[Resolved]  Samsung Led Tv 40d5500 — TV panel issue

Address:

Pune, Maharashtra

Hello,

I had purchased a above mentioned LED model from Novel Electronics (Aundh). on 2nd August 2011. It worked fine until last month July 2012
I observed a 4 inch patch on thee top left corner moving towards thee Right TOP corner. it stayed for few seconds. After restart it disappeared. I thought it might be some minor glitch in thee signal. Later on 20the August 2012 I again observed the patch and this time as well It lasted for minute time. I thought of capturing it but till thee time I could collect my camera it disappeared. I contacted the customer care and they said a server engineer will contact me and so he did. But he says that thee product is out of warranty and we will have to pay for thee repairs, which I think is not ethical. I observed that there are many customers of Samsung LED TVs who are facing this kind of issue. Then how come Samsung is not taking adequate measures to resolve this kind of panel problems, rather then launching new models into thee Market. I am a regular user of Samsung Products(All my Consumer Electronics) at home are from Samsung and have also suggested people to use them.
Since this issue is withe thee panel, and Company is also aware of it that it comes once in a moon light they should consider my case as an exception and resolve this problem either by replacing thee panel or TV set, without charging me additionally. It is not my fault that I couldn't capture thee patchy screen when it occurred as it lasted for a fraction of a minute. But there are chances that this issue might come up at some later point of time. I request Samsung Executives to take thee required measures.

Thanks & BR,
Sagar Kadam
+91 [protected]