Samsung Mobile Team,
I had purchased new handset Samsung galaxy s2 worth Rs30,000 from your samsung mobile dealer "Poorvika Mobiles Thirumangalam branch Chennai, Invoice No:6886 dtd:13.07.11 Emi No:355310046769901
Sir i am getting many problems in my smart phone galaxy s2 , Starts with Hanging problems continues with touch mall function ,Sensor problems,Sometimes More heat which not suitable for attend the call while charging time it create more heat.
For this problems i gone to samsung service centre at T.Nagar Branch, Chennai near valluvar kottam where your engineer checked my mobile and told me that it is due OS problem so he reset the firmware . on the next day i got the same problem additionally sensor problems so once again i gone to another service centre which is located at annanagar "Wo.No: GB09006 dtd : 10.11.2011" which is near to my home i gone there and told these issues they told me that sensor problem wait for 5 days , i came back and called after 5 days they said it will take another 2 days due to shortage in availability of sensors . so immediately i called to samsung customer care Ph.No 0120-30308282 Spoken with kalpana she said that she will register the complaint and you will get a call soon "Complaint No : 8425003538 i didn't get the call from anyone so i called to the service centre they said wait for another 5 days we dint recieve sensor yet i got irritated i called to the area service engineer "Karthik - 9094769352" he said you will recieve the call shortly , at the sametime i got a cal from service centre that your product is ready i dono how is it possible because 5mins before only they said that it will take 5 days then how they dispatched the product within 10 mins. Any how i gone to service centre and i got my mobile back on that day night while charging i got more heat i completely fed up i just waited for some more days to observe my product ,
Most of the time i will charge by switched off my mobile Yesterday night i saw while charging black patches it looks very horrible which is more visible dark room, Once again i went to service centre regarding this issue and asked for replacement, they said that replacment incharge person not yet come so he said that come other time , Once again i am going service centre now So pls this is my costly smartphone i bought, i loved to be a samsung customer but now due to this problem i am very much disappointment due to customer service and product
In the short period of time i got many problems i cant able use my mobile i am very
much dis-satisfied with your product, So please replace my mobile as soon as possible
Hme : 044-26540584