[Resolved]  Samsung LED TV — INTERNATIONAL WARRANTY

Hi,

I have made a purchase of a Samsung 3d LED TV from Malaysia in December 2012, I was told by the dealer that the international warranty is applied to this product throughout the globe and there is no clauses attached to this. With this confidence I went ahead and brought this product. I also double confirmed on this, he went to said that as a part of billing there is a exclusive set aside for warranty from which adds to MRP.

However my TV set has stopped working from a past couple of weeks and when I reported this to Samsung I hear that the international warranty does not apply to INDIA region. This is coming as a total surprise to me.

Kindly check and do the needful for this to be sorted. I have already registered the complaint with Samsung helpline. Please trace the complaint ID based on my name and phone number.

Do let me know if you need any other information. I have also attached the copies of my purchase bills for your reference.


Regards,
Sagar
[protected]

I have purchased SAMSUNG LED model UA39EH5003RXZN from salalh sl no zx7v3mld204196r for warranty what is ZIP code pls inform me

reading all the comments and complaints above has nearly given me a heart attack. my sister went to bangkok and purchased samsung 40 inch LED for me. I am yet to register it and wanted to know how to do that process. More scary thing which is coming to me is the airport custom authority kept the original bill of the TV with them despite clearing all the duties etc. Anyways, blunder done is done now, , , can anyone plzz help me register the product online dictating the steps from beginning.

Thanks
Meenakshi

Hi i purchased a 46 inch samsung LED TV 3.5 months back, from malaysia...now i'm facing some problem with the display

Model No : UA46ES8000RXZN,
Serial No : ZW153MRCC00168P

when i contacted samsung customer care regarding this..they said the display panel is dead!!..so i have to replace it..which costs about Rs.54, 000/- which is absolutely ridiculous & on top of that they said there is no international warranty for TV's purchased in malaysia...what the hell??... i share the same frustration just as you guys..any help in this regard would be deeply appreciated ( i reside in india)..thank u so much.

We had purchase samsung led tv 40" series (5) 5300 from Sheeba General Trading (L.L.C.) Bur Dubai U.A.E. and it's model no. is UA40EH5300RXZN S/N. ZW0R3NRD300091 .
When we brought it to home and try to switch it on and it was out order. I had registered a complaint on it's customer care ( complaint no. [protected]) then after an engineer visited & said that led panel is defective so tv set is complete dead and we can replace the panel once we get it from company.
But i don't want to get it repair because I haven't use the product till yet it was packed. I want my tv to be replaced with another new one because I got defective product from company it's not my fault.
Can anyone suggest me how can I register my complain in consumer court against Samsung.

Arun punia
[protected]

Dear sir. I have purchased a samsung led tv. (Ua40e5000), on 17 jan 2013 from indra sound video partnership...from last 5 days the screen is showing some linings, i have cintact ur service centre but they r asking for rs.5000+tax for service charge and asking for international warranty catd to avoid service charges. Sir i have invoice copy but they r refusing. I request kindlt hrlp me on this matter.. eagerly waiting for ur positive response..
Thanks
Vipul

I think we should make more people aware about the problems of samsung product and the cheating and non responsive behaviour of SAMSUNG people. I bought LED 32' TV from Indira sound, Bangkok in July'2013 and it was communicated at time of purchase that it's under international warranty. In December'2013 the product has manufacturing defect and SAMSUNG people in india are claiming that the repair will be done on chargeable basis.
I do not understand how such bad practices can be adopted by a such a big company. Make people aware to not buy any samsung product unless they are 100% sure to avail international warranty.
It's dealers, customer care executives and the company itself representing themselves as cheater and harassing people in india and globally.
Please spread your experience as much as possible to your relatives, friends and known ones.

Sandeep
[protected]

Hi
i am

purches dubai (UAE ) UA39EH5003RXZN Model LED TV 26 April
& hi display panel is breackej & inadia this display is not awalble so please
help me
My contact NO
[protected]


santosh ughade

MAHARASTRA

Samsung — heating

When my phone on charging and use internet, games it have very heating

more noise (like "TUP"sound)

i bought a samsung single door Fridge on last year. Purchase time till date continuously noise("tup" sound) came from the fridge. Please assist to me

no cooling inside the refrigerator

invoice no. 346 dt.10/03/2014 complaint no. [protected] complaint details datewise: 11/04/2014, 25/04/2014, 08/05/2014, 16/05/2014, 17/05/2014, 23/06/2014, 04/07/2014, 07/07/2014, 08/07/02014

Power bank danage recived

Order id 423307 is recived but it is damaged.

sir, ami power bank niye chilam shopclues theke kintu seti damage kono kaj korche na. ami amar money pete chai.product ti ferot dite chai.karan ami apnader help line e phone kore parisanto hoye porechi.

very very damage and bad product

very very damage and bad product

Recently we had technical issue with our TV and when we contacted samsung customer care

They advised service charge will be 1000 + GST if TV purchased in INDIA and 5000 + GST if TV bought overseas

When I asked why all they said it is brought from Samsung Australia not Samsung INDIA

This is how SAMSUNG cheat public in INDIA

My Home theater is not work. Model No. HT-F453K

My Home theater is not work in properly. And i complain last one and half month. but no responce. My Home theater Model no. HT-F453k. and no any responce samsung custmor care.

Power bank 9000mah

Cash back not received against my order no 90374964

Extra Service Charge for Overseas TV

Recently we had technical issue with our TV and when we contacted samsung customer care

They advised service charge will be 1000 + GST and 5000 + GST if TV bought overseas

When I asked why all they said it is brought from Samsung Australia not Samsung INDIA

This is how SAMSUNG cheat public in INDIA