[Resolved]  Samsung — NO SERVICE TO THE CUSTOMERS

Address:

Goa

Dear SAMSUNG,
This is AKHIL GUPTA, Director of Residency group of hotels. We have two Resorts in Goa. I had installed all air-conditioners as well as televisions in my resort of your company .In Baga Residency in 2005.
The product & its services till 2009 were excellent, but unfortunately now the team of your company in Goa simply became the team of THUGS. They simply harass their customers & grab money.
This is regarding the complaint of our one LCD 32"Inc TV which was purchased on 30th Sep 09. We had filled the complaint of the same in your service centre almost 3 months back. One of your technicians Mr. BABU came to the hotel and checked the LCD, after inspection he requested if it is under warranty then we will replace the panel free of cost otherwise it is chargeable.
We told him it is under warranty and after a big follow up of at least one month with Mr.VIVEK & Mr. BABU they assured me that the panel has been received by them. One day Mr. BABU came to the hotel with panel & asked for the bill and warranty card. Unfortunately he came late evening at 5. That time I was not there, then he refused to replace the panel & asked when will I return then we can give him a call and he will replace the panel .We said ok. Then when I came back to Goa & I approached Mr. BABU then he said Sir I m sending my technician kindly show them the bill along with the warranty card. We said its fine. Then one of your technician came empty handed and wanted to see the papers. After verifying the papers he assured us that he will replace the panel by the next day.
Next day i received a call from BABU & as they wanted to check with the warranty part then thereafter no response.
We decided to file a fresh complaint for follow up

We registered the complaint with complaint no. [protected] for our LCD as well as one window ac. They collected the ac on the commitment within 72 hrs service. But didn’t deliver it till now. Moreover I received the call from Mr. BABU, he said that LCD screen is broken and it’s chargeable. I asked him how it can be broken now when earlier it was opened & inspected by you & your company staff only.If delebratly you people herrase the customer then I will make a complain to your head office. They challenged me and said that you can do whatever you want we r not scared. Then we made a complaint to your Goa Manager probably named Mr. Micle. This was highly objectionable .Not acceptable that all the people become thugs & try to bully customer’s .No feedback was given after the complaint whether it is attended or not.
Kindly see into the matter as soon as possible.
We are old and regular customers of yours. I would request you to change your staff of Goa territory to maintain the reputation of your company. right now I have 30 ac , 30 televisions, 20 ac, 10 LCD & future projects also coming soon but after this experience .......... .?
Now send some of your senior manager or executive not from Goa because all staff in Goa has made a team to cheat your costumers.
AKHIL GUPTA.