Samsung Mobile Dual Sim 2 On W619 — PARTS NOT AVAILABLE FOR REPAIR FOR LAST 1 YEAR

Address:

Delhi

I had purshased one Samsung2onW619 mobile handset on 03/02/2009 for Rs. 14855/-. from Reliance Webstore Ltd., East Patel Nagar, New Delhi. My handset got damaged in June'09 and I had shown it at Samsung Authorised Service Centre at Paharganj - Bharat Communication. The concerned person told me that they had forwarded the request for the parts required for repairs and had given an estimate of Rs.3000 - Rs.3500/- which I had consented for. After repeated followups & personal visits for nearly 6 months with the service centre & with Mr. Bharat Bhushan , Service Manager of Samsung with Mob. No. - [protected] , I was told that the parts has not come from the company and I was asked to go to Nehru Enclave service centre of the company. I had given my handset for repairs at Samsung Service Centre, Nehru Enclave , New Delhi on 30/01/2010 to Mr. Vineet, Service Centre Manager. Next day an estimate was given for around Rs. 6000/- for repairs and after a week the estimate was revised to Rs. 13000/-. When spoken to some senior executive Discount of 50% was given on the estimated cost of repairs. And now inspite of repeated followups & calls to him my handset has not been repaired till date even after 5 months has elapsed for non availability of parts. Now no response is given from them. My calls are also not being attended.

I had bought the Handset of Samsung for the 1st time thinking of the Brand Image of Samsung and other electronic gadgets of Samsung which I've been using for last 10 years. But I had not anticipated that Samsung which is a world renowed name is now not bothered for after-sales-service or customer satisfaction. I've been using / used mobile handsets of other companies namely NOKIA, LG, SPICE and I find NOKIA is the best for QUALITY & AFTER-SALES-SERVICE.

Is it worth buying such Branded Products with such high prices with no after-sales-support.

Request you if the consumer forum can help me in getting my handset repaired or alternatively the company replaces the handset.

Vicram Maheshwari
[protected]
[protected]
email - [protected]@gmail.com