Samsung Galaxy Y Duos — NOT PROVIDED COMPLETE INFORMATION

Address:

Gwalior, Madhya Pradesh

Sir,i had called help center on 27th may2013 ,in reference to know about my phone which was locked because i forgot my password.. the data in my phone was very useful for me.help center did not provided me full information how can i open my phone.....i want to know then why help centers are made......i need my answer sir...