Samsung / Mobile Gt - S3370 — Replacement of Mobile Handset

Samsung Mobile — neglect in duty

sir i bought a samsung dual sim mobile phone from classic communication, bapuji nagar but after using few days i found some fault in that set so i went to service centre then they make a DOA against that handset on dt-7/03/10. i submitted it to that distributor that same day but it already more than a month passed away nor that distributor or that retailer giving me that handset or that amount(10000)

adding that i am a single person in my family & i am working in a private firm they are just harashsing me every day not giving me valid reason they are just passing the ball here 7 there.

kindly help me.my no is-[protected] and im sending you that DOA copy recieved & signed by the distributor.

I am from Nagpur, India. I've a samsung corby pro GT-B5310 which i've got last month... yesterday my phone automatically switched off while I was on a call... I reatarted it latter but till now I am not able to open the messages folder.. Whenever i try to do so it says messages initialising... I've also reatarted the phone several times till now but still no success... also got an SOS message on a separate no.. what I shud do open my messages???

Model No. GT-S3370, Serial No. RW8Z77471M
Customer Name Pooja Kala/Brijesh Kala Ph. No. [protected]/[protected]
Service Center – Swift services – 3/5 A, Race Cource, Dehradun 248001
Defect - No power
Sir,
This is to inform you that above set was earlier handed over to above service center in Jun 2011 and delivered to us on[protected], but after 12 days same problem was occurred. The set again handed over to above service center on[protected] and service center people told me to stay at their service center for three hours to solve my handset problem but they could not succeed then I told to them to make work order and get my set checked completely. On[protected] I went there to take my set, when checked by their staff it was lying there as it is.
Their engineer again told me to stay there for two hours, again they could not succeed and told me to come after 5-6 days. Protesting on their behave their engineer told me to take my set back without get it serviced.
I immediately approached to Samsung Service Manager Mr. Yogendra Rawat but I found him fully committed to service center not to customer and he also told me that he is completely helpless in this matter.
Sir I am regularly lodging my complain to you but I have’t got any solution or response from Samsung India till time & date.
I also want to inform you that I am not able loose my valuable time & request you to kindly replace my handset immediately. Otherwise what I feel Samsung India will loose their credibility among customer.
I hope Samsung India will take quick action to save my time & credibility on Samsung India.
The date I lodged my complaint I have not got any response of my mail till date from Samsung India.

Yesterday i.e. on 9.9.2011 I have received 8 phone calls through following nos.

[protected],[protected], [protected], but no one talked about the replacement of my handset. Regret to say that every one is forcing me to collect my handset from service centre. After two months I received a letter on 10.09.2011 from concerned service centre, asking me to collect my handset from their service centre. I would like to ask you, what is the problem in replacing my handset by samsung India, pl. clerify in detail. Which I am demanding for last two months, hope you will look in to the matter seriously to get solve my problem at the earliest without loosing any valuable time as well as your's and mine also. I also request you to take a firm decision inspite of wasting time on phone calls.
As I am facing problem with Samsung India (Swift Service Centre Dehradun) since June 2011, when I handed over my handset to above service centre.

Thanks

Regret to say that M/s Samsung India mobile division is not interested to solve the complaint of their customer. It seems that company is only interested in selling their product in India, as no one form Samsung India has shown the responsibility to handle the problem of their consumer. I would again say regretfully that M/s Samsung India is working as a headless company. On 12th Sep. one Mr. Akhilesh from Samsung India has called me saying that my case is being solved on priority bases through their head office (Gurgaon) but after completion of a week not a single response was given to me.

Congratulation Samsung India for completely neglecting their consumer.

Samsung India mobile division is completely neglecting their consumer's grievances it seems that Samsung India is selling chinese products, otherwise they must have taken action against my complaint (No. - [protected]) which was lodged in 19th July 2011. Is there anybody in Samsung India Ltd. to look in to the matter & solve this problem.