[Resolved]  Samsung Mobile — samsung mobile not working as per confirmation

Address:

Mumbai Suburban, Maharashtra

Hi
I purchased samsung mobile C5212 (IMEA. No [protected]) from SHRI SADGURU KRUPA ENTERPRISES, mulund east, mumbai on 12th august 2010. From the date of purchase, alarm in tasks, calendar and anniversary entries is not working. Even if I save a task and set alarm for it, alarm doesn't ring and at alarm time shows as 'missed alarm'.
I went to you cust care in mulund west (varad electronics) on 5th sept and they changed software. Also they told me don't use memory card (I never understood why?, memory card should be compatible, shouldn't it be, when you have given a memory card slot).
Problem resurfaced again on 20th sept. I kept on using phone without alarm. I again went to same cust service center on 24th oct. Now this person, Sachin if I remember correctly, tells me that I shouldn't change phone profiles, that leads to alarm not ringing. Ridiculous, this guy doesn't know solution to this problem and tells me something irrational. I still asked him to look into it hence he kept phone with him for one day, changed software. But problem reappeared again on very next day.
I have to ask you basic questions -
Are you samsung phones so poorly designed that simple thing like task alarm doesn't work?
What kind of quality of person you have in service centers?
I am sick of chasing this guy.
Can you pls look into the matter and help me?

Copy of emails exchanged with samsung copied below
Jaideo
[protected]


[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Fw: Fwd: Re: Complaint on mobile
Jaideo Upasani <[protected]@googlemail.com>
[protected]@googlemail.com <[protected]@googlemail.com>
Wed, Dec 1, 2010 at 10:17
PM
Reply-To: [protected]@gmail.com
To: Samsung cust service <support.[protected]@samsung.com>
I have been waiting for getting resolution to this issue for a long time. Now I am left with no option but to
move to consumer court.
I will put up official complaint tom morning on this matter.
Sent from BlackBerry® on Airtel
From: Jaideo Upasani <[protected]@googlemail.com>
Date: Wed, 17 Nov 2010 18:05:58 +0530
To: <support.[protected]@samsung.com>
Subject: Fwd: Re: Complaint on mobile
Hi
If I don't get feedback from you in next 48 hours, I will be forced to move to consumer court against your
company.
Jaideo
[protected]
[protected] Forwarded message[protected]
From: <[protected]@googlemail.com>
Date: Wed, Nov 10, 2010 at 8:29 PM
Subject: Re: Re: Complaint on mobile
To: Samsung cust service <support.[protected]@samsung.com>
Cc: "jaiyahoo jaideo.upasani" <jaideo.[protected]@yahoo.com>
Hi Samsung team
Can u tell me status at least in this calendar year?
Amazed to see quality of response from a MNC like you.
Also give me address of your head office for sending written complaint.
Jaideo
Sent from BlackBerry® on Airtel
From: [protected]@gmail.com
Date: Fri, 5 Nov 2010 11:51:03 +0000
To: Samsung cust service<support.[protected]@samsung.com>; Jaigmail jsupasani<[protected]@
googlemail.com>
ReplyTo: [protected]@gmail.com
Subject: Re: Re: Complaint on mobile
Hi
Google Mail - Fw: Fwd: Re: Complaint on mobile Page 1 of 4
http://mail.google.com/mail/?ui=2&ik=a7103f9714&view=pt&search=sent&msg=12ca... 12/2/2010
I am still awaiting response from Samsung.
Also quite surprised to see speed of response, no wonder Samsung is not leader in cell phone category.
Sent from BlackBerry® on Airtel
From: SUPPORT INDIA <support.[protected]@samsung.com>
Date: Tue, 02 Nov 2010 07:14:38 +0000 (GMT)
To: [protected]@googlemail.com<[protected]@googlemail.com>
ReplyTo: support.[protected]@samsung.com
Subject: Re: Re: Complaint on mobile
Dear Customer,
We regret the inconvenience you are facing with your Samsung product.
We would like to assure you that we are maintaining adequate follow ups with the Branch Service
Manager concerned and will update you with the status accordingly as soon as possible.
We can understand the time and energy you have spent on this issue and appreciate your patience.
Thanking and assuring you of best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
------- Original Message -------
Sender : [protected]@googlemail.com<[protected]@googlemail.com>
Date : Nov 02, 2010 16:08 (GMT+09:00)
Title : Re: Complaint on mobile
Awaiting response on this complaint.
Sent from BlackBerry® on Airtel
From: SUPPORT INDIA <support.[protected]@samsung.com>
Date: Sat, 30 Oct 2010 04:40:54 +0000 (GMT)
To: [protected]@googlemail.com<[protected]@googlemail.com>
ReplyTo: support.[protected]@samsung.com
Subject: Re: Complaint on mobile
Google Mail - Fw: Fwd: Re: Complaint on mobile Page 2 of 4
http://mail.google.com/mail/?ui=2&ik=a7103f9714&view=pt&search=sent&msg=12ca... 12/2/2010
Dear Customer,
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. We have forwarded your query to our department
concerned. The relevant person will get in touch with you shortly.
We appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
------- Original Message -------
Sender : [protected]@googlemail.com<[protected]@googlemail.com>
Date : Oct 30, 2010 11:57 (GMT+09:00)
Title : Complaint on mobile
Hi
I purchased samsung mobile C5212 (IMEA. No [protected]) from SHRI
SADGURU KRUPA ENTERPRISES, mulund east, mumbai on 12th august 2010. From the date of
purchase, alarm in tasks, calendar and anniversary entries is not working. Even if I save a task and set
alarm for it, alarm doesn't ring and at alarm time shows as 'missed alarm'.
I went to you cust care in mulund west (varad electronics) on 5th sept and they changed software. Also
they told me don't use memory card (I never understood why?, memory card should be
compatible, shouldn't it be, when you have given a memory card slot).
Problem resurfaced again on 20th sept. I kept on using phone without alarm. I again
went to same cust service center on 24th oct. Now this person, Sachin if I remember
correctly, tells me that I shouldn't change phone profiles, that leads to alarm not ringing. Ridiculous, this
guy doesn't know solution to this problem and tells me something irrational. I still asked him to look into it
hence he kept phone with him for one day, changed software. But problem reappeared again
on very next day.
I have to ask you basic questions -
Are you samsung phones so poorly designed that simple thing like task alarm doesn't work?
What kind of quality of person you have in service centers?
Google Mail - Fw: Fwd: Re: Complaint on mobile Page 3 of 4
http://mail.google.com/mail/?ui=2&ik=a7103f9714&view=pt&search=sent&msg=12ca... 12/2/2010
I am sick of chasing this guy.
Can you pls look into the matter and sort out this issue once for all? Otherwise I will be forced throw this
phone into dust bin.
Jaideo
[protected] / [protected]
Sent from BlackBerry® on Airtel
--
Jaideo cell[protected] res[protected]
Google Mail - Fw: Fwd: Re: Complaint on mobile Page 4 of 4
http://mail.google.com/mail/?ui=2&ik=a7103f9714&view=pt&search=sent&msg=12ca... 12/2/2010