[Resolved]  Samsung Lcd — Sound box problem

Address:

Mumbai Suburban, Maharashtra

Dear Sir / Madam,

I purchsed a Samsung LCD 32 inch TV (code LA32B450) on 27.01.2010 from Vijay Sales, Borivili, Mumbai against invoice no. 06-BR01-10SIAOUF 118.

The TV had a problem in the sound box after 10 months in service and when we contacted the authorised agent, Abhinav Enterprises, Goregaon (WEST), Mumbai, they sent their representative to check in the 1st week of Jan 2011. At that time, the warranty which was available for 1 year by the mnaufacturer just was one week away from expiry.

Since my wife was only present at home during the visit of the representative, she was told that nothing to worry and it was just due to loose connection of wires which will solve the issue and keep it under observation. If in future something happens they will take care.

In this process, the representative ensured that the warranty period gets over. When we again contacted, as the problem persisted, same agent (Abhinav Enterprise) sent another representative on 9/6/2011 who claimed that there is a problem with the sound box and the same needs to be replaced. However, since the warranty period is over we need to pay for it !!!!! He replaced the same and charged Rs. 1079 through invoice no. A.E.[protected] dated 9/6/2011 and assured that the problem will be solved.

However, the problem persisted even with the replaced new speakers!! We again contacted back the service centre (Abhibav ZEnterprises) and they said there is no stock available for the second replacement and as soon as they get it they will replace.

The same compliant got registered in their records on 20.7.2011. Now, today, on 6.8.2011, same representative Mr.Ashok came with the second replacement sound box and mentioned that since one month is over after the earlier speaker was replaced (on paid basis) the warranty is again over and we need to pay the differential amount for the new speaker replacement as the speaker price is more (in 2 months time !!) and he again replaced the same charging Rs.276/ vide invoice no. A.E.[protected] dated 6/8/2011.

I have also spoken to Samsung India customer care in Noida and spoke to one of the customer care executive Mr.Mohit who listened to my entire complaint and then mentioned that he has forwarded my compliant to the concerned department and they will get in touch with me!! When I mentioned to Mr.Mohit why do I again have to pay for the second replacement speaker as brought by Samsung agent for no fault of mine and made Mr.Mohit speak over phone to Mr.Ashok (the representative from Abhishek Enterprises, Samsung Exclusive Service Centre), they in between spoke and then Mr.Ashok asked me to talk to Service agent in-charge Mr. Biswajit.

When immediately I rang up Mr.Biswajit through my phone he did not pick up. Then when Mr.Ashok called up from his mobile, mr.Biswajit came on line and had to speak to me. However, to my utter surprise, he was very reluctant and categorical in saying that since one month is over after the speaker was replaced the warranty period is over and hence again I need to pay the differential of Rs.276/- (just within 2 months).

I had to make the payment to replace the sound box for the second time. However, I am disgusted with this unfair and unprofessional approach and no faith left that even this second replacement will solve my problem and again if one month is over, I need to again replace the sound box at my own cost as the service agent of Samsung will say warranty is over and Samsung India anyway is no where in picture as they will say we will forward your quary to concerned department and they have no control on their service agent even when they claim exclusive Samsung service centre.

Under this situation, I would like to take your help to address this issue with Samsung India and get my payments made for replacement of speakers (Rs.1079 on 9/6/2011 and Rs.274 on 6/8/2011). Moreover, if the problem of speaker still persists even with this second replacement of speakers, Samsung India must replace the T.V and pay the invoice amount back to me with the interest.

I request you to take this up at the right earnest and help me out.

Thanks and regards,

Arijit Basu

EMP-35/702, Uranus C.H.S Pvt.Ltd, Thakur Village, Kandivali (E), Mumbai - 400101

Mobile : +[protected] / +[protected]

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