SAMSUNG INDIA LTD
Sub: Damage of Samsung Mobile Phone Model No: SGH- X 210
Having heard the worldwide fame and seen the publicity I was attracted to your product and purchased a Samsung Mobile Phone Model No: SGH- X 210 from “Digital Gallary”, Babupara, Jalpaiguri in the hope of longevity of the other brands in the market.
But unfortunately all my dreams and hopes shattered when the above Mobile phone damaged twice during the last 3 months because of the defects of machinery.
I contacted to above shop owner. They only recorded the information and kept my phone saying that it would deliver within 7 days, but after repeatedly request, I got the phone after 15 days. After 1½ month its display was gone. I again contacted to Mr. Debojyoti Ghosh, the owner of Digital Gallary and requested to replace it as I was very anxious as I spent the money after by putting aside small amount from my salary to purchase the mobile. He then told me that he had nothing to do as it was a machinery defects and told me to keep the mobile and he also stated that he would sent it to Siliguri servicing center for repairing. He told a lie, because it was sent to Kolkata (as per his statement) after 20 days, and till the date I have not received my phone and I am facing a lot of problems as I have to go outstation for my job and mobile is exigent for me as my family members can easily reach to me while I am out of home. I pleaded so many times but they did not hear to me.
For your kind information, I give you the mobile nos of representatives given by Digital Gallary: 9933024206, 9933024206
If it is the feature of servicing of a world famous company like you what can we do? Could you please inform me what steps should be taken by me for keeping the dignity of your world wide famous company intact?
Hoping your S.O.S. reply and cooperation.
Post & Dist: Jalpaiguri
Ph: (03561) 220485
Mob No: 9434630299