[Resolved] Samsung Mobile — poor customer service | |||
I have purchased samsung3010 on 08/03/2010.It has a problem of internet and downloading.As it is under warranty, I gave it for servicing thrice at mumbai goregoan service centre but still it has not been repaired.I recently gave it for same problem on 19/10/10.They told 1week time but still it is not repaired. I am visiting there regularly but there is no answer.As we are brand oriented, all in our family using samsung mobile. But sir i am very disappoint with the service. Expecting some positive action from your side. Thanks&Regards, SAYED IBRAHIM [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
My samsung mobile model no 8003 jet which i bought in the month of sep'09 for rupees 19000
My handset is not working since 1month and its in service center since one month..
What i will do.
My handset is not working since 1month and its in service center since one month..
What i will do.
My samsung mobile model no SGH-L-700 which I bought in the month of MAY-09 for Rs. 7100 from Ganapati Mobiles, Sri Ram Tower, Hazratganj, Lucknow.My handset is not working properly since I purchased and I have given many time to Service Centre for repairing and firstly they said that the battery is damaged because the warranty period of my battery was expired so I changed the battery by purchasing it in 700 Rs. from Ganapati Mobiles. Then service centre told me that the mother board is damaged and it will be repaired in 1month but after 1 month they didn't informed me when I contacted the service centre after 1 1/2 months they agreed to replace the hand set but till date there is no any response from their side.The service and the service staff is very poor and they dont know that how to deal with the customer, who is the main source of income of your company.
Umesh Pandey
212-A-Chandra Lok Colony,
Aliganj, Lucknow-226024
Mobile - [protected]
Umesh Pandey
212-A-Chandra Lok Colony,
Aliganj, Lucknow-226024
Mobile - [protected]
Taking High Charges for Under Warranty Mobile Phone
I had bought SAMSUNG STAR-TOUCH Mobile Phone on[protected] with one year warranty its touchscreen is not working properly the mobile set hang's a lot and when i went for its service at Ambala Cantt service center they said that its has softwer problem i have updated twice the softwer but the same problem was occuring again then i revisted the service center n then the told me that the screen is damged at u will be charged around 1700/-. Then i visted ambala city service center n they told me its not so...the screen is alright n if it is so then this problem will be fixed under the warranty period and n there is no need to pay the amt. Then i told the cantt service center they din't took any action n they don't bother to help theme.
Costumer service center is not dealing well with the costumers.
Please do take require action not only me even many other peoles are also suffring from there services.
thanks
yours faithfully
abhishek batra
[protected]
I had bought SAMSUNG STAR-TOUCH Mobile Phone on[protected] with one year warranty its touchscreen is not working properly the mobile set hang's a lot and when i went for its service at Ambala Cantt service center they said that its has softwer problem i have updated twice the softwer but the same problem was occuring again then i revisted the service center n then the told me that the screen is damged at u will be charged around 1700/-. Then i visted ambala city service center n they told me its not so...the screen is alright n if it is so then this problem will be fixed under the warranty period and n there is no need to pay the amt. Then i told the cantt service center they din't took any action n they don't bother to help theme.
Costumer service center is not dealing well with the costumers.
Please do take require action not only me even many other peoles are also suffring from there services.
thanks
yours faithfully
abhishek batra
[protected]
I have purchased samsung metro 3200 on 15/12/2010.as it i s aproblem of supply from battery. as it is in under warranty igave 4 times to the Samsung service center at Navaratan Hotel, Jinsi Road no.-1 Opp.- Naman Showroom Gwalior M.P. . I submitted the battery of my cell phone before 28days . I applied the coplain on 14-june2011, this date comes in warranty period. but till now battery is not available in galior at any service center . Before complaining in this service center i visited all the service center in the gwalior . so i orderd to you you will provide the battery to the service center.
owners name -Er. Brajmohan yqadav
owners name -Er. Brajmohan yqadav
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My handset is not working since 1month and its in service center since one month..
What i will do.