[Resolved]  Samsung Mobile C222 — poor customer service

Address:

Darjeeling, West Bengal

i am papia chhetri from siliguri.i have purchsed new samsung c222 mobile on 1st of july from bidit enterprise at hakimpara in siliguri...after purchesing the mobile i getting problem of battry charing ,,,,,,,,,,,,,i got problem that my handset is automattically chrging without using charger after that i visited the shop from i bought the mobile ,they told me to go the samsung service centre at hillcart road........they told me that it is chrging problem and they gave me time of 1 week...........after passing the 1 week i visited there they told me to give them some more times,,,,,,,after some times again i visited there again they told me they are not getting parts so wait for some times ,,,,they also told me that if my mobile repair they will make me call but after 2 weeks when i didnt get any call i again visit there but i still got they didnt repair my mobile ........and i didnt get any fair response from them so i went the shop,,,,,,,,,,the shopkeeper told me to submit all the paper of purchesing ,next day i submited all and night i got a sms from the samsung that 'your product has been serviced" so i went the shop and i told them ,,,,,,,,they gave me time for getting information but till now i didnt get back my mobile.........i m getting harresment from several times for the poor customer service,,,,,,,,,and iresponsible of shop keeper and samsung service center, i am nt satisfied with the service of samsung at all...............