I have purchased a Samsung LED TV from Indra Sound at Indra Square Market in Bangkok on 2nd Novemeber 2011.
Since January2012, it is not working and the service centre is refusing to repair it under international warranty.
I have corresponded via email with Samsung, but nothing positive is being done.
I was given to understand that as soon as one registers the product online, the international warranty is valid.
i have a counter at bhubaneswar.i had alredy got a well establised here. and won the samsung mobile scheame maney times .but due to some reseon with samsung mobile dealer here at bhubaneswar ,orissa .SO they Donot give the samsung products.i donot have any pendig in cheque on samsung mobile .
i am harashed to get samsung mobile to sell here..
so kindly help me to get samsung mobile to get in to my counter to sell the products.
I have purchased a CTV of sansung brand on dt 29/10/2008 from M/s Columbia sales Ghaziabad. On 8/12/2008 the TV automatically out of order. After that i called to samsung call center phone no. 30308282 for repaing the CTV. They have send their person on that day for verification, the person came at home and look the CTV, after verification he said that its one part has been damaged and it has to be changed. I again call to that person, he said call to customer care for part changed. On 9/12/2008 I called to customer care 5 times for replacement that part They have just give me assurance that they are forwarding the mail to their senior and it will be repaired on same day. but neither 9/12 nor 10/12 no person has come. I am contniouslly calling to the consumer center but still my CTV is under repair.
PLease look into the matter.
CA Sanjeet Kumar Gupta
I have purchased Sasung television 29A730 from SAMSUNG PLAZA, Bistupur, Jamshedpur on 29.1.2008, but the4 AV 2 and DVD mode are not functioning and in-spite of repeatred complain to local dealer no one is atte4nding the call.
no positive response from the company - samsung/tv
The tv is not working properly.so i have lodge my complaint.They have sent a engineer to my home and he told me that there is a FBT problem but he has not the required parts to solve the problem.I have been waiting for approximately 15 days but there is no positive action have been taken till today.
I recently bought Samsung LED 32" TV in Gurgaon from AUDIO VOICE. They opened, resealed this defective TV and sold me deliberately. When installed the TV channels were running and no buttons worked. They washed their hands off telling that Samsung engineers will take care and has nothing to do with it (although they said I should insist on getting a new piece). The engineers came and did not agree for new replacement until they open and then prepare the report. The engineer opened the TV and rectified the problem and gave it to me back. I did not pay a huge premium to get a "piece of crap".This caused me a lot of mental stress and would never buy a samsung in India. In India Samsung produces all sub-standard products (in my case top of the line LED TV) and I strongly advice do not sign the receiving form until you check that TV (or any electronic item) works.
i have taken T.V. from dealer and financed by bajaj finance, at that time they have told me that EMI for that will be 1500*8 only. and will be deducted from ECS system, but actual EMI was deducted Rs.1642.00 .
I have taken tremendous follow up from aurangabad office and they are always saying that next time your EMI will be corrected but till date no correction was made,
I had purchased one Sony TV and loan taken from BAjaj Finance. My entire loan is completed without any failure. Now there is no deduction as per commitement from company. But I had not received NOC alongwith blank cheques submitted by me. Please arrange the same. There were so many calls from company regarding preapproved loan on the basis of my prompt payment habit. I informed them also that if my cheques and NOC not given to me than how can I avail again new loan from u. They said we will get back to you but till date no response. please advice.
Not attending the problem within warranty period - Samsung 32inch LCD TV
We brought Samsung LCD TV approximately 8 months back. Presently TV picture is very poor and not vertical bars are coming on screen. We booked complaint on 16.01.2010 through mobile. We received BP no: 8411752599 by SMS on that day it self. But till today no action has been taken so far.
i purchase samsung c3010 mobile phone in the mounth of august 2009. 1year warenty is there. now my (june 2010) i hv 3 problem in mobile 1. mobile camera is not working when open a camera its show check camera connection., 2. mobile not vibrate,. 3. when i speak my voice is not audible to other side. I went to trichy customer care service center. they told, they they are all hardware problem show u pay 450 rupees. i wait in 30minutes in that center. mostly they told same msg to customers like(its hardware prblm,so pay sme amt). i ask to customer care officer, warenty is applicable for which parts in mobile. they not give details to my questions. then, what is the reason for customer care service center.
DELAY IN REPAIRS OF A TV WITHIN WARRANTY PERIOD - Samsung India
I HAVE A 32 INCH COLOUR TV WITHIN THE WARRANTY PERIOD. ON 17 JUL THE TV JUST WOULD NOT SWITCH ON. ON LODHING A COMPLAINT , IT WAS DETECTED TO BE HAVING A FAULTY PART.WE WERE TOLD THAT THE PART HAS BEEN DEMANDED. TILL DATE THERE HAS BEEN NO RESPONSE FROM THE CUSTOMER CARE IN AMBALA. WHEN EVER WE RING THEM , THE ROUTINE ANSWER IS THAT THE PART HAS NOT YET ARRIVED.THE COMPLAINT WAS LODGED IN THE NAME OF MRS VEENA , MY WIFE.
I AM AFRAID THAT WITH SUCH POOR CUSTOMER CARE SERVICES THE COMPANY SOON WILL EARN A BAD REPUTATION.
LT COL RAJESH
ayyappan6Samsung LED TV - Thiruvananthapuram, Thiruvananthapuram, Kerala, India
No audio - samsung 21 inch flat TV
My Samsung TV audio (sound) has failed.
Several calls to the Samsung dealer (Quilon Radio Service) goes unattended.Complained to the Samsung Customer service Centre.No response.
Several weeks have passed. Complaint number I 0414
Most irresponsible company I have ever come across.
I appeal to all prospective buyers of Electronic products to think twice before buying a Samsung brand.