Samsung Mobile — negligent service

Address:North Goa, Goa

WHOVEVER IT MAY CONCERN,

I have purchased Samsung W 619 ( Dual Sim CDMA / GSM) mobile handset some 16 months back. Just after few days I learned that its battery is weak and gave it for service at Porvorim. They kept it for almost 2months and after complaining it to Incharge of Goa, Mr. Vaibhav, it was handed over to me. Problem was solved to some extent but not fully. I use that mobile charging it twice a day.
Now its not getting charged. So I took it to the same service station which is shifted to Panaji. They kept my handset for a day and returned to me without repair giving a ridiculous reason that they do not have a charger to test it. I called up some one Mr. Praveen from samsung and he advised me to visit their new service station at Mapusa. Even at Mapusa they returned my mobile after keeping it for 3days with them. The reason they stated is that the problem is with charger so I bought a new charger. Still the problem exists. I was fed up with Samsung service and went to private service enterprise. They checked it and told me that the problem is with the connector of the handset which is not available in Goa and only samsung company can provide you. Till now my cell is not repaired and my whole business contacts are trapped in the handset which is creating lots of inconvenience to me. How do I get a rid from this?


Jitesh Kamat , Goa
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