[Resolved]  Samsung India Ltd — Laptop price cheating

Address:

Kolkata, West Bengal

Dear Sir,

It is a matter of great regret that being a reputed company you cannot keep your commitment and cannot handle the corporate customers for further prospective business. I have booked one Samsung Laptop, Model no. SNP-300E5EA03, 1 pc @ 32000/- on 04.09.2013 from Samsung Plaza, E-Mall, 6, Chittaranjan Avenue, Kol-782. The sales person was Mr. Somnath and his senior colleague Mr Sanjay Sen, they had advised us to book the laptop immediately with a token amount to hold the stock and when the cheque of 32000/- will come they will return the booking cash and deliver the laptop on that day. As per their commitment we have given a token amt of Rs 500/- and received a proforma invoice copy having the advance amt confirmation. Now my cheque has come today from Sintex Industries Ltd, Kalol, Ahmedabad, Head office but now they are telling that they cannot supply the material in old booking price. We have to pay the increased amount.
But our question is why this thing happen when there is no clause in the invoice copy regarding the validity of the price. Moreover they have confirmed us that when the cheque will come after a month we can collect the material. This conversation was made in front of our DGM- Sintex who accompany me on that day.
But we are really astonished of their bluffing. They are literally cheating us on this kind of issue. They have not given us any intimation in between these days.
So this is my earnest request to take this matter on urgent basis and take necessary action to get the material as per the commitment and proforma invoice which is enclosed herewith for your kind reference.Please revert.


Regards