Samsung Mobile Guru 2120 — Harrasment & inconvenience

Address:North 24 Parganas, West Bengal

I had purchased a Samsung Guru 2120 mobile set on 24.04.2010. (Saturday) from Maya Electronics (Agarpara, Kolkata) for Rs. 2180. I used a Vodafone connection in the set and also a 1GB micro SD card in its 2GB expandable slot. The set had signs of problems from the beginning. Frequently the set got hanged and I had to restart it by removing its battery often while using Bluetooth, the set just automatically got restarted. But I did not take all these things seriously thinking it will be okay in few days as Samsung is a very renowned company.
But from 08.07.2010. (Thursday), the set created more problems because of which I was bound to remove the 1GB micro SD card. And on 11.07.2010. (Sunday), the set just switched off and on and so on… I have deposited the set at our nearest Samsung Service Centre (S.M. Service : address- 134/R/1, Netaji Colony, B.T. Road, Beside Baranagar Police Station, Kolkata- 700090) on 12.07.2010 and they said that they would keep the set with them for 20 days to get it repaired. Also to inform you that there were hundreds of Samsung mobiles, many of my model in the service center.l
After 20 days, when I went to the same service center, they said that they had nothing to do, it would take 7 days more for my mobile set to reach me. After 7 days when I called them in their store’s mobile which I got rom Samsung Customer Care, they said that they had nothing in their hand regarding this matter and they cannot tell how much time it would take for me to receive my mobile. I have the original bill statement and the receipt given to me by the S.M. Service Center.
Sir, I am a college student and I had collected my pocket money to buy my 1st mobile, but the inconvenience which I have got from Samsung Company is just unimaginable.
I am wondering how such a renowned international company like Samsung can distribute such sets which I am bound to call useless. I am very much upset with the service which Samsung mobiles have provided. And after all these harassments I am bound to say that it was a lesson for me and I would never purchase a Samsung mobile ever in my life.
Sir, I have completely lost my faith on Samsung Mobiles and I beg to you to please contact with Samsung Headquarters and arrange for my money with which I had purchased my mobile phone.
I will be really obliged if you help me in this matter and take stern action against Samsung Company.
Thank You.
Alap Ukil.
Sodepur, Kolkata.
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