[Resolved]  Samsung India Ltd — customer care center bad experience

Samsung — no providing after sales services

no body is coming for after sales services i have purchased two products of samsung microwave and washing machine for microwave nobody has come For the demo after asking lots of time over the phone for washing machine it is not working some problem are coming and its not working a mechanic has been sent who has charge 350 Rs for service charge and 300 for the changing some parts in it but the same problem continues after calling them again they dont want to send any body and money has been taken now the service center is that the new 1 more part is needed which they have get from somewhere and all the time they say that you talk to that person that person say you talk to another but not resolving the problem as they already taken the service charges before but the machine is not working.

Thanking you
Nishant Goswami

I WANT COMPLAIN ABOUT YOUR SERVICE CENTER, NEAR METRO SHOWROOM, RAJKOT.
MY MOBILE PHONE (GT-7722 DUOS).
THEY TOLD ME THAT "YOUR MOBILE WILL NOT REPAIR HERE BECAUSE LAST TIME YOU GAVE IT AHMEDABAD."
THEY ALSO TOLD ME THAT "YOUR MOBILE BOARD WILL BEND AT AHMEDABAD SERVICE CENTER DURING REPAIRING SO SOMETIMES IT'S NOT WORKING PROPERLY SO WE WILL NOT REPAIR HERE."
WHAT IS THE MEANING OF SERVICE CENTER ?
CUSTOMER WILL REPAIR THEIR ITEM IN ALL OVER INDIA AT ANY TIME.
I DO NOT HAVE A TIME TO GO AT AHMEDABAD.
THEY TOLD ME THAT "YOU HAVE TO SPEND 3000 TO 3500 RS. FOR REPAIR".
BUT MY MOBILE IS UNDER WARRANTY. GIVE ME POSITIVE SATISFACTION OTHERWISE I WILL COMPLAIN TO CONSUMER COURT.
MOHIT - [protected]

Dear Sir / Madam,
I had purchased SAMSUNG LED in Salem ( Samsung Plaza @ SRI VARI ENTERPRISES) - Tamil Nadu, dated at 13.05.12. My residence area - Coimbatore. ( Tata Bad, 100 feet Roda).

I want fix & demo in LED in my house . Kindly arrange demo person in my residence - Coimbatore, Tata Bad, 6th Corner. 100 feet Road.


Regards.
M. Jayavelu.
[protected].
Coimbatore.

Samsung customer care performance is extremely bad, you keep as kings for floor manager they keep u on hold for hours. I have been waiting for my fridge complaint no [protected] since last five days to be rectified .It is a harassment to us, to survive without cold water in Delhi. The worst part is that then the have the guts to ask us to give them feed back of the services at the customer care
By kalpana

Dear Sir/Madam.
i got a new samsung GT N 7000 on the 29th of september and from the day one i had a hearing problem, they refused to take it back. it went to the service, and they said that cannot be repaired only chance was to change the motherboard...and i have received it with the same problem. i need a solution .
service centre- habbibulla road t.nagar
purchased in samsung plaza royapetteh. it was a hard co money. and please dont cheat us. i need a answer. i wouldn't mind going to consumer court to complain on your side. please respond me.
its a harm for you if you dont respond.

WAT IS THE UPDATE ON MY GT N 7000 NOTE. ...
please update on the status... Dharshi.

--- On Wed, 15/5/13, venkat t <[protected]@ymail.com> wrote:


From: venkat t <[protected]@ymail.com>
Subject: Fw: Critical [Re]Complaaint against Samsung Defective Refrigerator
To: [protected]@contactus.samsung.com
Cc: support.[protected]@samsung.com
Date: Wednesday, 15 May, 2013, 5:32 AM



--- On Tue, 14/5/13, venkat t <[protected]@ymail.com> wrote:


