[Resolved]  Samsung Lcd Tv — Not replacing Samsung LCD TV with manufacturing defect

Address:

Gautam Buddha Nagar, Uttar Pradesh

I purchased a Samsung LCD TV (model LA22B450) on 08 September 2009 and it has been under replacement warranty of one year as per the terms of purchase. In August last week, it has developed some technical problems and I complained to the Samsung Customer Care No.[protected] and their engineer who visited advised the company to replace the set since it was having some major manufacturing defect which was not reparable. However, the company had not replaced or responded to their own engineer’s advice. Again, I lodged the complaint in the second week of September since they had not taken any action, and again their engineer visited and the same story repeated for 2-3 times till the end of October. The last complaint (complaint no.[protected]) was lodged by me out of frustration on 15 November 2010 without expecting any tangible action from their side at their customer care (since their no other contacts are available, and the customer care when asked informed that they are instructed not to disclose their senior executives' numbers to the customers) and they promised that the engineer will visit within an hour and this time the set will be replaced within a day, if advised so by the engineer. However nothing happened so far. Since, my family has been without a TV set for the last two months, now I have been forced to buy another LCD TV set from LG (shelling out considerable sum though I am financially very much constrained) because of this company's lackluster attitude and lack of professionalism in resolving a complaint that is too within the year of purchase of their product for the last two months.
Now, I look forward to your help in resolving this matter, since I am determined that they should not be allowed to hoodwink the customers and go scot free without any responsibility other than selling their mediocre products to customers who are blinded by their misleading advertisements. I understand that they have also an assurance that their customers could not go beyond their customer care number and hence nothing will happen if they do not respond to the complaints. I hope their chiefs in Korea will at least take note of this since the actions of their counterparts in India will certainly bring a bad name to their image in other countries too. Any way, with this frustrating experience, I will never recommend a person to buy any samsung product nor will I or any of my acquaintance buy their products in this life time. They have eroded the faith the customers have in them.

Shibu Joseph M.C.
[protected]@yahoo.co.in