[Resolved]  Samsung Mobile Model No S3500 — cheating by authorised service centres

Address:

West Delhi, Delhi

i bought samsung mobile model no. S3500 on 19 june 2009 from hotspot(spice retail ltd, munirka, new

delhi. On 18 august 2010 phone hanged and i tried many methods like removing battery and restarting

many times but it did not worked. all applications were taking too much time to open like phone book

etc. i knew that there was soething wrong with the phone software so next morning(19 aug 2010) i

went to authorised service centre Electro serve centre at B-27(basement) Moti Nagar, new delhi

110015. . they opened my mobile and told me that motherboard

is faulty without checking it with any instruments. when i told them please upgrade the software of

this mobile, and they agreed and told me the charges are Rs 110 and wait for 1 hour and there was

not any rush over there and my token no. was 1 and it was rainy day. after 1 hour at 11:30am i asked

one of their employee about status of my phone and he told me that server is down and software

cannot be upgraded then i went to the engineer and he told me that software has been upgraded and

phone is not working and motherboard is faulty and it will charge Rs 3000 to replace the

motherboard, this thing aroused suspicion in me bcos one is telling server is down and other is

saying its been done so one thing was clear that they did nothing after opening my mobile and kept

me waiting for 1 hour and when i told him to check the phone properly and i will come next day and

tell me the status to me over the phone. next day when i called them they told me that motherboard

is faulty and need to be replaced and it will charge Rs 3000. then i went there and refused them

that i don't want to change the motherboard as it too costly for me and i collected my mobile and

they charged me Rs 85 for inspection charges and i paid the charges and i went to my local market

and shopkeeper(technician) after checking the mobile(without opening it) told me that phone software

need to be installed again (i told him nothing that i went to authorise service centre) and after

installing the software the phone worked and its been 3 days and phone is working fine.
I want to know are they (authorised sevice centre) not looting customers in

the name of authorised service centres bcos people trust these centres bcos these centres represent

companies and people trust these centres blindly. i want you to take actions against these centres

and cancel their licences and i request you to forward this mail to higher authorities. One thing is

sure i am not going to buy samsung phone next time. our local market technicians are much better

engineers than cheap and uneducated engineers of authorised centres and this also depends on the

owner of these authorised service centres who wants to do malpractices and wants to cheat customers.