From: venkat t <[protected]@ymail.com>
Subject: Fw: Critical [Re]Complaaint against Samsung Defective Refrigerator
To: [protected]@contactus.samsung.com
Cc: [protected]@arspl.in
Date: Tuesday, 14 May, 2013, 1:47 PM

As of now no response has been received from your side which is not expected from Samsung. we are still waiting for refund cheque . All we need is cheque should be delivered before 12 pm, because no body will be available after 12pm .kindly do the need full at the earliest

--- On Mon, 13/5/13, venkat t <[protected]@ymail.com> wrote:


From: venkat t <[protected]@ymail.com>
Subject: Critical [Re]Complaaint against Samsung Defective Refrigerator
To: "Samsung Customer Support Center" <[protected]@contactus.samsung.com>
Date: Monday, 13 May, 2013, 4:34 AM

We have got call from sohail from Mohan Coprative Service centre regarding refund cheque ; that person was very rude with me as he said cant deliver the chq. before 12pm. since no body would be available after 12pm till 5pm at home so i requested him to deliver the chq before 12pm. so, kindly look into this.


--- On Thu, 2/5/13, venkat t <[protected]@ymail.com> wrote:


From: venkat t <[protected]@ymail.com>
Subject: Re: [Re]Complaaint against Samsung Defective Refrigerator
To: "Samsung Customer Support Center" <[protected]@contactus.samsung.com>
Date: Thursday, 2 May, 2013, 10:36 AM

Revert Awaited

it's more than a week but no response so far !!

--- On Sat, 27/4/13, venkat t <[protected]@ymail.com> wrote:


From: venkat t <[protected]@ymail.com>
Subject: Re: [Re]Complaaint against Samsung Defective Refrigerator
To: "Samsung Customer Support Center" <[protected]@contactus.samsung.com>
Date: Saturday, 27 April, 2013, 6:55 PM

Hello,
Please check and revert on Priority !!

--- On Thu, 25/4/13, Samsung Customer Support Center <[protected]@contactus.samsung.com> wrote:


From: Samsung Customer Support Center <[protected]@contactus.samsung.com>
Subject: [Re]Complaaint against Samsung Defective Refrigerator
To: [protected]@ymail.com
Date: Thursday, 25 April, 2013, 11:54 AM








Dear Paramshivam T,

Thank you contacting our CEO’s Office.

We are in receipt of your feedback and have noted down your concern.
We feel sorry for the inconvenience caused to you due to product performance.
Please be advised that your feedback is important to us and is being reviewed carefully.

With reference to our telephonic conversation, we are advising our authorized service team to look into the matter and provide you resolution to your satisfaction.
They will get in touch with you to arrange an appointment and do the needful in this regard.
Thanking you and assuring you of our best services always.


With warm regards,

CEO’s Office
Samsung India Electronics Pvt. Ltd.


* Please do not reply back to this email message as this email address is used for outbound messages only.


Hello

This is to inform you that, I am T. Paramshivam am using Samsung Refrigerator from 10 January'' 2011 but because of Defective Product, Very Frequently facing issues in _quotGAS Leakage Problem _quot



Complaints :



Complaint Reference Number : ([protected]) /[protected]/[protected]



Being Customer : I have raised 3 complaints on _quotGAS LEAKAGE ISSUE''''S_quot



On 23rd April''2013, One of your Technician visited and checked : _quotAs per the Engineer there is defect in GAS LEAKAGE SECTION_quot So, it is the defective Product





But they informed we will get the Refund of 54 on Purchase Amount but _quot As Customer i am badly harassed in between 2 years.





Would request you to Please Exchange this Refrigerator with New Refrigerator same model because from the day 1, we are facing the GAS LEAKAGE PROBLEM



For the same you can cross check details with Complaints Department



Please Treat this Mail on highly importance !!

Samsung — edge s6

company could not replace faulty sets in 15 days also what to expect more from them

my pf details

Dear sir my name is Arun Mohan I am working from Samsung India pvt.limited kurta mumbai branch plz provided my PF deatils.