Dear Sir/ Madam

I have purchased Samsung GT B5310 from Poorvika Mobile shop on 28-4-2011 Invoice No.576. From that time on-wards i got only half an hour battery back up. I went to samsung service centre M/s. Sakthivel Electronics, D-A, Complex, 1st Floor, 7th Street, Gandhipuram, coimbatore - 641 012 and i had explained the details and gave the phone and came back they said you will be getting it back with tow days but, after serveral phone call i received my cell phone after 5 days. I started to use the mobile phone again i faced the problem auto on off. phone memory is not working again i went there to samsung i gave the phone and explained him and gave the phone they said we have to flash the memory so put a service request and give your mobile again and i gave the mobile after a long phone call i received it back but serveral problem Ear Speaker not working, Auto on Off, Phone memory not working and battery backup problem then i i went to service centre gave the mobile for service on 10-8.2011 work order No. SEH-1002, from 10th on wards i had made 50 phone calls to know the status of the my phone no response. Today i had made a complaint to customer Care (Complaint No.8433202790 to Mr. Murugavel) regarding this matter. he said to follow the Mr. velmurugan who is incharge for mobile complaints.

This for your information i had used the mobile phone hardly 10 days most of the time its in the service centre only. Consider my complaint and arrange to issue the new mobile for me.

waiting for the reply

regards

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Regards

*Senthil Kumar .T*
Mob : 0 98433 19923
Tel. : 0422 4220050
Fax : 0422 4220060
mail : acshaysen@gmail.com