[Resolved] Samsung — LED TV panel goes bad in ten months of purchase | |||
I bought 40inch LED TV on line with invoice No 107040 dated 19.10.11 from Easy Global Services, FARIDABAD. Th panel of the TV has gone bad and needs replacement. The international warranty card was not sent to me by Easy Global and samsung wants it for replacement. The invoice speaks about 1 year warranty and even the carton carries the one year warranty applicable for India. I fail to understand Samsung's commitment to the customers when its products are being genuinely sold in India by online sellers. Washing hands off by saying that warranty card is not there is not going to help and will be losing customers confidence over a period of time. The reference No. of complaint with samsung is [protected] dated 06.09.12. Samsung does not have courage even to talk to the customer directly and makes the dealers converse for the complaint. And the dealer informs that the replacement may not be possible. Can't this be explained by the Samsung directly? What bothers them to do so? not undestandable. Enough explanation/chance should be given to customer for convincing that what Samsung says is correct. My current address is:SIVA SANKARA RAO LINGALAQuarter 109, My Home Cements, My Home Industries Limited, MELLACHERUVU (Post and Mandal), Nalgonda District, PIN 508246, Andhra Pradesh Mobile: [protected],e-mail: [protected]@myhomegroup.in Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I have also faced same situation, the TV is still with them. This has happened when I was changing songs from USB, they say the TV panel gone, first they said the mother board gone, second time they said power board gone, and now they say it is panel gone, Samsung is unfair, which I did not expect. I am still fitting, let me know if I can go the the cunsumer court. Shanti Kumar chiluka, Hyderabad [protected]
Dear Davinder Deep Singh,
I onceagain request you and your management to review my claim critically and em pathetically and also from customer point of view. In fact this is the case for your research.
This is honest confession not for the sake of complaining or getting repaired for small amount. I am a valued customer having all Samsung products as mentioned before. And I am knowledgeable in electronics and software.
I strongly feel that this essentially manufacture fault, as TV panel cannot go bad because of changing of songs using USB.
Further more your service engineers have taken me for a ride as they first said one mother board and next time second power board and lastly the panel. Further, service engineer replacing a used board, dusty and twisted and yet challenging and asking me to prove that it is not new. When such a blatant thing goes in Samsung service and yet you are encouraging, how can I believe that they did not spoil the panel, while it was functioning nicely before it was taken to service centre and I being punished, just because I complained. This is suspicious.
I did not expect this from Samsung.
I hope you think from my point of view.
I request you and the management to view it empathetically and settle amicably, I am ready to pay for the service and some cost.
An early action is requested.
Best Regards,
Shanti Kumar Chiluka
Scientist
[protected]
From: SUPPORT INDIA <support.[protected]@samsung.com>
To: chiluka shanti kumar <[protected]@yahoo.co.uk>
Sent: Wednesday, April 17, 2013 1:11 PM
Subject: Your case is under process..Samsung ..please revert back to this email
Dear Customer,
Greeting from Samsung!
We thank you for taking time for sending this email to us. We sincerely regret the inconvenience caused to you.
With reference to your complaint, we would like to inform you that we had words with service center people regarding your case.They told us there is defect in the TV and need to change panel because they have check it propely.They have send us estimate letter of RS.33018.As per your Tv Dop:-23.10.2011 .Free of cost repair is not possible.You have to pay amount for that.We tried to call you on [protected](not reachable) and [protected](no one pick the call).For the goodwill gesture we can ask our management for discount.
On the otherhand, we can suggest you if you are not happy with current service center people you can change the service center as per the your opinion.We are giving you list of service center you contact for the resolution of your satisfaction:-
1.Siel Services_Hyderabad...Parvathi Tej Sadan, House no 5-9-210/1 Opp. AP, state Finance corporation, CHIRAG ALI LANE, ABIDS, HYDERABAD, [protected]
2.Ratna Electronics/Csp, Shop No.-1, 2, 4, Lower Ground, Sagar Plaza, Abids. Hyderabad-500001,
[protected] /[protected]
3.Digital Climatizers, Flat No 201 2nd Floor Sterling Emerald Apartments, Hyderabad - 500072,
[protected]
4.Anish Electronics, P# 115, Sbi Colony, Gandhi Nagar, Hydera Bad 500080,
[protected] /14/ 15
Thanks and assure you the best service always.
Thanks and Regards
Davinder Deep Singh
Customer Satisfaction Team - Support. India
Contact Numbers
MTNL/BSNL Users:[protected]Toll-free)
------- Original Message -------
Sender : chiluka shanti kumar<[protected]@yahoo.co.uk>
Date : Apr 16, 2013 15:04 (GMT+05:30)
Title : Fw: Your case is under process..Samsung
Dear Mr. Davinder Deep Singh,
In continuation of our telephonic talk on 11th April, I havnt heard from you about the progress made, I would request you to kindly expedite and resolve my issue at the earliest.
