[Resolved]  Samsung Microwave — Lousy Appliance and Repair Part not Available

Bought a Samsung microwave 2 years ago, was a lemon, broke down 3 times, after arguing with Samsung they agreed to replace it. Bought a new more expensive Samsung Microwave model SMH 9207 ST (payed the difference for the more expesive, hopefully better quality microwave). Microwave was working great till last week when something shorted out and the lights underneath no longer worked. The microwave was no longer in warranty so I did some simple troubleshooting and found that a circuit board had shorted and had burn spots in the board. I went online to SamsungParts.com and ordered the replacement board and paid for 2 day air shipping on Fri evening. Tue afternoon after not hearing anything I contacted the parts company to be told Samsung "no longer makes the part" to my microwave. My microwave was manufactured in Oct 2009 and I purchased it just over 1 year ago (Dec 2009). The microwave is just 1 year and 4 months old, is broken, and I can't get the part needed to repair it. This is the second piece of junk microwave I have purchased from Samsung and it will be my last Samsung purchase. I called Samsung to get some type of resolution and was told that yes the part is no longer available and since I took the microwave apart, there was nothing they could or would do about it. They told me that when it shorted out I should have called them, even though the warranty had expired, that "maybe they would have extended the warranty". I found the problem, ordered the part needed to make the repair, but because I did this, Samsung used this as an excuse to not to deal with their lousy product.
BE AWARE WHEN BUYING SAMSUNG APPLIANCES. I WAS TOLD BY THE PARTS COMPANY THAT "AT LEAST THIS IS JUST A CHEAP APPLIANCE" OF COURSE THEY ARN'T PAYING FOR IT. IF YOU CAN'T BUY REPLACEMENT PARTS I GUESS YOU HAVE YOU TO BUY NEW APPLIANCES. I'M GOING TO BUY A NEW MICROWAVE, BUT IT WILL NOT BE A SAMSUNG.
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Aug 13, 2020
Complaint marked as Resolved 
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Samsung/ microwave — replacement of Parts

SR No [protected]. raised the complaint to replace the Touch Screen botton of Power continuously since Sept'2010 but no redressal made till now. Product Details : M/W/0283DN-06227DP900355. Company's Enginner visited attend the complait twice and assured to replace the part very soon, but no action taken till date. Thereafter an offer of by-back has been advised to me for 56% of the product value for which I am not agrre because value of the product for me has not been depreciated by 44% in two and a half year.
Get the part replaced immediately other wise I would be compelled to go the Consumer Forum and start legal proceedings against the company.
My Contact No is [protected], [protected].

Rajeev Kumar Srivastava

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