Samsung / Gt - I8910 (Omnia Hd) — Nature of complaint not dealt with properly

Address:

West Bengal

To whom it may concern

I deposited my mobile at Sabsonic (exclusive samsung service centre), Loudon Street, Kolkata on the 2/05/2011 with the complaint (nature) "Set gets heated while charging. Battery backup extremely low. Problem for last 2-3 days".

My handset being a high-end mobile I expected that when I was informed on 5th May 2011 to collect my mobile, it was ready (as informed).
But when I got the mobile the software of the mobile was reloaded (with all data deleted) despite of special mention (on the service slip) of not to do that without information. Moreover the problem was never with soft-ware. The main problem wasn't solved and something else was done on the first instance.

Again on the 2nd instance on the 13th May (when inquired about whether it's ready), it wasn't put to test till that time as they were still stuck on what was the problem. It was tested after my call and was informed to me on 17th May that my mobile's circuit has to be changed.

I couldn't understand on why there was so much of confusion and unnecessary harassment on my part of calling again and again visiting 2-3 times over the same problem.

Though after speaking to Mr. Guha I am convinced of the problem but myself being a user of Samsung since 2004 (used 4 high-end samsung handsets since then, first one being D-800), I am expecting that Samsung could resolve this problem without charging me on the circuit panel. This is an ardent request from a Samsung user as to get my handset ready only with the service charges and not any other financial.

Looking forward to a positive outcome.


Regards

Tanmoy Saikia
[protected]