[Resolved]  Samsung / Gravity Cell Phone — Dishonest and incompetent customer service.

I recently bought 2 Samsung Gravity SGH-t459 cellphones. Shortly thereafter I purchased two external memory cards for both phones. I was very careful to read the manual, which made no mention of type of memory. I then went to Samsungs website where it clearly stated 4GB microSD and microSDHC were acceptable, so I purchased 4GB microSDHC. Inserting these into both phones, the phone reported recognizing the memory. When the day came to transfer files to the memory, the phone showed no additional memory. Talking to T-Mobile, the tech indicated that although the consumer documentation does not indicate that microSDHC will not work, they had documentation from Samsung stating that Memory must be microSD, not HC. I asked if there was any firmware upgrade or other recourse, but the only thing the tech could do was to refer me to Samsung tech support. I went through four levels of support at Samsung. I must say that these four individuals were very effective at guaranteeing that I will never buy a Samsung product. Not only did the mistake at their website cost me dollars, the support line also cost me two very frustrating hours. The 1st tech, even though I told him that T-Mobile informed me that SDHC would not work and I was seeking some other remedy, he took me on an adventure through my telephones men us to try to get it to work for over ½ hour. Although I suppose I should appreciate the effort, a competent tech would have informed me that this was would not work and would have immediately informed me of my recourse. Tech # 1 gave up in frustration and send me to level 2. The level 2 tech did basically the same thing for in excess of another ½ hour, but at least concluded that the memory would not work. Dahhhhh! I had already told both techs that’s what T-Mobile already told me. What really took the prize was that the solution this tech offered was for me to use my data cable and PC. Sorry Samsung, but I want the memory in my phone to work. When I told this tech that while this is fine for backing up my files, but that I wanted a remedy for the memory that Samsung misled me into buying, she sent me onto level 3. At least the level 3 tech told me outright that SDHC will never work with this cellphone, but me on hold to see what the possible remedy might be. He check back 2 minutes later to say he was still checking; again, and again and again … I lost track of how many times. Finally he got me to direct him to his own web site with the misleading information - when he agreed that he too saw the reference to 4GB SD or SDHC, he put on hold once again and came back with the grand prize of all remedies. He actually had the nerve to tell me that they would correct their website. Quite PO’d at this point, I pointed out that if I had simply purchased this memory counter to Samsung recommendations, I would have happily absorbed the loss. I went onto say that his remedy was unacceptable and the Samsung was directly responsible for my loss. In reply to this he sent me to Samsung Executive Customer Service. This guy was a real prize. I explained the issues once again and his reply was that their website claims that specifications are subject to change without notice, which is a lie. I printed out the page for the memory specification and this statement is nowhere to be found. So, now my problem in Samsung’s eyes is fixed; their web page now claims that the cellphone supports 4GB SD. Regardless, my remedy is to realize that Samsung does not stand behind their products and provides incompetent and dishonest information, which ultimately screws many of their customers (a quick web search will show numerous consumer wrestling with the same issue). Certainly anyone who trusts my advice will steer clear of Samsung products. I only hope my misadventure with this terrible company will save other similar losses. One last note: Samsung now only claims to support 4GB SD, but the real kicker is that a little research will show that there is no such thing; all 4GB memory is SDHC.