Best Regards,
Shanti Kumar Chiluka
Scientist.
[protected]
----- Forwarded Message -----
From: chiluka shanti kumar <[protected]@yahoo.co.uk>
To: "support.[protected]@samsung.com" <support.[protected]@samsung.com>
Cc: shanti kumar chiluka <[protected]@yahoo.co.uk>
Sent: Monday, April 15, 2013 5:57 PM
Subject: Fw: Your case is under process..Samsung
Dear Mr. Davinder Deep Singh,
I request you to kindly expedite my TV restoration at the earliest. I shall be grateful to you.
Best Regards,
Shanti Kumar Chiluka
Scientist.
[protected]
----- Forwarded Message -----
From: chiluka shanti kumar <[protected]@yahoo.co.uk>
To: "support.[protected]@samsung.com" <support.[protected]@samsung.com>
Cc: shanti kumar chiluka <[protected]@yahoo.co.uk>
Sent: Sunday, April 14, 2013 5:51 PM
Subject: Re: Your case is under process..Samsung
Dear Mr. Davinder Deep Singh,
I request you to kindly resolve the issue and restore my TV as we arent viewing for over fortnight.
Looking forward for your perusal and necessary action
Best Regards,
Shanti Kumar Chiluka
Deputy Regional Director
Scientist
Atomic Energy
[protected]
From: SUPPORT INDIA <support.[protected]@samsung.com>
To: chiluka shanti kumar <[protected]@yahoo.co.uk>
Sent: Saturday, April 13, 2013 9:57 AM
Subject: Your case is under process..Samsung
Greeting from Samsung!
We thank you for taking time for sending this email to us. We sincerely regret the inconvenience caused to you.
With reference to your complaint, we would like to inform you that our management is taking care of your case.Please give us some time to resolve the problem which you are facing, we will provide you resolution to your satisfaction at the earliest.
Thanks and assure you the best service always.
Thanks and Regards
Davinder Deep Singh
Customer Satisfaction Team - Support. India
Contact Numbers
MTNL/BSNL Users:[protected]Toll-free)
------- Original Message -------
Sender : chiluka shanti kumar<[protected]@yahoo.co.uk>
Date : Apr 10, 2013 13:54 (GMT+05:30)
Title : Suspicious and adamant approach of Hyderabad service centre
Dear Vice President,
Samsung Customer Support
Subject: LED TV UA46D6600MXL, Dated[protected] Malfunction- Request arrange to get rectified.
Reference No: [protected] Dated[protected] Mobile No [protected] )
In continuation of my earlier mail, I onceagain put forward my case; I am Senior Scientist of Atomic Energy, a valued customer of Samsung products, purchased number of things, like LED TV, Fridge, Mobile, SPLIT ACs, Music Systems etc. from Byas Samsung authorised Dealer, Himayathnagar, Hyderabad.
Let me review the whole thing; My TV set on 1st april, gone bad, While I was flipping my songs through USB hard disc, it functioned very well until while changing one song, the picture started flickering Smart TV and blank and Smart TV and blank. I disconnected the power, USB, and Cable etc, and reconnected, but in Vain, so I called the service support. The support engineer came next day and said the board has gone, we need to replace, despite saying that it should be a malfunction of software or some thing simple, but he said the boards are not in stock it has to come from delhi. After two days he came back with twisted, used board to replace, I said it is not acceptable as it is used one/ refurbished, he argued saying that it is new and please prove if it is not new, despite this he checked, and to the system behaved same way, then he talked to service centre and he said, now the power board has gone, we need to replace that, and on 6th he called me that we will check the TV in our centre, either you bring it here or pay Rs 400 for transportation.
Then I find that something is wrong with the whole approach and Mailed you on 8th april, to which Ms. Neetu Singh patiently herd my case and she arranged a conference call and assured to get get it fixed. But to my surprise, the service engineer communicates that the two boards are OK now the TV panel is gone, it would cost more than Rs 30000. Considering the sequence of events happened and the approach/ attitude of the service is suspicious. I think problem is simple and panel was working, and now when they are changing used/ refurbished card infront of me and yet justifying its being new, then changing that other card has gone and now they say TV panel gone. This is a suspicious and foul game.
I am a valued customer and being a Scientist I know hardware and software, I consider that just flipping through songs can spoil the TV panel is not understandable, and if it were to happen by my fault I am ready to pay for it. If service charges are there I am ready to pay for it as it is out of warranty, but costing for panel is unfair.
I honestly request you to see the whole sequence of events happened and help me in resolving and arrange to fix my TV, I am ready for service charges etc.
