they have said to provide me a check on my behalf only if i provide them with a valid ID proof, my bank passbook photocopy, invoice, phone(with them), earphones, charger, data cable and SPECIALLY the BOX, i have my box nd earphones too, so they are saying to buy new earphones and a BOX. they say without box they wont replace my mobile is this some kind of joke, for a Rs.100 box i will lose Rs.18000. FOR SURE I M NOT BUYING ANY SAMSUNG PRODUCT from now ONwards.
PLZZZZ need suggestion URGENT.
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My samsung GT-I9003 worked fine for 1 year 4 months. Now the screen stopped responding. If I connect the charger, it works fine. I took it to the service centre and they have replaced the connector but that doesn't seem to solve the problem. They have mentioned that they need to replace the screen for a cost of Rs. 5000/-. If this is the quality of samsung products, I will never buy them again! Looks like their products are designed exactly after warranty.
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hiii m also bought a samsung glaxay i9003 on 5th june its a good work some time but after 20 days his sensor and touch not work properly i also tried softwere but not any solution
sorry m not buy any product of sumsung in future...
its service is too weak and his product also
my no 09852432244
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In short samsung product life is one year only..!!
mine was also the same problem..1 year goes perfectly..then you will cry cry and cry for the lost of your money..
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Hi
I am facing the same probelem. I have purchase GT-I9003 in Mar-11, on one fine day tocuh pad of my GT-I9003 became non responsive. I tried all attempts vacated internal SD memory, factory reset, hard reset though tocuh pad is not working. Whenever charger is connected it is working fine otherwise it is not working.
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I amtoo facing same problem.
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Same issue with my GT-I9003. I bought it in July 2011 and the LCD failed in Aug 2012. After having researched a lot over the internet, I've realised this is a common problem with this model. I'm not sure even after spending INR 5000 on LCD change, how long will it last.
I'm switching over to another brand now, can't trust samsung anymore
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I am also have the same issue . I am purchased this GT i9003 Phone on 24.03.2011 and its screen not responding from Aug- 25-2012 onwards. I think this is the batch complaint of LCD screen provided by samsung.
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Same problem... phone worked for one year and one month... now they are asking for 6500 rs. and even after that touchscreen warranty of only one month...
I do think it is complete batch problem. Lets share month & year of manufacture and then write to samsung for a justification.
One more thing puzzling me, when the price of phone drops significantly these days why there is no correlation in the spare parts!!
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i too faced the same problem in my mobile. i gave to samsang service cneter for repair. cost arround 6500(touch sensor pad need to change) i hope after change that one it may work . if not i will give a complain against samsung product particularly GTi 9003
Connecting people may the besttttttttttttttttttttttttt
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