Samsung LED TV — free bluray disk not delivered

Address:

Andhra Pradesh

I have bought samsung LED TV (5500D) on 6th October 2011 from E-zone, City center mall, Hyderabad. At the time of purchase they have promised that they will deliver the Free Blu ray disc player that I was suppossed to get along with the TV will be delivered in a week. They told that they dont have the stock of these bluray disc players hence will deliver to me with in a week. I have been calling them since 15th October 2011. The response from the store is pathetic. I tried reaching out samsung customer care and they told that they have no clue about it and need to check with the e-zone representatives it self. When I tried reaching the e-zone representative last time, he had no clue about the delivery of the bluray disc player and he cannot guarantee on the time line. He was saying that it may take 1 or 2 months more. Hope this is a pathetic offer to llo the customers. Help in this regard is appreciated.