I am looking forward for your kind consideration.
Best Regards,
Shanti Kumar Chiluka
Deputy Regional Director
Scientist G,
Atomic Energy,
Hyderabad.
[protected]
[protected]@yahoo.co.uk
I onceagain request you and your management to review my claim critically and em pathetically and also from customer point of view. In fact this is the case for your research.
This is honest confession not for the sake of complaining or getting repaired for small amount. I am a valued customer having all Samsung products as mentioned before. And I am knowledgeable in electronics and software.
I strongly feel that this essentially manufacture fault, as TV panel cannot go bad because of changing of songs using USB.
Further more your service engineers have taken me for a ride as they first said one mother board and next time second power board and lastly the panel. Further, service engineer replacing a used board, dusty and twisted and yet challenging and asking me to prove that it is not new. When such a blatant thing goes in Samsung service and yet you are encouraging, how can I believe that they did not spoil the panel, while it was functioning nicely before it was taken to service centre and I being punished, just because I complained. This is suspicious.
I did not expect this from Samsung.
I hope you think from my point of view.
I request you and the management to view it empathetically and settle amicably, I am ready to pay for the service and some cost.
An early action is requested.
Best Regards,
Shanti Kumar Chiluka
Scientist
[protected]
From: SUPPORT INDIA <support.[protected]@samsung.com>
To: chiluka shanti kumar <[protected]@yahoo.co.uk>
Sent: Wednesday, April 17, 2013 1:11 PM
Subject: Your case is under process..Samsung ..please revert back to this email
Dear Customer,
Greeting from Samsung!
We thank you for taking time for sending this email to us. We sincerely regret the inconvenience caused to you.
With reference to your complaint, we would like to inform you that we had words with service center people regarding your case.They told us there is defect in the TV and need to change panel because they have check it propely.They have send us estimate letter of RS.33018.As per your Tv Dop:-23.10.2011 .Free of cost repair is not possible.You have to pay amount for that.We tried to call you on [protected](not reachable) and [protected](no one pick the call).For the goodwill gesture we can ask our management for discount.
On the otherhand, we can suggest you if you are not happy with current service center people you can change the service center as per the your opinion.We are giving you list of service center you contact for the resolution of your satisfaction:-
1.Siel Services_Hyderabad...Parvathi Tej Sadan, House no 5-9-210/1 Opp. AP, state Finance corporation, CHIRAG ALI LANE, ABIDS, HYDERABAD, [protected]
2.Ratna Electronics/Csp, Shop No.-1, 2, 4, Lower Ground, Sagar Plaza, Abids. Hyderabad-500001,
[protected] /[protected]
3.Digital Climatizers, Flat No 201 2nd Floor Sterling Emerald Apartments, Hyderabad - 500072,
[protected]
4.Anish Electronics, P# 115, Sbi Colony, Gandhi Nagar, Hydera Bad 500080,
[protected] /14/ 15
Thanks and assure you the best service always.
Thanks and Regards
Davinder Deep Singh
Customer Satisfaction Team - Support. India
Contact Numbers
MTNL/BSNL Users:[protected]Toll-free)
------- Original Message -------
Sender : chiluka shanti kumar<[protected]@yahoo.co.uk>
Date : Apr 16, 2013 15:04 (GMT+05:30)
Title : Fw: Your case is under process..Samsung
Dear Mr. Davinder Deep Singh,
In continuation of our telephonic talk on 11th April, I havnt heard from you about the progress made, I would request you to kindly expedite and resolve my issue at the earliest.
Best Regards,
Shanti Kumar Chiluka
Scientist.
[protected]
----- Forwarded Message -----
From: chiluka shanti kumar <[protected]@yahoo.co.uk>
To: "support.[protected]@samsung.com" <support.[protected]@samsung.com>
Cc: shanti kumar chiluka <[protected]@yahoo.co.uk>
Sent: Monday, April 15, 2013 5:57 PM
Subject: Fw: Your case is under process..Samsung
Dear Mr. Davinder Deep Singh,
I request you to kindly expedite my TV restoration at the earliest. I shall be grateful to you.
Best Regards,
Shanti Kumar Chiluka
Scientist.
[protected]
----- Forwarded Message -----
From: chiluka shanti kumar <[protected]@yahoo.co.uk>
To: "support.[protected]@samsung.com" <support.[protected]@samsung.com>
Cc: shanti kumar chiluka <[protected]@yahoo.co.uk>
Sent: Sunday, April 14, 2013 5:51 PM
Subject: Re: Your case is under process..Samsung
Dear Mr. Davinder Deep Singh,
I request you to kindly resolve the issue and restore my TV as we arent viewing for over fortnight.
Looking forward for your perusal and necessary action
Best Regards,
Shanti Kumar Chiluka
Deputy Regional Director
Scientist
Atomic Energy
[protected]
From: SUPPORT INDIA <support.[protected]@samsung.com>
To: chiluka shanti kumar <[protected]@yahoo.co.uk>
Sent: Saturday, April 13, 2013 9:57 AM
Subject: Your case is under process..Samsung
Greeting from Samsung!
We thank you for taking time for sending this email to us. We sincerely regret the inconvenience caused to you.
With reference to your complaint, we would like to inform you that our management is taking care of your case.Please give us some time to resolve the problem which you are facing, we will provide you resolution to your satisfaction at the earliest.
Thanks and assure you the best service always.
Thanks and Regards
Davinder Deep Singh
Customer Satisfaction Team - Support. India
Contact Numbers
MTNL/BSNL Users:[protected]Toll-free)
------- Original Message -------
Sender : chiluka shanti kumar<[protected]@yahoo.co.uk>
Date : Apr 10, 2013 13:54 (GMT+05:30)
Title : Suspicious and adamant approach of Hyderabad service centre
Dear Vice President,
Samsung Customer Support
Subject: LED TV UA46D6600MXL, Dated[protected] Malfunction- Request arrange to get rectified.
Reference No: [protected] Dated[protected] Mobile No [protected] )
In continuation of my earlier mail, I onceagain put forward my case; I am Senior Scientist of Atomic Energy, a valued customer of Samsung products, purchased number of things, like LED TV, Fridge, Mobile, SPLIT ACs, Music Systems etc. from Byas Samsung authorised Dealer, Himayathnagar, Hyderabad.
Let me review the whole thing; My TV set on 1st april, gone bad, While I was flipping my songs through USB hard disc, it functioned very well until while changing one song, the picture started flickering Smart TV and blank and Smart TV and blank. I disconnected the power, USB, and Cable etc, and reconnected, but in Vain, so I called the service support. The support engineer came next day and said the board has gone, we need to replace, despite saying that it should be a malfunction of software or some thing simple, but he said the boards are not in stock it has to come from delhi. After two days he came back with twisted, used board to replace, I said it is not acceptable as it is used one/ refurbished, he argued saying that it is new and please prove if it is not new, despite this he checked, and to the system behaved same way, then he talked to service centre and he said, now the power board has gone, we need to replace that, and on 6th he called me that we will check the TV in our centre, either you bring it here or pay Rs 400 for transportation.
Then I find that something is wrong with the whole approach and Mailed you on 8th april, to which Ms. Neetu Singh patiently herd my case and she arranged a conference call and assured to get get it fixed. But to my surprise, the service engineer communicates that the two boards are OK now the TV panel is gone, it would cost more than Rs 30000. Considering the sequence of events happened and the approach/ attitude of the service is suspicious. I think problem is simple and panel was working, and now when they are changing used/ refurbished card infront of me and yet justifying its being new, then changing that other card has gone and now they say TV panel gone. This is a suspicious and foul game.
I am a valued customer and being a Scientist I know hardware and software, I consider that just flipping through songs can spoil the TV panel is not understandable, and if it were to happen by my fault I am ready to pay for it. If service charges are there I am ready to pay for it as it is out of warranty, but costing for panel is unfair.
I honestly request you to see the whole sequence of events happened and help me in resolving and arrange to fix my TV, I am ready for service charges etc.
I am looking forward for your kind consideration.
Best Regards,
Shanti Kumar Chiluka
Deputy Regional Director
Scientist G,
Atomic Energy,
Hyderabad.
[protected]
[protected]@yahoo.co.uk
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Samsung — Replacement of TV/ BACK PANEL
Dear Regional Manager,SAMSUNG Flat TV Department.
Sub: Replacement of TV.
I have bought Samsung TV Model of 21Z57.Serial No 1963 , Bill no 038.. in 07/06/09 from pravas dis from VASAI RAOD (WEST).Since it was installed back side panel had broken due to assemble problem. We have complained about the same to the dealer and one of the executive had visited from service centre and confirmed to replace the new panel.Its been more than month now that we have been calling Customer care and following up with dealer[protected] / satish name of his mobile no of [protected].
I am very over-enthusiastic to Samsung product, and in my home more than 80% home products belongs to Samsung.
I have called so many times, but there is no proper response, after such wonder ful experience I had determined , i will not buy any Samsung product, it was the first experience, I have been mentally harassed by dealer and customer care.
I would request you to kindly replace my Samsung tv or else I have to go Consumer Court for complaning about the same.
Thanks & Regards,
Punnayya Y avvari
Design& Development Lead
[protected]
BG3- HARIOM NAGAR
VASAI (WEST)
THANE
MAHARASTRA.